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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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zaxdeeda
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PostPosted: Fri Feb 17, 2006 9:01 pm    Post subject: Vonage loyalty Reply with quote Back to top

I have been a Vonage customer since 2003. Today, I called asking that they upgrade the Cisco ATA186 I received when I signed up. I was told that as long as the equipment was operating that they would not provide any upgrade. I explained that I was aware of an offer First month free, No activation. I offered to pay the shippping to get the new eqipment, but Vonage repeatedly denied the request. I explained again that I could start a new service, pay no activation fee and receive the first month free. All I would need to do is pay $9.95 shipping for the new router/telephone adapter. Can anyone explain why Vonage would not accept my request? I understand the cost of customer acquisition, but what about customer retention. They will now lose the monthly fee and the cost of the new router/telephone adapter to retain me as a customer.
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reebok
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PostPosted: Sun Feb 19, 2006 1:19 pm    Post subject: Reply with quote Back to top

seems to be a problem with all companies. cell phones have been around how long, and just now companies are starting to offer phone upgrade programs.
you could take advantage of the new customer offer, but you would have to cancel service for at least 90 days.

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ausbeer
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PostPosted: Sun Feb 19, 2006 1:34 pm    Post subject: Reply with quote Back to top

You shouldn't have to cancel for 90 days. Just call CS on a week day and say you want to cancel. explain your reason, and they will either xfer you to account managment or a supervisor queue. Either one should be able to send you a new device and if not. Just sign up for a new account, then terminate the current one, and call CS to have your # transferred.
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reebok
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PostPosted: Sun Feb 19, 2006 1:38 pm    Post subject: Reply with quote Back to top

thanks for the update. at one point the fine print said to be considered a new customer/to take advantage of rebates and offers you couldn't have subscribed to Vonage within the past 90 days.

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PostPosted: Sun Feb 19, 2006 10:31 pm    Post subject: Reply with quote Back to top

Well....if your Cisco ATA is working properly... 1) you can send it to me! That's still the best adapter Vonage has ever shipped.

Option 2) Since Vonage only replaces "working" equipment... you could um...well... I think you see what I'm getting out here. There's all sorts of problems the adapters can have... I always hate it when the power light won't light up. Wink

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navydavy2001
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PostPosted: Sun Feb 19, 2006 10:55 pm    Post subject: Reply with quote Back to top

"Option 2) Since Vonage only replaces "working" equipment... you could um...well... I think you see what I'm getting out here. There's all sorts of problems the adapters can have... I always hate it when the power light won't light up."

Chainsaw + adapter = New adapter.

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