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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
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Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
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In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Wed Feb 15, 2006 2:54 pm    Post subject: follow the bouncing dial tone Reply with quote Back to top

my dial tone bounces 10 times in rapid succession before it gives a solid tone. has anyone else got this problem? I know better than to email for help. it's really irratating, almost as much as the fact that we can't leave voicemail for anyone else.
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Wed Feb 15, 2006 3:04 pm    Post subject: Reply with quote Back to top

That's stutter tone. You have a voicemail. Dial *123 on the Vonage phone to check it, then delete it and hit the * key to leave vm. Once you hang up give it 5-10 seconds and that should be gone.
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dc1961
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 30, 2006
Posts: 24

PostPosted: Wed Feb 15, 2006 3:46 pm    Post subject: That got me too Reply with quote Back to top

Yup, you have a voicemail. I thought I had a problem too until I read the documentation... Smile
Smile
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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Wed Feb 15, 2006 4:14 pm    Post subject: Reply with quote Back to top

not sure what you mean I have a "voicemail". If you are referring to the stutter tone I am talking about just making a call from the Vonage phone. Pick it up, turn it on and it hits the "stutter tone". I have deleted all voicemails from my voicemail link on the Vonage site. Are you saying i have a voicemail somewhere else? This happens 100% of the time and I keep vms cleaned out from my management or account page or whatever it's called.

and "hit * to leave vm". does that mean to leave the vm module on the phone or does it mean to leave a vm for someone else on their phone?
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Wed Feb 15, 2006 4:21 pm    Post subject: Reply with quote Back to top

Stutter tone is a way of knowing you have a voicemail. Sometimes after deleting voicemail it doesn't clear the stutter tone on the device.
You might try leaving yourself a VM, then going in (dial *123 and enter your pin (default pin is 1234))and deleting it and press * before hanging up.
90% of the time this clears that up
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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Wed Feb 15, 2006 4:41 pm    Post subject: Reply with quote Back to top

Ok, got it now. I guess it works as well as the rest of the Vonage system. Thanks for the speedy reply. Glad this forum is around. I wish I would have seen it before i signed up. I would not have signed up after reading all of the problems and in only 3 weeks of use I have had most of them!
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Feb 15, 2006 9:57 pm    Post subject: Reply with quote Back to top

Sorry that you've been having problems, but try to keep in mind that most of the people who come to the forum do so because they are having problems. They're not representative of Vonage customers as a whole. Maybe now that you've been through the mill things will settle down and you'll be able to start enjoying the savings.

_________________
Steve Gray
Orlando, FL
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oldcane
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Joined: Feb 15, 2006
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PostPosted: Thu Feb 16, 2006 10:10 am    Post subject: Reply with quote Back to top

Thanks. I'm glad I found this forum. I wish I had noticed it before and things would not have gone on for so long.
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dc1961
Vonage Forum Associate
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Joined: Jan 30, 2006
Posts: 24

PostPosted: Thu Feb 16, 2006 12:55 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Sorry that you've been having problems, but try to keep in mind that most of the people who come to the forum do so because they are having problems. They're not representative of Vonage customers as a whole. Maybe now that you've been through the mill things will settle down and you'll be able to start enjoying the savings.


That's a good pont. I came on here originally because I wanted to research as much as I could about Vonage. It's actually pretty positive that there's not as much crticism as there could be considering how new the technology is.

Overall I'm very pleased with the quality of the service so far for both my home and business. Support is a little rough, but for anyone who has ever been in the IT field knows, it's about normal as far as outsourcing to India, Pakistan etc and the concept of tiers of supports. Try calling tech support for any large software product (Symantec, Microsoft, etc.) and see how far you get.
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