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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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summerluv
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Joined: Feb 20, 2006
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PostPosted: Mon Feb 20, 2006 12:58 pm    Post subject: Need Help, Service Not Working Reply with quote Back to top

I have a Lynksys RT31P2 router. My phone service is not working. The 2 phone lights blink periodically but do not stay lit. My internet works fine. This happened overnight. Maybe their service is down? I've reset the router, unplugged stuff and nothing works and I'm really annoyed!! Please help!
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mrkafel
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PostPosted: Mon Feb 20, 2006 3:44 pm    Post subject: Reply with quote Back to top

I had a similar thing happen to me with my RP31P2 router. We lost power one night and our phone service never came back. The internet portion worked OK, but the phone adapter failed. The phone lights would occassionally blink on and off. It took about a week of calling the Vonage technical support people (via cell phone) in order to get a replacement router. I had to buy a new router from Vonage in order to get one shipped out. I discovered after I bought the new router that the old RP31P2 had a year warranty and I still had about five months left on the coverage. I'm currently going through Vonage customer service for a refund on the new router. I had to send in a copies of the warranty page and my welcome letter to prove that the old unit was under warranty. I also had to ship back the old router to the Vonage depot in Ohio. Still waiting on the refund.
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taylor2767
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PostPosted: Mon Feb 20, 2006 4:11 pm    Post subject: Reply with quote Back to top

Try unplugging every piece of equipment from electricity and resetting the RT31P2 by holding the reset button for about 20 secs. Then hook everything back up starting with your Modem---->wireless router(if present)------>RT31p2. Of course wait to each piece has completely booted b4 moving to next. This should re-provision your phone adapter and it should come back on line.
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summerluv
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PostPosted: Mon Feb 20, 2006 8:18 pm    Post subject: Reply with quote Back to top

taylor2767 wrote:
Try unplugging every piece of equipment from electricity and resetting the RT31P2 by holding the reset button for about 20 secs. Then hook everything back up starting with your Modem---->wireless router(if present)------>RT31p2. Of course wait to each piece has completely booted b4 moving to next. This should re-provision your phone adapter and it should come back on line.


Thanks, I tried that and it didn't work. I also called customer service earlier from work and she reset it to line 2 and that still didn't work. She told me to call when I can be at the computer but that's not possible since the phone doesn't work!! Then she told me to bring my equipment to work and hook it up there LOL yeah okay!!

I think my router is broken as I read another post where someone had the same problem it they sent him a new router. So now I'll call back tomorrow from work and request a new router. I found my warranty info that came with my router and it says it has a year warranty so they better send me a new one.
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summerluv
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PostPosted: Mon Feb 20, 2006 8:20 pm    Post subject: Reply with quote Back to top

taylor2767 wrote:
Try unplugging every piece of equipment from electricity and resetting the RT31P2 by holding the reset button for about 20 secs. Then hook everything back up starting with your Modem---->wireless router(if present)------>RT31p2. Of course wait to each piece has completely booted b4 moving to next. This should re-provision your phone adapter and it should come back on line.


I find it unreal that they don't know what kind of warranty their products have. I'm glad I saved my booklet with the warranty info so when I call tomorrow I hope I won't have any issues.
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taylor2767
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PostPosted: Mon Feb 20, 2006 9:09 pm    Post subject: Reply with quote Back to top

you were sure to unplug your modem? this is extremely important.
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summerluv
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PostPosted: Mon Feb 20, 2006 9:15 pm    Post subject: Reply with quote Back to top

taylor2767 wrote:
you were sure to unplug your modem? this is extremely important.


Yes, I sure did. I left it unplugged for about 10 minutes. Actually I've done that a few times today and nothing works. I am on hold with them right now from a cell phone.
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taylor2767
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PostPosted: Mon Feb 20, 2006 9:24 pm    Post subject: Reply with quote Back to top

Well I hope if it's the adapter and it needs replaced, i personally would get the phone adapter only if you have no use for the router function. I had some on/off issues with the RT31p2 b4 switching to the PAP2.This seems to have solved all my connection and call quality issues. This way my wireless router is not fighting with the phone adapter.
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summerluv
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PostPosted: Mon Feb 20, 2006 9:46 pm    Post subject: Reply with quote Back to top

Okay so they are shipping me a new router and I'll have to send back the old one so I won't get charged. I should have the new one by Thursday or Friday he said. He did try to tell me that they don't replace routers anymore so I had to tell him that the booklet that came with mine said it has a one year warranty then he said okay. I could barely hear the guy and we got cut off and thank goodness they have caller ID there so he could call me back on the cell phone I called from becuase I was going to freak out if I had to be on hold for 45 minutes again!!

Thanks for the replies Smile
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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 21, 2006 7:55 pm    Post subject: Reply with quote Back to top

as an aside, if you get transfered, give the person you are transferred to your callback number just in case. There is no caller ID on transfers.
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