Posted:
Mon Feb 20, 2006 11:17 am Post subject: Trouble staying connected to internet - phone works OK
I have been having trouble with my internet connectivity with my Vonage box connected as instructed by the installation guide. My internet browser tells me that the server is not found BUT the Vonage phone never fails to work. We have had the provider, Time Warner Cable, out many times but they never can find a problem. Most of the time the internet will work fine but then for no reason it will crash. If I connect the Vonage box behind my Netgear wireless router the internet will work OK but the phone has problems. Should I consider a router/Vonage box replacement?
This is probably also true of many of the other Vonage routers, though I only have the WRTP54G and I can't confirm it with other routers.
_________________ Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04) My Vonage Self-Help Guides: http://vonage.nmhoy.net
The test to see if you have a DNS problem or an actual connectivity problem is to go to http://216.115.22.200 if Vonage.com comes up, even though you have no internet connection, then you have a DNS problem. Usually this is solved by turning off the DNS proxy on the main setup page of the RTP300 or WRTP54G, and if needed taking the DNS server IP addresses from the status pages, and manually entering them as your DNS servers on your PC. As far as the other devices, I'm pretty sure these are the only 2 with a DNS proxy, the others I think assign whatever DNS they were assigned to the PC as part of the DHCP setup, although I could be wrong about that part.
Also, if you have the older linksys, the RT31P2 (the blue linksys with green lights), the voice QOS is set by default on some of them at 512k and on others at 256k, depending on your provider, this is sometimes more upstream bandwidth than is available, and shuts down the internet connection if you are on the phone.
Also, on a personal note NateHoy, how is it that you signed up a month before I did, and in that time have had time to post 1005 different messages to this forum?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New DamianStc New Today 1 Yesterday 34 Total 71233 Who Is On Site Visitors 170 Members 4 Total 174
†Limited time offer. Cannot be combined with any other promotional offer. Offer good for new accounts only. Limit one (1) Best Buy® GiftCards per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Card. Allow 8 weeks after the 61-day requirement to receive the Gift Card via email. The Best Buy® GiftCards® are registered trademarks of Best Buy®. Terms and conditions are applied to GiftCards. Best Buy® is not a participating partner in or sponsor of this offer. Vonage has the sole right to decide all matters and disputes arising from the Gift Card and all decisions are final. All taxes on gift cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Card sustained during delivery or product defects of any kind. In the event that the Gift Card become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. \
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.43 Seconds and 157 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 34
Total 71233
Who Is On Site
Visitors 170
Members 4
Total 174
-0.05