Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Olgaboita Posted:
Here and ended the
craze week in new
York in 2017.
Great week I'll
tell you, but not
...

In The Forum:
Hard Wiring - Installation
Topic:
Inexperienced York Fashion Week 2017
On Feb 19, 2017 at 15:11:00

JeffreyNuh Posted:
Це
83;ый
де
85;ь
ег
86;
...

In The Forum:
Hard Wiring - Installation
Topic:
фото д&
On Feb 19, 2017 at 14:44:51

Aaronjanic Posted:
Мы
пр
80;се&
#1083;и
за
...

In The Forum:
Hard Wiring - Installation
Topic:
имена &
On Feb 19, 2017 at 00:21:48

Martintet Posted:
Гл
03;дя
ме
78;ду
...

In The Forum:
Hard Wiring - Installation
Topic:
откро&
On Feb 18, 2017 at 08:15:59

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Hard Wiring - Installation
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 05:27:24

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Vonage
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:51:28

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:25:08

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 13:06:26

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:54:19

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:33:48


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Feb 16, 2006 3:01 pm    Post subject: Reply with quote Back to top

Let's not forget the guys they are hiring for my same job that are getting 2 bucks more an hour than anyone else in tier 2

. When you ask a supervisor they say its a misprint, a mistake, or that those positions are actually for 'advanced service' (not tier 1 or 2) and are being advertised as Tier2 and Tier1 positions. Which is all BS of course, and if it is true, is an extremely scummy hiring practice.

yeah when the Lieutenant and captain of Holmdel police have nothing better to do than hang out in our cafeteria, you know the food is good! So if you need a crime free town to move to, this must be it.
View user's profile Send private message
clave665
Full Forum Member
Full Forum Member


Joined: Nov 28, 2005
Posts: 70

PostPosted: Thu Feb 16, 2006 10:03 pm    Post subject: Reply with quote Back to top

Movado - trust me - I DO know...I mean, for one, I barely know my co-workers. Why? You know, look at break/lunch times. I've NEVER been at a company where time was accounted for so closely - and the joke is that we're supposed to have a 'Team' spirit??

Plus all the rest u said....especially the 'promotion' part. Geez, why have BOTH a promotion and a raise? Wher's your sense of adventure.
View user's profile Send private message
BobM
New Forum Member
New Forum Member


Joined: Jan 30, 2006
Posts: 5

PostPosted: Sat Feb 18, 2006 8:15 am    Post subject: Reply with quote Back to top

All call centers are like this, not just Vonage. I've worked for 2 cable/internet providers in their customer service call centers and its all about the numbers there too. Most companies "quality assurance" policies are more geared to upselling/crosselling and keeping handle times low. The scoring system they use for QA puts more on sales and using fake unnecisarry empathy over fixing the problem. Its like "sorry I didn't fix your service by the way we have this great promo on HBO..."
Also most companies now have increased security personnel and or magnetic badges to get into the doors blanketed with cameras. Most of the time its to avoid theft of unsupervised computer equipment but also you can get the occasional confrontational pissed off customer or former employee who tries to get in.
Retention is also big in all companies now where they try their best to sell you new services before letting you cancel.
All these complaints are universal everywhere now in the corporate world not just Vonage.
View user's profile Send private message
Movado
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 16, 2006
Posts: 27

PostPosted: Thu Feb 23, 2006 10:18 am    Post subject: Reply with quote Back to top

It is one thing to already be working for a company and that company needs help in a different department. Yes that is ethically ok. What is not Ethically ok is to know that Tech agents provide better saves in retention and then to knowingly turn around and go out and hire tech agents letting them believe that’s what they will be doing and then once trained tell them they will be retention agents. That is dirty and just downright scummy. Yes all call centers are about the numbers. But I can tell you now they are not tricking people into working retention by telling them we are hiring you as a tech agent. I really could get into depth of how they are doing this and all the parameters that make this work for them but I'm sure you can see if you think about it deep enough. Yea just go get another job if you don't like it. Easier said than done. For me I happen to be lucky because I had a painting business for the past 8 years and have been going to school to get a degree in Networking so I am able to pick and choose only I was duped by Vonage so I could not make an informed decision and that is where the Ethics and values of this company lack. Is what it it is though just remember as a customer would you want to do business with a company who has poor ethics, and values. Sure we can all complain about every company, Sprint, Verizon etc and they all have Call Centers., But seriously now none of these companies play as dirty as Vonage and I am sure if you search the internet NONE of those companies in the collective years they have been around have amassed as much derogatory and negativity as Vonage has.
The security at Vonage is way and above what other corporations are doing. Cameras everywhere, badges to get in, Security at every entrance and police in every parking lot at all times and patrolling the inside. All that is not in place to protect a few computers that may disappear, it just does not equate. They are there because employment is nasty and they know it, there are lots of people working there and under the unethical conditions some may crack. THAT is why there is the heavy security. Not to mention potential customers who have gotten the shaft as well.

Vonage Stands alone in poor customer service, poor ethics, and poor values. Do you really want to do business with a company like that??? If you do, you deserve every migraine that you WILL get.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New melissaqw4
New Today 0
Yesterday 7
Total 99722

Who Is On Site
Visitors 65
Members 1
Total 66


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.19
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 444 Pages In The Last 60 Seconds
The Vonage VoIP Forum