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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20


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scooter17
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Joined: Feb 17, 2006
Posts: 2

PostPosted: Sat Feb 18, 2006 12:22 am    Post subject: Poor customer service and lacking voip service.. Reply with quote Back to top

I've had a $50/mo business account with Vonage for 18 months that I can't seem to terminate. I need to access the website twice daily to enable/disable call forwarding. Countless times during the 18 months the website was in-op. Unable to log in. Other biggest complaint is couldn't send faxes with the Vonage modem. Finally gave up without ever sending a single fax successfully....

So, on 12/29/05 my number was ported to packet8. Half the cost and I successfully sent a fax on the first try!! And so far, the website is always working. I like packet8 so much, I ported my home phone over from ma bell two weeks later. Now 7-digit dialing with packet8!

As the Vonage website states, to cancel service you must call the toll-free number. I tried to cancel my Vonage account before my 27 Jan 06 monthly service charge, but got hung out to dry on the phone. Wasted about 20 mins that day.

So I figured I'd just change my credit card info so they couldn't whack my card in case they didn't notice the account was transferred. Well, all I could do on the web site was change the expiration date and I did that.. Then on the 27th the emails started from Vonage about a problem running my card. I replied to each of the messages that the account is to be cancelled.

Imagine my surprise today when I see a charge from Vonage on my bank statement on 2/10! Today, I got hung out to dry with Vonage CS twice. The last guy promised that he would follow up with an email and call me back on the phone if any problem with the
"transfer" to the cancellation. Total of 45 mins on the phone with Vonage today wasted. My last call today was to my bank to initiate a chargeback on the credit card transaction.

Vonage should be directing some of their advertising budget to eliminating DOS on the website and improving customer service..
I welcome contact from the Vonage "team" to get this matter resolved.
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navydavy2001
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Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Feb 18, 2006 6:35 am    Post subject: Reply with quote Back to top

See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html

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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Feb 18, 2006 8:43 am    Post subject: Reply with quote Back to top

Just curious, when you say you tried to cancel but was hung out to dry, what does that mean? Does it mean they would not let you cancel, they hung up on you, took your laundry out of the washer for you?
Also, I looked at P8's website at their Business plans and I don't see how it could be half the cost.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sat Feb 18, 2006 1:32 pm    Post subject: Reply with quote Back to top

It would be if you only bought a residential plan. Smile

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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scooter17
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Joined: Feb 17, 2006
Posts: 2

PostPosted: Mon Feb 27, 2006 10:00 am    Post subject: Replies and Final Resolution Reply with quote Back to top

"Hung out to dry" to me means a promise that you're being transferred to someone that can assist and then giving up after 10-15 minutes of dead air.

I transferred a business account from Vonage to Packet8 and was apparently given the residential rate. Vonage = $49.95/mo. -- Packet8 = $19.95 + $4.95 to add the toll-free number.

Final resolution.. Today I got another "Successful Charge" email receipt from Vonage. Again I dialed the customer care number on the receipt. Only took a couple minutes to get a human on the line (in India I believe), and only a few more minutes describing my problem until he gave me the accounts management number 800-860-5491.

When the office opened at 8:30 EST, took about 10 minutes for a human to pickup and another 10 minutes of talking and holding and I think it's resolved. I was told the cancellation has been processed and promised credits for the last 2 transactions.

It's clear that Vonage does not have any checks in place that would halt billing for numbers that have been ported away and they appear more focused on acquiring new customers than providing adequate levels of service. The quality of Voip service (gave up trying to send faxes), their website-only service management (often unable to log in and cannot manage call-forwarding from the handset), and customer service could all stand for some improvement. I'm done...
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Mon Feb 27, 2006 3:58 pm    Post subject: Number ported away Reply with quote Back to top

The reason accounts are not closed when numbers are not automatically ported out is that the number has to be taken out of the Vonage database manually via a ticket. Otherwise your number will be assigned to someone else, and Vonage to Vonage they will get their calls, but PSTN to Vonage you will get them.
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taves
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Joined: Mar 08, 2006
Posts: 2

PostPosted: Wed Mar 08, 2006 2:33 pm    Post subject: Reply with quote Back to top

Well despite the fact that I've signed up in January, and that I've already been billed for my second month, I don't even consider myself a Vonage customer yet.

Can you all believe that I haven't received my device yet!!!!

Yep! That's is not a typo! Nothing, nada, so far.

I have had the same hour plus experience on hold at the customer service telephone phone. And unfortunately, I've had that sad experience 3 times already.

So, let's just hope that the Vonage service proves to be better than its customer service.

Meanwhile I'm still waiting for my UTStarcom F1000B to arrive.
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Fri Mar 10, 2006 3:40 am    Post subject: Reply with quote Back to top

Have you called in to find out why? There are no shipping delays on the UTStarcom, so either its a lost shipment, or it was stolen from your front porch.
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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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