Signing up is easy -- Cancelling is not!

Posts: 3 · New Forum Member Joined: Feb 05, 2006 Posts: 3

For whatever reason, I've decided that Vonage may not be for me.

I'm still within the "money back guarantee" criteria; however, when calling to cancel, what I was greeted to was a hard sell on the service, refusal to cancel, and then was hung up on.

I was a little surprised because I'm rather polite, and the rep was telling me about how much they value their customers, want to make them happy, and want to help.

I called back again, just to get the silent treatment after being on hold....no kidding -- person breathed but didn't say a word.

Yikes....what did I get myself into Sad

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

Search for "Executive Support" here on the fourms and go that route.

Posts: 3 · New Forum Member Joined: Feb 05, 2006 Posts: 3

Thanks for the tip.

One more post, to be fair....I did call again today -- The rep spoke with was super nice, no hassle, and got it done...so much so, that I felt a little guilty about forming a negative opinion of the company based on my earlier experience.

Even so...with the strong-arm incident that I experienced, I can't imagine being inclined to do business with them again -- even for a great product at a great price. I have to believe that my experience is a result of organizational culture; not just one renegade.

I suspect if I read a little more in the forum before signing up, I probably would not have.

Posts: 282 · Posted: Fri Feb 17, 2006 9:44 am Post subject:

navydavy2001 wrote:

Search for "Executive Support" here on the fourms and go that route.

I searched for Executive Support and the result is a boatload of links and I still haven't found one that actually states how or what...

Any chance of a link from someone who knows - perhaps a sticky since I see this referenced a lot these days.

Posts: 52 · Posted: Fri Feb 17, 2006 10:25 am Post subject:

I think it really depends on the person you get. When I was cancelling after my year was up, the first guy wouldn't let me. My wife's name was on the account so we could port our number originally. He refused to let me cancel, so I logged in to the web account, changed the first name and called back. The next person was able to terminate my account.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html

Posts: 282 · Posted: Fri Feb 17, 2006 11:31 am Post subject:

navydavy2001 wrote:

See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html

Thank you!

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

I'm actually waiting for Vonage to be sued like AOL was by the state of NY for making it too hard for customers to cancel. basically the same tactics are in use by Vonage that cost AOL like 100 million billion dollars in fines, and the court mandated they change their policies to make it easier to cancel.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

"100 million billion dollars"

Ok, Dr Evil. Very Happy

Posts: 2257 · Posted: Fri Feb 17, 2006 1:50 pm Post subject:

ColdGin wrote:

100 million billion dollars

Yes, pay up or we unleash the giant "LASER BEAM"