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TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
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Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
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Topic:
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On Jun 11, 2014 at 23:25:10


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drgnfly30
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Joined: Feb 17, 2006
Posts: 3

PostPosted: Fri Feb 17, 2006 9:12 pm    Post subject: New customer with choppy audio - very frustrated! Reply with quote Back to top

1. Newark DE
2. Comcast Cable
3. Upload 270kbps Download 2.12Mbps
4. Toshiba PCX2200
5. PAP2
6. Modem---->Linksys Wireless router ---->Vonage Adapter----->Uniden 2.4ghz (4 extensions)
7. Choppy audio
8. MOS Analysis From You TO Boston

Degradation Sources
Codec 0.58 14.4%
Latency 0.00 0.0%
Packet Discards 0.01 0.2%
Packet Loss 3.40 85.3%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 105 ms
Packet Discards 0.1%
Packet Loss 47.2%
Loss Periods Min: 20 ms
Avg: 440 ms
Max: 520 ms
Burst Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 64 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 78 ms
Media Delay 203 ms

MOS Analysis FROM Boston To You

Degradation Sources
Codec 0.58 14.4%
Latency 0.00 0.0%
Packet Discards 0.01 0.2%
Packet Loss 3.40 85.3%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 105 ms
Packet Discards 0.1%
Packet Loss 47.1%
Loss Periods Min: 20 ms
Avg: 440 ms
Max: 500 ms
Burst Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 73 ms

Signaling Quality Post-Pickup Delay 111 ms
Call Setup Time 76 ms
Media Delay 145 ms

I've only had the service for three days.. as soon as we got it the wireless connectivity amongst our computers suffered... I replaced my old Linksys wireless router with a more powerful one today & the connecitivity is back up to par but now we have VERY choppy calls, to the point that the phone service is useless.. have tried all the steps in Troubleshooting with no luck whatsoever... Should I upgrade my Cable Modem.. it is ancient?

ETA: Just got off the phone with their "Customer Service".. the first outsourced individual didn't even attempt to assist just took my info & transferred me to a guy who sounded like I awoke him from his nap... I had to PRY the answers out of him.. He said that some data was mismatched on their end, then proceeded to contridict himself & said my ISP isn't providing me with enough bandwidth... which is it I ask... well umm both... GRRRR!!
Christine
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 17, 2006 9:58 pm    Post subject: Reply with quote Back to top

I see two issues here. First, your 2.4 GHz cordless phone could be interfering with your wireless router causing all sorts of problems. Try plugging in a corded phone and see if that clears things up.

The second issue is that you have truly huge packet loss in both directions. Try plugging your computer directly into your modem and repeating the Voip test. If the results don't improve dramatically, you have an issue to discuss with your ISP. If they do, we'll have to troubleshoot your equipment. The first step in that is always to re-boot the whole setup, powering up in the correct order- modem, wait, router, wait, adapters and PCs- so you can try that first.

By the way, what were the test scores? They got cut off in your post.

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Steve Gray
Orlando, FL
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drgnfly30
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Joined: Feb 17, 2006
Posts: 3

PostPosted: Fri Feb 17, 2006 10:12 pm    Post subject: Reply with quote Back to top

Already tried the corded phone... no luck.
This score? 1.0 / 5.0(Best with G.711 is 4.4)
I'll try rebooting everything... while I'm on hold with my ISP!
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drgnfly30
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PostPosted: Fri Feb 17, 2006 10:28 pm    Post subject: Reply with quote Back to top

OK Comcast said everything was OK.. but suggested I put the Adapter in between the cable modem & the wireless router.. the adapter doesn,t have an in/out for the Ethernet cable so I connected it straight to the modem & rebooted everything (did it before but without the reboot) & the connection was clear as a bell... do I need a different adapter? or is there something I can buy to accomodate this set up?
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Steve48
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Posts: 4777

PostPosted: Fri Feb 17, 2006 10:48 pm    Post subject: Reply with quote Back to top

The normal solution is a router- but you already have one. Just to be sure of the diagnosis, plug your computer directly into your modem and repeat the Voip test. From what you've discovered so far, the results should be good. Then put the router back on line, plug the computer into it, and repeat the test. Presumably the results will be bad again.

If all the results are as expected, then we would conclude that there's a problem with your router or with how you have it set up, and go on from there.

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Steve Gray
Orlando, FL
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Sat Feb 18, 2006 2:27 am    Post subject: Reply with quote Back to top

Which router did you buy to replace the old one?

Is there a setting to: Block Anonymous Internet Requests and Filter Multicast.
If there is, try disabling it.

http://www.vonage-forum.com/ftopic11454.html
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Feb 18, 2006 12:53 pm    Post subject: Reply with quote Back to top

A couple questions about your setup.

1. When you ran the testyourvoip.com test, was the computer you tested from using a wireless connection?

- If YES then the packet loss could be attributed to the 2.4ghz cordless phone and wireless router interfearing with each other. Try running the same test using a wired (non-wireless) connection to your router or directly to the cable modem.

2. What is the exact model number (including a version, if applicable) of your Linksys wireless router?

- Many newer Linksys wireless routers have a technology called Stateful Packet Inspection in them. This will cause problems with Voip services because it delays the data packets that go through the router. Try turning off the SPI firewall by selecting "Disable" in the Security section of the router setup page.

The 2.4ghz cordless phone and your wireless router may never be able to co-exist together. Both use the same radio frequency (2.4ghz) and can cause problems with each other. You can try changing the wireless network channel on your router, usually the highest or lowest channel number but it may take some trial-and-error to find one that works acceptably. However, since the cordless phone changes its channel frequently, even if you get them working together, the same problem may re-occur. Your best bet may be to just replace the cordless phone with one that operates outside of the 2.4ghz range, usually 900mhz or 5.8ghz.
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tedhaas
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Joined: Jun 14, 2004
Posts: 3

PostPosted: Tue Feb 21, 2006 4:30 pm    Post subject: New customer with choppy audio Reply with quote Back to top

I have to agree with the comments about the 2.4GHz cordless phone. I dealt with choppy audio for months and finally switched to a set of 5.8GHz phones. The improvement was astonishing. If there is even one phone nearby at 2.4GHz you will not see an improvement.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Feb 21, 2006 4:47 pm    Post subject: Reply with quote Back to top

drgnfly30 wrote:
OK Comcast said everything was OK.. but suggested I put the Adapter in between the cable modem & the wireless router.. the adapter doesn,t have an in/out for the Ethernet cable so I connected it straight to the modem & rebooted everything (did it before but without the reboot) & the connection was clear as a bell... do I need a different adapter? or is there something I can buy to accomodate this set up?


The problem is your router. If you are losing 50% of your packets in both directions through that router then it is a serious problem.

You can try plugging a computer directly into the cable modem and do a testyourvoip test that way to be absolutely sure, but if your phone adapter was crystal clear when plugged directly in, you obviously don't have any significant packet loss.

You mentioned it is a Linksys wireless router. Do you know what model, and the first four characters of the serial number printed on the bottom of the unit?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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