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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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tinye
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Joined: Feb 05, 2006
Posts: 3

PostPosted: Thu Feb 16, 2006 9:25 pm    Post subject: Signing up is easy -- Cancelling is not! Reply with quote Back to top

For whatever reason, I've decided that Vonage may not be for me.

I'm still within the "money back guarantee" criteria; however, when calling to cancel, what I was greeted to was a hard sell on the service, refusal to cancel, and then was hung up on.

I was a little surprised because I'm rather polite, and the rep was telling me about how much they value their customers, want to make them happy, and want to help.

I called back again, just to get the silent treatment after being on hold....no kidding -- person breathed but didn't say a word.

Yikes....what did I get myself into Sad
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
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PostPosted: Thu Feb 16, 2006 10:21 pm    Post subject: Reply with quote Back to top

Search for "Executive Support" here on the fourms and go that route.

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tinye
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PostPosted: Fri Feb 17, 2006 9:11 am    Post subject: Reply with quote Back to top

Thanks for the tip.

One more post, to be fair....I did call again today -- The rep spoke with was super nice, no hassle, and got it done...so much so, that I felt a little guilty about forming a negative opinion of the company based on my earlier experience.

Even so...with the strong-arm incident that I experienced, I can't imagine being inclined to do business with them again -- even for a great product at a great price. I have to believe that my experience is a result of organizational culture; not just one renegade.

I suspect if I read a little more in the forum before signing up, I probably would not have.
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Fri Feb 17, 2006 9:44 am    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Search for "Executive Support" here on the fourms and go that route.


I searched for Executive Support and the result is a boatload of links and I still haven't found one that actually states how or what...

Any chance of a link from someone who knows - perhaps a sticky since I see this referenced a lot these days.
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energyx
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Joined: Jan 27, 2005
Posts: 52
Location: Columbus, OH

PostPosted: Fri Feb 17, 2006 10:25 am    Post subject: Reply with quote Back to top

I think it really depends on the person you get. When I was cancelling after my year was up, the first guy wouldn't let me. My wife's name was on the account so we could port our number originally. He refused to let me cancel, so I logged in to the web account, changed the first name and called back. The next person was able to terminate my account.
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navydavy2001
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Posts: 1125
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PostPosted: Fri Feb 17, 2006 11:14 am    Post subject: Reply with quote Back to top

See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html

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ChrisFix
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Posts: 282
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PostPosted: Fri Feb 17, 2006 11:31 am    Post subject: Reply with quote Back to top

navydavy2001 wrote:
See second post of this thread:

http://www.vonage-forum.com/ftopic10809-0.html


Thank you!
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ColdGin
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Joined: Oct 03, 2005
Posts: 423

PostPosted: Fri Feb 17, 2006 11:46 am    Post subject: Reply with quote Back to top

I'm actually waiting for Vonage to be sued like AOL was by the state of NY for making it too hard for customers to cancel. basically the same tactics are in use by Vonage that cost AOL like 100 million billion dollars in fines, and the court mandated they change their policies to make it easier to cancel.
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navydavy2001
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PostPosted: Fri Feb 17, 2006 1:45 pm    Post subject: Reply with quote Back to top

"100 million billion dollars"

Ok, Dr Evil. Very Happy

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Feb 17, 2006 1:50 pm    Post subject: Reply with quote Back to top

ColdGin wrote:
100 million billion dollars


Yes, pay up or we unleash the giant "LASER BEAM"


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