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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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jeddaisg Posted:
Hi all We have
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our call quality
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beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
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tplink Posted:
Im trying to add
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Tue Feb 21, 2006 2:31 pm    Post subject: Linksys RT31P2 Dropped Calls Reply with quote Back to top

The company I work for has put me in charge of figuring out why our phone system has been dropping calls. We got the system in April of 2005 and the call dropping problem has been there since it was set up.

Our set up is as follows:
Phone line into a basic filter

Filter into DSL port of SpeedStream 5200 DSL Modem/Router provided by ISP

Ethernet port of SpeedStream to D-Link DSS-24 Fast Ethernet Switch

From switch to 2 RT31P2 Broadband Routers
(One RT31P2 controls Line 1 and the Fax Machine and the other controls Line 2)

From the RT31P2 Routers to a Northern Telecom Phone system

The SpeedStream is setup as our DHCP server and the RT31P2 routers have dynamic IP addresses secured from the SpeedStream. Like I said, we've had problems with dropped calls since we got the service. The only solution so far has been to cycle power to the routers, which helps for at least the rest of the day (we actually had developed a setup to automatically cycle power to the routers, but it was never implemented). I honestly don't know much about how Voip or the related topics really work, but I'm the only one at work with the time to work on this. Does anyone know where I could start? I keep getting this feeling like our Internet and Voice bandwidths are competing, since our Internet connection has been perfect the whole time. If anyone has any questions over something I didn't cover, please ask and I'll do my best to answer.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Tue Feb 21, 2006 2:54 pm    Post subject: Reply with quote Back to top

Try disabling the firewall in your ISP router and assigning your DNS server addresses and see if that helps.
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Tue Feb 21, 2006 2:58 pm    Post subject: Reply with quote Back to top

The firewall on our ISP router is off already, and I'm not really sure about the DNS part. It's not something I typically use, although I know how it works and how to set it up. I'll try the DNS part out and see if anything happens. If anyone else has suggestions while I'm trying that, feel free to suggest away. Thanks so far.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Feb 21, 2006 7:54 pm    Post subject: Reply with quote Back to top

Please post the information listed in the "sticky" message posted at the top of the forum.

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Steve Gray
Orlando, FL
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Wed Feb 22, 2006 7:55 am    Post subject: Reply with quote Back to top

Okay, let me see if I can get the information down.

The company I work for is located in Lexington, KY and have a DSL connection through Alltell. We have upload speeds of 384kbps and download speeds of 3072kbps. Our DSL modem is a Siemens SpeedStream 5200 (very interesting to work with). We use TWO Linksys RT31P2 broadband routers from Vonage. Our setup and problem is in my first post. And finally, here's my TestYourVoIP.com results:

To Location(Boston):
MOS 4.2 / 5.0
(Best with G.711 is 4.4)
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%

Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 219 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 26 ms

Signaling Quality Post-Dial Delay 140 ms
Call Setup Time 156 ms
Media Delay 328 ms


To me from location(Boston):
MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 219 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 13 ms
Max: 74 ms

Signaling Quality Post-Pickup Delay 152 ms
Call Setup Time 165 ms
Media Delay 187 ms

I hope this helps.[/b]
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Feb 22, 2006 8:31 pm    Post subject: Reply with quote Back to top

Overall your scores look pretty good; there's nothing there that strikes me as being an explanation for dropped calls. Are they consistent? Do your dropped calls happen consistently or is it a sporadic thing?

Your speeds are reasonable but certainly not terrific for 3 lines. Are they measured or just what's guaranteed by your ISP?

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Steve Gray
Orlando, FL
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Thu Feb 23, 2006 7:03 am    Post subject: Reply with quote Back to top

The dropped calls are kinda sporadic. We don't do anything here that eats up a lot of bandwidth over the Internet. The upload and download speeds are merely what I've seen through the DSL Router/Modem.

I came into work about an hour and a half early to work on the phones. I ended up changing the configuration around so that the DSL modem is first, which then goes into the WAN port of the first RT31P2, then from an Ethernet port on that into the WAN port of the second RT31P2, then from an Ethernet port on the second RT31P2 into the D-Link switch. I'm hoping this does something different, but I'm not sure if it will. Anyway, if anyone has anymore ideas, I'd really appreciate them. Thanks so far.
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Thu Feb 23, 2006 8:05 am    Post subject: Reply with quote Back to top

Update: We just had another dropped call, so that means the new configuration is not solving the problem. It's getting really frustrating because one of us will be in the middle of an important phone call and it just drops out.
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nathan_ia
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Joined: Feb 21, 2006
Posts: 8
Location: Lexington, KY

PostPosted: Mon Feb 27, 2006 7:45 am    Post subject: Reply with quote Back to top

So, no one has any kind of other help? Please I am desperate to solve this problem and I really don't know how to fix this. We've called Vonage before for help, and that did absolutely nothing (they had us change an IP address, which is okay, but wasn't necessary as it was for the rt31p2's dhcp and at the time we didn't have anything on the Ethernet ports). Anyway, I would really, really like some help. I do appreciate what I've gotten so far (the one that actually suggested a solution).
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taylor2767
Vonage Forum Evangelist
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Joined: May 05, 2005
Posts: 400

PostPosted: Mon Feb 27, 2006 9:06 am    Post subject: Reply with quote Back to top

You did restart all your equipment once you changed your config?. If not, unplug the power starting with your phone adapters and restart them in reverse order.
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