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shure Posted:
Over the past two
days I've had this
problem. The
Internet
connection gets
knocked
...

In The Forum:
Vonage
Topic:
Internet connection knocks out when making a call
On Mar 20, 2010 at 18:44:02

dconnor Posted:
michael.tribolet@v
onage.com
...

In The Forum:
Vonage
Topic:
email address for president?
On Mar 20, 2010 at 14:35:04

mickey117 Posted:
Belkin enhanced
wireless N router.
...

In The Forum:
Vonage
Topic:
Modem slowing down internet.
On Mar 20, 2010 at 11:58:22

kmann Posted:
Michael Tribolet...
In The Forum:
Vonage
Topic:
email address for president?
On Mar 20, 2010 at 10:24:09

kmann Posted:
You'll need two
separate accounts.
One for each
number.
...

In The Forum:
Vonage
Topic:
Seperate login for the 2nd line?
On Mar 20, 2010 at 10:18:01

Gifted1 Posted:
I just ordered a
2nd line for my
son. Is there a
way that he can
log on and just
see his
...

In The Forum:
Vonage
Topic:
Seperate login for the 2nd line?
On Mar 20, 2010 at 01:57:37

Milkman00 Posted:
I was trying to
find a way to
record both sides
of a conversation
in which I am
using
...

In The Forum:
Vonage
Topic:
Recording the X-PRO Vonage softphone conversation
On Mar 19, 2010 at 18:13:33

satishny Posted:
Does anyone know
how to email
Michael Tribolet?
I have tried
michael.tribolet@
corp.vonage.co
...

In The Forum:
Vonage
Topic:
email address for president?
On Mar 19, 2010 at 13:09:39

mmorris102 Posted:
how can i change
the router
settings on a
linksys router
...

In The Forum:
Vonage
Topic:
V-Portal behind router works without any ports forwarded
On Mar 19, 2010 at 11:30:12

Cedric5 Posted:
Hello I wanted
to know if anyone
has tried
either/both Vonage
and Shaw and
...

In The Forum:
VoIP Feature Wish List
Topic:
UK Features I would like
On Mar 19, 2010 at 03:50:50


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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tinye
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Joined: Feb 05, 2006
Posts: 3

PostPosted: Thu Feb 16, 2006 9:25 pm    Post subject: Signing up is easy -- Cancelling is not! Reply with quote Back to top

For whatever reason, I've decided that Vonage may not be for me.

I'm still within the "money back guarantee" criteria; however, when calling to cancel, what I was greeted to was a hard sell on the service, refusal to cancel, and then was hung up on.

I was a little surprised because I'm rather polite, and the rep was telling me about how much they value their customers, want to make them happy, and want to help.

I called back again, just to get the silent treatment after being on hold....no kidding -- person breathed but didn't say a word.

Yikes....what did I get myself into Sad
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1123

PostPosted: Thu Feb 16, 2006 10:21 pm    Post subject: Reply with quote Back to top

Search for "Executive Support" here on the fourms and go that route.
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tinye
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Joined: Feb 05, 2006
Posts: 3

PostPosted: Fri Feb 17, 2006 9:11 am    Post subject: Reply with quote Back to top

Thanks for the tip.

One more post, to be fair....I did call again today -- The rep spoke with was super nice, no hassle, and got it done...so much so, that I felt a little guilty about forming a negative opinion of the company based on my earlier experience.

Even so...with the strong-arm incident that I experienced, I can't imagine being inclined to do business with them again -- even for a great product at a great price. I have to believe that my experience is a result of organizational culture; not just one renegade.

I suspect if I read a little more in the forum before signing up, I probably would not have.
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ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Fri Feb 17, 2006 9:44 am    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Search for "Executive Support" here on the fourms and go that route.


I searched for Executive Support and the result is a boatload of links and I still haven't found one that actually states how or what...

Any chance of a link from someone who knows - perhaps a sticky since I see this referenced a lot these days.
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energyx
Full Forum Member
Full Forum Member


Joined: Jan 27, 2005
Posts: 52
Location: Columbus, OH

PostPosted: Fri Feb 17, 2006 10:25 am    Post subject: Reply with quote Back to top

I think it really depends on the person you get. When I was cancelling after my year was up, the first guy wouldn't let me. My wife's name was on the account so we could port our number originally. He refused to let me cancel, so I logged in to the web account, changed the first name and called back. The next person was able to terminate my account.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1123

PostPosted: Fri Feb 17, 2006 11:14 am    Post subject: Reply with quote Back to top

See second post of this thread:

vonage-forum.com/ftopic10809-0.html" target="_blank">http://www.vonage-forum.com/ftopic10809-0.html
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ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Fri Feb 17, 2006 11:31 am    Post subject: Reply with quote Back to top

navydavy2001 wrote:
See second post of this thread:

vonage-forum.com/ftopic10809-0.html" target="_blank">http://www.vonage-forum.com/ftopic10809-0.html


Thank you!
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ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Fri Feb 17, 2006 11:46 am    Post subject: Reply with quote Back to top

I'm actually waiting for Vonage to be sued like AOL was by the state of NY for making it too hard for customers to cancel. basically the same tactics are in use by Vonage that cost AOL like 100 million billion dollars in fines, and the court mandated they change their policies to make it easier to cancel.
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navydavy2001
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Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1123

PostPosted: Fri Feb 17, 2006 1:45 pm    Post subject: Reply with quote Back to top

"100 million billion dollars"

Ok, Dr Evil. Very Happy
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Feb 17, 2006 1:50 pm    Post subject: Reply with quote Back to top

ColdGin wrote:
100 million billion dollars


Yes, pay up or we unleash the giant "LASER BEAM"


_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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