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rdstoll
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Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Tue Feb 21, 2006 1:06 pm    Post subject: What is up w/ Comcast/Vonage? Reply with quote Back to top

Seems that Comcast is "experiencing difficulty" again today.

But here's something strange. When I call my home phone (Chicago number) it gets kicked over to my cell phone, and I have no idea whatsoever why it would do that! I have never set up call forwarding to my cell phone and cannot figure how or why it would be sending calls to it.

Any ideas?
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rdstoll
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Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Tue Feb 21, 2006 1:22 pm    Post subject: Reply with quote Back to top

Okay, I figured it out. It was my Network Availability setting that automatically forwards the calls to my cell if the network is down.

Just called Comcast to beef w/ them and they were about as vague as they could be. Would not confirm any major upgrade going on that would account for all of these network issue, but did acknowledge that many people were calling in from my area.

As it relates to Vonage, they would only say that there have been "issues" with Vonage customers using Comcast, and then they took a shot at Vonage saying "I'm not sure it works that good." Common...it's David vs. Golliath all over again! Let's hope Vonage fares a bit better than that CLECS did vs. the Baby Bells.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Feb 21, 2006 1:26 pm    Post subject: Reply with quote Back to top

rdstoll wrote:
...and then they took a shot at Vonage saying "I'm not sure it works that good." ...


A good comeback for anyone who gets this line from Comcast...

"Yeah, you're probably right. It depends on a good Internet connection, which apparently I don't have."

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Feb 21, 2006 1:27 pm    Post subject: Reply with quote Back to top

rdstoll wrote:
Okay, I figured it out. It was my Network Availability setting that automatically forwards the calls to my cell if the network is down.

Just called Comcast to beef w/ them and they were about as vague as they could be. Would not confirm any major upgrade going on that would account for all of these network issue, but did acknowledge that many people were calling in from my area.

As it relates to Vonage, they would only say that there have been "issues" with Vonage customers using Comcast, and then they took a shot at Vonage saying "I'm not sure it works that good." Common...it's David vs. Golliath all over again! Let's hope Vonage fares a bit better than that CLECS did vs. the Baby Bells.


When you called Comcast did they acknowledge a Service Issue in your aera?

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Feb 21, 2006 1:42 pm    Post subject: Reply with quote Back to top

hey rdstoll I was looking on my comcast homepage for a service issue statment, then stumbled across this..... http://www.comcast.net/help/faq/index.jsp?faq=Computer_Setup118369

So i got nosey an went here ... http://www.mybrighthouse.com/contact.aspx

noticed these locations listed for Bright House are the aeras that have been having issues with Comcast....... maybe its all a transition period for picking up customers ............... not sure, just a thought

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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rdstoll
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Tue Feb 21, 2006 1:59 pm    Post subject: Reply with quote Back to top

maryjane wrote:
When you called Comcast did they acknowledge a Service Issue in your aera?


They did not. Check my post over on BBR on this issue:
http://www.dslreports.com/forum/remark,15455425~start=80#end
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milehigh
New Forum Member
New Forum Member


Joined: Feb 13, 2006
Posts: 2

PostPosted: Tue Feb 21, 2006 2:12 pm    Post subject: Comcast and Vonage Reply with quote Back to top

I have no choice but to cancel Vonage and go back to a land line. I work from home and rely on a phone. Vonage can blame Comcast all they want but the fact of the matter is that I am making a payment for a service I cannot use or rely upon.

It is up to Vonage to work with Comcast and MAKE it work. I am sick of the service announcement on my dashboard (when I'm lucky enough to be able to access vonage.com) to call Comcast. We all know that 1-800-Comcast will get us nowhere.

End rant as I pick up cell phone to call SBC again with my tail between my legs.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Feb 21, 2006 3:54 pm    Post subject: Reply with quote Back to top

It's not just Comcast vs. Vonage, it's Comcast vs. just about anyone & anything. I use Comcast connections for just about everything imaginable, from building control to full TV broadcasts that get put up on DirecTV. If it seems like I've been hard on Comcrap, it's only because I've had to deal with them so frequently with problems on their end.

As far as people being pissed off at Vonage over the issue, cancel Comcrap and let your opinion be known with your dollars. As long as you don't push Comcrap to improve their service, it won't improve and nor will your chances for any future Voip with any provider. If you buy a sports car, put in terrible gasoline, then the dealer tells you it's the gasoline, dumping the car isn't the answer.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 22, 2006 1:16 pm    Post subject: Reply with quote Back to top

Just started to get disconnections here in the 48504 in Michigan

So far my www.testyourviop.com tests are doing great still..

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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