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IUnknown
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Joined: Feb 20, 2006
Posts: 6

PostPosted: Mon Feb 20, 2006 9:49 pm    Post subject: Potential Customer with one important question Reply with quote Back to top

I've been browsing this forum for some time and have been hard pressed to find very many positive comments about Vonage. I know, when someone's happy about something they're generally quiet, but when they're unhappy they raise heck.

At face value it looks like a great service so long as you don't have to deal with customer service.

So, what are some good things you can say about Vonage? Are the potential savings worth the hassle?

TIA
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navydavy2001
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Posts: 1125
Location: United States

PostPosted: Mon Feb 20, 2006 9:52 pm    Post subject: Reply with quote Back to top

User for almost a year, not one issue yet. Never had to call customer service at all.

I use a softphone on my Pocket PC with a local number for my mother to use. When I signed up for the softphone online, it was ready to use in about 10 minutes.

I have a main Vonage device at my residence, with a primary number, and a dedicated fax line. My fax machine is an HP 5510v All-in-one.

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EzCo
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Posts: 533
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PostPosted: Mon Feb 20, 2006 10:06 pm    Post subject: Re: Potential Customer with one important question Reply with quote Back to top

IUnknown wrote:
I've been browsing this forum for some time and have been hard pressed to find very many positive comments about Vonage. I know, when someone's happy about something they're generally quiet, but when they're unhappy they raise heck.

At face value it looks like a great service so long as you don't have to deal with customer service.

So, what are some good things you can say about Vonage? Are the potential savings worth the hassle?

TIA


Well, that's generally because people who aren't having issues don't post about how they need help...with...uh...issues they don't have Very Happy . You really only see the folks who are frustrated with one thing or another and could use a hand.

I've had Vonage since May 2005 and have had very few issues - even those were quite minor.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Feb 20, 2006 10:36 pm    Post subject: Re: Potential Customer with one important question Reply with quote Back to top

IUnknown wrote:
I've been browsing this forum for some time and have been hard pressed to find very many positive comments about Vonage. I know, when someone's happy about something they're generally quiet, but when they're unhappy they raise heck.

At face value it looks like a great service so long as you don't have to deal with customer service.

So, what are some good things you can say about Vonage? Are the potential savings worth the hassle?


I would say that if you have rock solid internet service, as indicated by consistently good Voip scores at testyourvoip.com and a very low rate of outage, then it's unambiguously worth it- and you won't have any hassle. If your internet service is marginal then you need more reason, or you need to be saving more than the average person. I know some people whose monthly long distance charges are enough to justify having Vonage even if they keep their POTS service as well.

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IUnknown
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PostPosted: Tue Feb 21, 2006 7:16 am    Post subject: Re: Potential Customer with one important question Reply with quote Back to top

EzCo wrote:
IUnknown wrote:
I've been browsing this forum for some time and have been hard pressed to find very many positive comments about Vonage. I know, when someone's happy about something they're generally quiet, but when they're unhappy they raise heck.

At face value it looks like a great service so long as you don't have to deal with customer service.

So, what are some good things you can say about Vonage? Are the potential savings worth the hassle?

TIA


Well, that's generally because people who aren't having issues don't post about how they need help...with...uh...issues they don't have Very Happy . You really only see the folks who are frustrated with one thing or another and could use a hand.

I've had Vonage since May 2005 and have had very few issues - even those were quite minor.


Thanks EzCo. I agree with your assessment which is the whole reason in me asking for positive comments about the service.


Last edited by IUnknown on Tue Feb 21, 2006 7:21 am; edited 1 time in total
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IUnknown
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PostPosted: Tue Feb 21, 2006 7:20 am    Post subject: Re: Potential Customer with one important question Reply with quote Back to top

Steve48 wrote:
IUnknown wrote:
I've been browsing this forum for some time and have been hard pressed to find very many positive comments about Vonage. I know, when someone's happy about something they're generally quiet, but when they're unhappy they raise heck.

At face value it looks like a great service so long as you don't have to deal with customer service.

So, what are some good things you can say about Vonage? Are the potential savings worth the hassle?


I would say that if you have rock solid internet service, as indicated by consistently good Voip scores at testyourvoip.com and a very low rate of outage, then it's unambiguously worth it- and you won't have any hassle. If your internet service is marginal then you need more reason, or you need to be saving more than the average person. I know some people whose monthly long distance charges are enough to justify having Vonage even if they keep their POTS service as well.


Thanks Steve. This is exactly what I'm looking for. I guess there's nothing lost in giving it a shot. I'll have to test my Voip score using the link you provided (thanks for that). I can't remember the last time our internet service went out. I was ready to try the service months ago, but the more I read on this forum the more apprehensive I became about it. Thank you very much.
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NateHoy
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PostPosted: Tue Feb 21, 2006 8:49 am    Post subject: Reply with quote Back to top

As long as your Internet connection supports it, Vonage makes for a great phone line with lots of features at an incredibly low price.

I have had to call Customer Service about 4 times since I joined last July. I wouldn't call the experiences perfect, but I've never, ever waited on hold for more than 10 minutes. My experience may not be typical, but I've always had someone I could understand. Of course, I work with Indian H1B guests all the time, so I've become accustomed to the Indian accent and can usually understand even thickly-accented "Indglish". But the Vonage people I've talked to have either been Americans or Indians with very good speech training in English.

I've never had a serious problem with the Vonage service or any of the features. Yes, some features do not work from time to time, but given the cost of Vonage, I consider all features but the basic phone line to be "bonuses". And despite some pretty ugly web site downtime around Christmas and into January during the corporate move, overall things have worked as they should for me.

It is as reliable and solid as POTS? No. It depends on Vonage, your ISP, and the POTS gateway providers that Vonage gets phone lines from to all do their jobs perfectly. But at the price, it's a great deal. I've been using it for work since July, and it's never let me down.

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dc1961
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Joined: Jan 30, 2006
Posts: 24

PostPosted: Tue Feb 21, 2006 9:16 am    Post subject: experience Reply with quote Back to top

I would agree with the other posters. If you have good internet service it is well worth it. I have it for my home and haven't had any issues yet. I'm in the process of porting the number over for my business and just bought an 866 toll free number too.

I think most Vonage customers have never had to deal with outsourced (India, Pakistan whatever) customer service before. It's been pretty standard for many software and hardware computer packages for the last few years so most techies are used to it.

I honestly think most of the problems come about either because of poor quality internet connections or lack of technical knowledge on the part of users. Setting up a router or wireless router is easy as pie for anyone who has any techical experience at all, but it can seem a little daunting for someone who never has done anything like it. Those people get on the phone to tech support for the simplest issues. Since Vonage is expanding so rapidly they are going to get a lot of ID 10 T calls. Smile
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OldSnipe
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Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Tue Feb 21, 2006 10:43 am    Post subject: Testing Vonage Reply with quote Back to top

If you don't fly you can't earn no Air Medals.

It cost you about $50 bucks total to sign up for the 500 plan. That comes with a 30 day guarantee. Heck, that's about a tank of gas. Get it and ring it out. Not like your buying a Yacht on ebay! If it fits the bill then upgrade plans, acquire a toll-free number, Port your present number or what ever else you want to do. The whole experiment is worth $50 bucks even if it don't pan out Exclamation

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AFKsky
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Posts: 11

PostPosted: Tue Feb 21, 2006 11:21 am    Post subject: Reply with quote Back to top

Thats what i did.. and still loving it.. and still keeping my POTS line just incase something happens.. 3 Vonage lines 1 POTS line
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