Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
vesser
New Forum Member
New Forum Member


Joined: Jun 18, 2004
Posts: 3

PostPosted: Sat Feb 18, 2006 4:11 pm    Post subject: Longtime customer, having INBOUND RING problems to number Reply with quote Back to top

Hello all, first i would like to say that i have been with Vonage for 3 years now and have been very happy (thus far).

After having existing conversations with Vonage tech support and going no where im here hoping that someone can help me out. On that point, to have to post to a BB because the company that you are paying to provide you a service can't give you support is deplorable.

Now on the issue.

I live in FL, i use COMCAST. I have a Cisco ATA 186. My download rate is 6mb and upload is 384K. I typically get those rates (depending on the day).

Recently out of the blue my phone would RING, just once..a very short blip ring. Then stop. No one would be on the other line, and my call online call log would not record any inbound numbers.

So this is the first real time in 3 years that iv had any issues with my service. I email support, i get a response back a day later with the following

Vonage "tech" support:
"We understand from your e-mail that, you are getting a single ring in
your Vonage phone however its not registered in the call activity.

We have made some changes on our side"

I reset the modem. Now, at this point when the modem comes back up i have no dial tone.

OK, i email support again, saying "hey now i don’t have a dialtone, and my Internet connection is up and working".

Vonage "tech" support responds:

[qoute]"We are extremely sorry, without your permission we have assigned the
phone number to port-2 of the phone adapter."

OK, at this point im starting to wonder what the hell is going on. This guy changed the port on my adapter?[/qoute]

So on and on it goes.

Finally i get dialtone back (he just moved the port back to the original).

But at this point, my phone does not RING when a call is coming in. Not to say that the call is not "routed" to my adapter. My phone just does not RING. I have confirmed this by calling my home number from a cell phone....letting it ring a few times....then mind you without HEARING any ring on the Vonage attached phone, i pick up. And low and behold im connected.

Now i know what you are thinking. Did you turn your ringer off? Answer is no.

They have reset my modem, updated the firmware (2 years old BTW), and this guy that im dealing with in support just keeps on telling me to reset my modem and that should fix the issue.

I am seriously considering jumping to SunRocket or another carrier, because at this point its been 2 days and my original "little issue" has turned into a very big one.

Sorry for the rant.

Just needing to blow off a little steam at Vonage and this issue in particular.

Thanks. Any comments would be appreciated.[quote]
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Sat Feb 18, 2006 11:02 pm    Post subject: Reply with quote Back to top

I was in the middle of a call the other day when all of a sudden the call got dropped. From that point on I couldn't call out or receive calls. Yes, the phone was still ringing.

I unplugged my router. Waited a bit and plugged it back in. Fixed everything.

At this point have you tried simply unplugging your router? Wait about 30 seconds and plug it back in.

I realize they had you to this earlier, but you might want to try it again at this point and see if that doesn't straighten everything out.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Feb 19, 2006 5:43 pm    Post subject: Reply with quote Back to top

vesser, to eliminate the phone as the source of the problem, have you considered plugging in another phone, a wired one preferably.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jgemdvlh
New Today 12
Yesterday 31
Total 82202

Who Is On Site
Visitors 131
Members 2
Total 133


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.6101
Change:   -0.0299
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.62 Seconds and 383 Pages In The Last 60 Seconds
The Vonage VoIP Forum