Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 10:56 am    Post subject: Reply with quote Back to top

NateHoy wrote:

Well, color me confused all over again.

Sorry, I thought "E911" meant that my call would go to my LOCAL call center with name and address information, and that the BASIC 911 meant that Vonage would forward it to a contracted emergency center that has the Vonage data in their databases.

"933" tells me I have basic 911, not E911, but I don't really trust it anyway which is why I did the test.

But apparently there's a third level in there. "BASIC BASIC 911" Or I'm just confused as always. Wink

All the more reason to TEST YOUR 911 so you know what happens, regardless of what anyone like me mistakenly calls it. (grin)


So when you call 933 it tells you be prepaired to give you number name and address. Yet when you call 911 they already have this info?

So we find out that Vonage does not update it's 933 number! This is important we shouldn't be having to test 911 from time to time.

Now this I may write to the CEO about.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 11:04 am    Post subject: Reply with quote Back to top

hookbill wrote:

So when you call 933 it tells you be prepaired to give you number name and address. Yet when you call 911 they already have this info?

So we find out that Vonage does not update it's 933 number! This is important we shouldn't be having to test 911 from time to time.

Now this I may write to the CEO about.


Actually, the "933" data is vague. The recording says "911 dialing is currently available for this phone. Your call will be routed to an emergency center as described in the Vonage manual., etc"

At one point it used to say "depending on your location, you may have to provide name and address". Now it says "you will have to provide your name and address". But when I tested it a month ago, I didn't.

Maybe I'd better call the SAG op center and set up another test call. Sigh.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
dmesser
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 61

PostPosted: Thu Feb 16, 2006 12:50 pm    Post subject: Reply with quote Back to top

Sounds like too many points of failure for an emergency service, to me.

And then, of course, there's the issue of users moving their adapter to a different location. I'm here in Minnesota, but could take my phone to Los Angeles. If someone happens to make a 911 call on my phone it will go to a MN center.
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 12:59 pm    Post subject: Reply with quote Back to top

dmesser wrote:
And then, of course, there's the issue of users moving their adapter to a different location. I'm here in Minnesota, but could take my phone to Los Angeles. If someone happens to make a 911 call on my phone it will go to a MN center.


The instructions say that if you move your adapter to another location you need to report it on line so they know to move your 911 service.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Feb 16, 2006 1:32 pm    Post subject: Reply with quote Back to top

yes that huge red page you see when you sign up and fill out your 911 information for the first time, it tells you that if you move the device to another location you have to update that 911 info.

while this seems like common sense, we probably get hundreds of callsa day with scenarios like this.

Also I love it when people call up, transfer over their number to Vonage with DSL on it, then of course they lose internet service and therefore Vonage. This is the first question on the letter of authorization, yet somehow it's our fault.

phone companies used to stop a transfer and hold it up for weeks because of this, now they port it right over because they know what it's going to do to the customer (no internet and no Vonage, no POTS) and force them to come crawling back to Ma Bell.
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Feb 16, 2006 1:33 pm    Post subject: Reply with quote Back to top

on fax lines as well? Can I now fax my 911 requests?

That'd be fun... "HELP! I'm getting robbed and there's a gun in my face."

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
TechniKal
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 21, 2006
Posts: 35

PostPosted: Thu Feb 16, 2006 2:11 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
The FCC has stated that Voip providers who use POTS *ARE* subject to that. Vonage now has to comply with that law, no matter what their opinions. They can continue stating that they are not a telephone company, but the FCC is holding them to the standard, and the standard costs money.

I don't understand how that is "hypocritical". They have regulations that they are required to follow, those regulations are part of their cost of doing business, but like every other phone company they recoup the cost of those regulations by billing them as a line item.


It's hypocritical because Vonage claims it is not a phone company when trying to avoid regulation, but acts like it is a phone company by including 'regulatory' charges on it's bill.

The 911 charges you see on a normal POTS bill are mandated by the franchise agreement the provider has with the areas it serves. This money is collected and turned over to those local entities.

Vonage does not pay those fees - at least not directly. They have successfully argued that they are -not- a telephone company, and therefore are not held to the same regulatory requirements that a POTS provider would be held to.

However, they are still sticking the charge on the bill. This isn't going to the local 911 system - at least it's not required to. It's simply extra revenue for Vonage hidden under the guise of a 'regulatory compliance charge'.

Add in the fact that the original 'Regulatory Recovery' charge of $1.50 per line was there to cover things like 911 service, and it's even more shifty.

It'd be like going to the store to buy the computer that's on sale for $399, only to find out you've got to pay $50 for an 'Advertising Recovery Fee' and $75 for a 'Warranty Recovery Fee' and $50 for a 'Employee Health Care Recovery Fee' and $25 for an 'Electricity to run our offices fee' and $10 for a 'Bonus for our Executives Fee'.

These are standard costs of doing business and should be priced into the bill. The only things that should be extra are pure taxes that the seller is only acting as an intermediary for - where they are simply collecting and passing on. If the money is just going into the company coffers, it's crap to tack it on outside the normal bill as a 'fee'.

If Vonage is worried about how they look in costs compared to their competitors, why not just say 'Unlimited for Free!' and charge $30 a month in 'recovery fees'?

I'm all for 911 and think it's great Voip companies that are acting as replacements for POTS should be required to provide it. I am also not at all opposed to paying for it. But Vonage, imo, is not being honest with their charges in this case. They are acting like it's a regulatory charge when it is not.
View user's profile Send private message
dmesser
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 61

PostPosted: Thu Feb 16, 2006 2:21 pm    Post subject: Reply with quote Back to top

Quote:
The instructions say that if you move your adapter to another location you need to report it on line so they know to move your 911 service.


Yup. Another point of failure....
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 3:21 pm    Post subject: Reply with quote Back to top

dmesser wrote:
Yup. Another point of failure....


Care to elaborate a bit? Your response makes absolutely no sense as it stands. Are you saying that if you do move your adapter to another location Vonage fails to deliver on it's promise to move your 911? If so, please detail so we understand.

Unless you can substantiate this statement the only failure was yours for not reading the instructions.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Feb 16, 2006 3:26 pm    Post subject: Reply with quote Back to top

Quote:
Unless you can substantiate this statement the only failure was yours for not reading the instructions.


View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Timbip
New Today 2
Yesterday 3
Total 99049

Who Is On Site
Visitors 127
Members 0
Total 127


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 4.38 Seconds and 590 Pages In The Last 60 Seconds
The Vonage VoIP Forum