Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 8:32 am    Post subject: Reply with quote Back to top

hookbill wrote:
I'd like a clarification on what exactly is E911. As I understand it E911 is when your number/address appear at the 911 operators work station. Regular 911 is when it goes to a general center in your calling area. Is this not correct?

In my case my 911 call would go to a general center. So why should I pay for E911 if I'm not getting it?


I think this is a "cart before the horse" problem, the same one that the local telcos had years back. The telcos started charging 911 charges in some cases YEARS before they had a 911 system up and operational, but in many cases they used (or at least claimed to use) the money to set up their 911 capabilities.

911 is a wonderful service, but it ain't cheap. The Man sez they gots to have it on every line in the US, and Vonage was unfortunate enough to be classified as a phone line meeting that requirement under FCC regs. Someone's gotta pay for all those gewgaws and doodads and das blinkenlights, and you know it ain't gonna be the FCC, and Vonage has already sunk big buckeroonies into setting this up...

And so the compliance fees begin... Anyone want to take bets on when the LNP (Local Number Portability) $1 fee starts? And I'm sure my local school board is salivating to start adding their $5 a month fee just as soon as enough people get Vonage around here to make the FCC filing worth the effort.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 9:25 am    Post subject: Reply with quote Back to top

Well, I guess it's still cheaper then the landline phone. But I really don't like all those other charges the phone company comes up with.

I will pay the .99 gladly if they are willing to add e911 soon. I thought they had to do that though in a couple of month period from last July. Yes, I can understand it being an impossible task but I wonder if Vonage is going to be fined for non-compliance?

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 9:49 am    Post subject: Reply with quote Back to top

Fined for non-compliance? Well, maybe that'll be where the fees go for a while. (grin).

I do believe that Vonage could be commended for doing "best effort" to become compliant, even if their compliance is late. Of course, some other companies have stopped offering lines in areas where they cannot offer E911, but Vonage has contracted with a national call center and:

1. When I dialled 911 for a test someone answered immediately, and asked if I needed police, fire, or ambulance.
2. That someone had my name and address in front of them.
3. That someone was able to find and contact my local 911 center nearly instantly after being informed that this was a test and that I had pre-approved said test with my local call center.

So, for my needs, I'd call that good 911. Not perfect - I'd rather see it go to the Sagadahoc Op Center (my local 911 Op Center), but the call DID end up there after a slight delay. And that works for me, for now.

If Vonage is offering this basic 911 service to all of their customers, then they may not be in compliance with the full E911 requirement, but they ARE offering working emergency 911 dispatch service. I doubt they would get fined when they are working so hard to be in compliance and offering a "suitable replacement" in the meantime.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 9:55 am    Post subject: Reply with quote Back to top

I called my local police department and asked if I could test explaining the situation. They said fine. I called and was connected to Bainbridge 911 (I live in Bainbridge). I told the operator I was testing. She told me she could not see any information at all, not even my phone number. That's how Vonage explains it in their 911 info so I knew what I was getting into.

They took about 3 rings to answer. The police department took about 4 rings. I decided to put the police departments number in my phone book as well, it can't hurt.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 10:08 am    Post subject: Reply with quote Back to top

I'd send a letter to the CEO telling them they REALLY should have your call going to their contracted dispatch center so someone answers who knows your name and address.

To me, that's worth the slight delay in relaying the call.

Of course, they may not do it, and local laws may prohibit them from doing it anyway. But I'd rather take an extra 30 seconds to go through someone who DOES have my name and address, than get to someone quicker who does not. The scenarios where that 30 seconds would make a difference are less likely than the ones where them not having my address would make a much bigger difference. At least IMHO.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
TechniKal
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 21, 2006
Posts: 35

PostPosted: Thu Feb 16, 2006 10:29 am    Post subject: Reply with quote Back to top

Vonage is getting as bad as the 'old sckool' phone companies with all these crap fees. We already have a $1.50 / line 'Regulatory Recovery Fee' and now a $0.99 911 Fee and some other unknown E-911 fee.

They act like this is some kind of tax or regulatory requirement, when it is not. It's a cost of doing business. Vonage should either absorb it, or price the service accordingly. It's also hypocritical for Vonage to choose to be an 'information provider' and not a phone company when arguing against regulation, but then to hide behind 'regulatory fees' when trying to extract more money from its customers.

Personally, I'd be more comfortable if they'd just raise the monthly rate from $14.99 to $17.48. It's silly and somewhat deceitful to advertise a "$14.99 / mth" rate when it's impossible to get it any cheaper than $17.48.
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Feb 16, 2006 10:37 am    Post subject: Reply with quote Back to top

The only problem with raising there monthly fees is all the advertising $$ they dished out and the base of there advertising is the price difference the Huge savings...

Then as the fees slowly creep up and up the customers will slowly creep away.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100

Last edited by maryjane on Thu Feb 16, 2006 10:38 am; edited 1 time in total
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Feb 16, 2006 10:37 am    Post subject: Reply with quote Back to top

NateHoy wrote:
I'd send a letter to the CEO telling them they REALLY should have your call going to their contracted dispatch center so someone answers who knows your name and address.

To me, that's worth the slight delay in relaying the call.

Of course, they may not do it, and local laws may prohibit them from doing it anyway. But I'd rather take an extra 30 seconds to go through someone who DOES have my name and address, than get to someone quicker who does not. The scenarios where that 30 seconds would make a difference are less likely than the ones where them not having my address would make a much bigger difference. At least IMHO.


I think you have enhanced 911. I don't.

From the Vonage 911 info page:

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Vonage will automatically upgrade customers with basic 911 to E911 service. Vonage will not give you notice of the upgrade.

I read it when I signed up. I knew the consequences. I don't think bugging the CEO is going to help. I'm pretty sure I just have to wait my turn.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 10:38 am    Post subject: Reply with quote Back to top

Quote:
It's also hypocritical for Vonage to choose to be an 'information provider' and not a phone company when arguing against regulation, but then to hide behind 'regulatory fees' when trying to extract more money from its customers.


Vonage argued that it is not a telephone company when talking to regulators in the hopes that they would not be held to the 911 standard.

The FCC has stated that Voip providers who use POTS *ARE* subject to that. Vonage now has to comply with that law, no matter what their opinions. They can continue stating that they are not a telephone company, but the FCC is holding them to the standard, and the standard costs money.

I don't understand how that is "hypocritical". They have regulations that they are required to follow, those regulations are part of their cost of doing business, but like every other phone company they recoup the cost of those regulations by billing them as a line item.

Sure, I'd love to see it all rolled up into the base cost - it would make it a lot easier to choose providers. But unfortunately no one does it, and if Vonage was the only one that did, their $30 a month (after all the new fees get tacked on) for the unlimited plan is going to look awfully high compared to their competitors.

Plus, of course, the fees vary by location, since some of the money goes to local municipalities for access to their systems (or, in the case of local school taxes, to fund other non-telco-related things). Imagine the horror of THAT price list...

Hmm. That leads me to an interesting question... If I can set up my own phone number, where are the local taxes the LOWEST? I'll keep my current number as a virtual, then pick some location in East Noob, Takistaniaanabad where they don't charge any telco taxes at all, and set my "official" number there. I wonder if that would work? Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 10:43 am    Post subject: Reply with quote Back to top

hookbill wrote:


I think you have enhanced 911. I don't.



Well, color me confused all over again.

Sorry, I thought "E911" meant that my call would go to my LOCAL call center with name and address information, and that the BASIC 911 meant that Vonage would forward it to a contracted emergency center that has the Vonage data in their databases.

"933" tells me I have basic 911, not E911, but I don't really trust it anyway which is why I did the test.

But apparently there's a third level in there. "BASIC BASIC 911" Or I'm just confused as always. Wink

All the more reason to TEST YOUR 911 so you know what happens, regardless of what anyone like me mistakenly calls it. (grin)

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New leomt16
New Today 2
Yesterday 10
Total 99059

Who Is On Site
Visitors 94
Members 0
Total 94


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.70 Seconds and 503 Pages In The Last 60 Seconds
The Vonage VoIP Forum