follow the bouncing dial tone

Posts: 9 · New Forum Member Joined: Feb 15, 2006 Posts: 9

my dial tone bounces 10 times in rapid succession before it gives a solid tone. has anyone else got this problem? I know better than to email for help. it's really irratating, almost as much as the fact that we can't leave voicemail for anyone else.

Posts: 60 · Full Forum Member Joined: Jan 29, 2006 Posts: 60

That's stutter tone. You have a voicemail. Dial *123 on the Vonage phone to check it, then delete it and hit the * key to leave vm. Once you hang up give it 5-10 seconds and that should be gone.

Posts: 24 · Vonage Forum Associate Joined: Jan 30, 2006 Posts: 24

Yup, you have a voicemail. I thought I had a problem too until I read the documentation... Smile

Posts: 9 · New Forum Member Joined: Feb 15, 2006 Posts: 9

not sure what you mean I have a "voicemail". If you are referring to the stutter tone I am talking about just making a call from the Vonage phone. Pick it up, turn it on and it hits the "stutter tone". I have deleted all voicemails from my voicemail link on the Vonage site. Are you saying i have a voicemail somewhere else? This happens 100% of the time and I keep vms cleaned out from my management or account page or whatever it's called.

and "hit * to leave vm". does that mean to leave the vm module on the phone or does it mean to leave a vm for someone else on their phone?

Posts: 60 · Full Forum Member Joined: Jan 29, 2006 Posts: 60

Stutter tone is a way of knowing you have a voicemail. Sometimes after deleting voicemail it doesn't clear the stutter tone on the device.
You might try leaving yourself a VM, then going in (dial *123 and enter your pin (default pin is 1234))and deleting it and press * before hanging up.
90% of the time this clears that up

Posts: 9 · New Forum Member Joined: Feb 15, 2006 Posts: 9

Ok, got it now. I guess it works as well as the rest of the Vonage system. Thanks for the speedy reply. Glad this forum is around. I wish I would have seen it before i signed up. I would not have signed up after reading all of the problems and in only 3 weeks of use I have had most of them!

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Sorry that you've been having problems, but try to keep in mind that most of the people who come to the forum do so because they are having problems. They're not representative of Vonage customers as a whole. Maybe now that you've been through the mill things will settle down and you'll be able to start enjoying the savings.

Posts: 9 · New Forum Member Joined: Feb 15, 2006 Posts: 9

Thanks. I'm glad I found this forum. I wish I had noticed it before and things would not have gone on for so long.

Posts: 24 · Vonage Forum Associate Joined: Jan 30, 2006 Posts: 24

Steve48 wrote:

Sorry that you've been having problems, but try to keep in mind that most of the people who come to the forum do so because they are having problems. They're not representative of Vonage customers as a whole. Maybe now that you've been through the mill things will settle down and you'll be able to start enjoying the savings.

That's a good pont. I came on here originally because I wanted to research as much as I could about Vonage. It's actually pretty positive that there's not as much crticism as there could be considering how new the technology is.

Overall I'm very pleased with the quality of the service so far for both my home and business. Support is a little rough, but for anyone who has ever been in the IT field knows, it's about normal as far as outsourcing to India, Pakistan etc and the concept of tiers of supports. Try calling tech support for any large software product (Symantec, Microsoft, etc.) and see how far you get.