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For wipe call
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glert
New Forum Member
New Forum Member


Joined: Feb 16, 2006
Posts: 5

PostPosted: Fri Feb 17, 2006 8:42 pm    Post subject: New User - Upstream problems Reply with quote Back to top

Hi folks, just got my setup today, here are the basics:
Located in Upstate NY, 585 area code, ISP is Road Runner
Using the Wirless WRTP54G provided by Vonage, cable modem straight into that. Results from testmyvoip:

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 34 ms
Signaling Quality
Post-Dial Delay 62 ms
Call Setup Time 78 ms
Media Delay 172 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 79 ms
Call Setup Time 94 ms
Media Delay 115 ms

Now that thats all out of the way Smile I hear people fine on my end for the most part, they seem to have issues hearing me though. Have had reports of echos and people say that it sounds like I am under water. All the qos settings are as low as possible in the router. Running firmware 1.00.52 Looking for suggestions. I really want to make this work, I tried Sunrocket and it was horrible. Thanks in advance for any suggestions!


Glert
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Feb 17, 2006 8:52 pm    Post subject: Reply with quote Back to top

Well, the WRTP54G's QoS isn't all that useful, so if you are using your upstream connection heavily, you will have problems. I ended up putting a better router in front of it, after months of frustration trying to get the QoS to work.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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glert
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New Forum Member


Joined: Feb 16, 2006
Posts: 5

PostPosted: Fri Feb 17, 2006 9:37 pm    Post subject: Reply with quote Back to top

Well, thats just it, I'm not using my upstream that much in fact some of my calls were made with my computer off so nothing else was accessing the internet. My normal speedtest results are 6577kbps down and 359kbps up. I was wondering if that was the latest firmware on that router also.


Glert
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 17, 2006 10:02 pm    Post subject: Reply with quote Back to top

The latest firmware is 1.00.60. Start by calling Vonage and asking them to push it to you. Then re-boot and see how things look. Of course, you can, and should, try re-booting first and see if it updates automatically.

_________________
Steve Gray
Orlando, FL
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glert
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New Forum Member


Joined: Feb 16, 2006
Posts: 5

PostPosted: Fri Feb 17, 2006 10:05 pm    Post subject: Reply with quote Back to top

Thanks Steve and Nate for the prompt replies. I have rebooted the router a couple times and have had no luck. I'll try calling to see if they can push me the new firmware.


Glert
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glert
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New Forum Member


Joined: Feb 16, 2006
Posts: 5

PostPosted: Fri Feb 17, 2006 11:03 pm    Post subject: Reply with quote Back to top

Well, first experience with customer service was very positive. Had a fairly short (less than 5 minutes) wait time. The person I got spoke fairly good English and was very polite. Spent the better part of 30 minutes with me, made several test calls and after updating the firmware and "making some changes on his end" concluded that the problem should be fixed. I won't really know till I make some calls but its getting a bit late now so I'll probably pick up on it in the morning.


Glert
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