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Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
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In The Forum:
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книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
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Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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Topic:
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On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
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Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
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Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
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Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
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Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
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Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
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Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Feb 20, 2006 8:05 am    Post subject: Tips for doing an E911 Test Call Reply with quote Back to top

I know this has been discussed in this forum but since E911 is being introduced to Customers I didn't think it would hurt to refresh this subject.

1. If you do not know if a 911 test call is allowed in your aera, call your local police department and ask.

2. If you have occasional dropped calls, you can run a www.testyourvoip.com test to check the status of your connection before placing the test call.
((Test call to Boston then get detailed results))

3. When placing the test call say this: This is a 911 test call to verify my correct address and callback number are being displayed and to ensure this call was directed to the correct aera.
(being precise and clear saves time)


***When I placed my E911 test call we found discrepencies.
My callback number is incorrect - its listed as a broadband number? Completely different than my phone number.

***My address was correct but my location was incorrect, I was listed as being in the city whereas im in the township *( The Dispatch informed me in the event this was an emergency call and the call was lost they would send police out to the wrong area )

***When making this test call my connection dropped and I had to wait for my phone to reconnect before calling back to say this is a test call and before they sent the police out (to the wrong aera even)

I have notified my Voip service provider of these discrepencies, they have issued a ticket # and forwarded this to the correct department. I have a 24 to 72 hour period before being contacted via email or phone call.

This info. is intended to be helpful to others making a E911 test call.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Feb 21, 2006 10:27 am    Post subject: Re: Tips for doing an E911 Test Call Reply with quote Back to top

maryjane wrote:


***When I placed my E911 test call we found discrepencies.
My callback number is incorrect - its listed as a broadband number? Completely different than my phone number.


Guess I ran across my own fix on this one..

Found this in the Vonage TERMS OF SERVICE

1.8 Possible Lack of Automatic Number Identification. It may or may not be possible for the local emergency personnel to automatically obtain your phone number when you use 911 Dialing. Our system is configured to send the automatic number identification information; however, one or more telephone companies, not us, route the traffic to the emergency response center and that center may not be capable of receiving and passing on that information. As a result, the operator who answers your 911 Dialing call may not be able to automatically obtain your phone number and call you back if the call is not completed or is not forwarded, is dropped or disconnected, if you are unable to speak to tell the operator your phone number, or if the Service is not operational for any reason.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 22, 2006 5:38 am    Post subject: Re: Tips for doing an E911 Test Call Reply with quote Back to top

maryjane wrote:

I have notified my Voip service provider of these discrepencies, they have issued a ticket # and forwarded this to the correct department. I have a 24 to 72 hour period before being contacted via email or phone call.

This info. is intended to be helpful to others making a E911 test call.


Feb 18, 2006 10:00 AM *edit out my number*18662434357 00:03:00 3405515034 = My call info. to CS

Im going on 91 hours now with no feedback from Customer Support.

Since this is a E911 issue I thought it would be of importance.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
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