Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Maziohot Posted:
trackback skriv en
kommentar cialis
viagra without
prescription
cialis
...

In The Forum:
Vonage
Topic:
Purchase miserly sildenfil no instruction
On May 22, 2017 at 16:44:58

JazesUrivy Posted:
avoid counterfeit
cialis soft
viagra no
prescription
cialis for women
seconds
...

In The Forum:
Vonage
Topic:
Order miserly vigra pills no preparation
On May 19, 2017 at 17:12:52

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
sevenex
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2004
Posts: 12

PostPosted: Mon Feb 20, 2006 4:34 am    Post subject: Interactive Chat Agent is [U]useless[/U] for me! Reply with quote Back to top

My questions are always too complex for the wonderful "interactive chat agent", and now Vonage no longer answers email because "of high volume." As far as I can tell, they haven't warned about this change on their primary page, and I view that as gross inconsideration on their part. Sorry, but I'm firm on that! Evil or Very Mad If it were even put in the Service Announcements portion of the site, it did not remain long enough for me to view it, and I'm on there at least every other day. I'm one of those cases with some quirky issues that Vonage can't seem to grasp. I know it ain't for everyone, but it's also out of the grasp of even the POTS, so please don't suggest that, especially the 800 WATS issue I mention below. This has been posted before on the Forum a while back.

What a difference a few years makes! I initiated my service during November 2003 and was among the first residing in Little Rock to move a landline based there to another area code! I still have my Motorola adapter and it works great today. In those early days of Vonage's first 100,000 and Little Rock's initiation of the service, it was way cool as service was far easier to contact and gave me the choice of email contact, as I had some really strange hours, working overnights in a TV station at that time. To say they're beginning to sag on the weight of their success seems apparent. In some areas, they've added plenty of additional communities to their offerings, and precious few in others. Worse yet, Vonage won't give an indication of when a particular community or rate center is made available for either initiating or porting a local number. It's been done by Area Code, and I have no clue of the success that has been with others on this forum. I tend to suspect it's not used often due to vagueness. It's something I would change in a New York Second(tm) if I were running Vonage.

Although my fundamental service is generally acceptable, I have gripes. I realize Vonage has numerous gripes of it's own due to E911 issues and the like, including a question I posed to Vonage corporate to pass to their legal that they never answered! Furthermore, I don't expect any resolution to them allowing porting of an existing 800 WATS I have with another carrier that I've had for well over a decade that others regularly use. Why doesn't Vonage ever ever EVER take note of NEW and DIFFICULT questions posed to them and have them quickly added on the FAQ and this automated chat agent that is supposed to save their staff and myself TIME and MONEY? Thus far, I've found it a waste of my time! I would greatly entertain if Vonage corporate happens to read this. The temptation to snail-mail certified, return receipt requested, is very strong at this point, but even then I'm somewhat skeptical it would do any good, and I'm saving my cuss words. Fortunately, there are other VoIP'ers who stand to gain if Vonage can't deliver even basic email customer service. There are some who even allow a number to be chosen, and I'm techy enough that I can configure my router to another service if necessary.

Depending on where I move next, I'll keep my options open for possible changes in my Voip service if Vonage has the power to affect solutions for my situation, yet choose to be apathetic or remain ignorant. There are days I don't want to wait minutes to speak to a Vonage human. I'd entertain some of the things that made this service desirable in the first place to return.
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Feb 20, 2006 12:20 pm    Post subject: Reply with quote Back to top

We believe the interactive agent was set up in response to a joke passed around here about the 1970's-era "eliza" program which just read scripts and responded dumbly to single line questions. The original Eliza was useless, the Vonage implementation of it is equally as useless.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 21, 2006 3:57 pm    Post subject: Re: Interactive Chat Agent is [U]useless[/U] for me! Reply with quote Back to top

sevenex wrote:
Why doesn't Vonage ever ever EVER take note of NEW and DIFFICULT questions posed to them and have them quickly added on the FAQ and this automated chat agent that is supposed to save their staff and myself TIME and MONEY?


FAQ stands for Frequently Asked Questions, if you're the only one asking, its not frequent. Razz
View user's profile Send private message
jnuzzi
Vonage Forum Master
Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Tue Feb 21, 2006 4:02 pm    Post subject: Re: Interactive Chat Agent is [U]useless[/U] for me! Reply with quote Back to top

Datahazard wrote:
FAQ stands for Frequently Asked Questions, if you're the only one asking, its not frequent. Razz

If he asks every five minutes does it become a FAQ? Lol

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 21, 2006 4:16 pm    Post subject: Reply with quote Back to top

maybe. Lol
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Tgfdkka
New Today 0
Yesterday 9
Total 100590

Who Is On Site
Visitors 175
Members 0
Total 175


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.48
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.31 Seconds and 301 Pages In The Last 60 Seconds
The Vonage VoIP Forum