My experience with Vonage - I can help them if they want it

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

Let's not forget the guys they are hiring for my same job that are getting 2 bucks more an hour than anyone else in tier 2

. When you ask a supervisor they say its a misprint, a mistake, or that those positions are actually for 'advanced service' (not tier 1 or 2) and are being advertised as Tier2 and Tier1 positions. Which is all BS of course, and if it is true, is an extremely scummy hiring practice.

yeah when the Lieutenant and captain of Holmdel police have nothing better to do than hang out in our cafeteria, you know the food is good! So if you need a crime free town to move to, this must be it.

Posts: 70 · Full Forum Member Joined: Nov 28, 2005 Posts: 70

Movado - trust me - I DO know...I mean, for one, I barely know my co-workers. Why? You know, look at break/lunch times. I've NEVER been at a company where time was accounted for so closely - and the joke is that we're supposed to have a 'Team' spirit??

Plus all the rest u said....especially the 'promotion' part. Geez, why have BOTH a promotion and a raise? Wher's your sense of adventure.

Posts: 5 · New Forum Member Joined: Jan 30, 2006 Posts: 5

All call centers are like this, not just Vonage. I've worked for 2 cable/internet providers in their customer service call centers and its all about the numbers there too. Most companies "quality assurance" policies are more geared to upselling/crosselling and keeping handle times low. The scoring system they use for QA puts more on sales and using fake unnecisarry empathy over fixing the problem. Its like "sorry I didn't fix your service by the way we have this great promo on HBO..."
Also most companies now have increased security personnel and or magnetic badges to get into the doors blanketed with cameras. Most of the time its to avoid theft of unsupervised computer equipment but also you can get the occasional confrontational pissed off customer or former employee who tries to get in.
Retention is also big in all companies now where they try their best to sell you new services before letting you cancel.
All these complaints are universal everywhere now in the corporate world not just Vonage.

Posts: 27 · Vonage Forum Junior Joined: Feb 16, 2006 Posts: 27

It is one thing to already be working for a company and that company needs help in a different department. Yes that is ethically ok. What is not Ethically ok is to know that Tech agents provide better saves in retention and then to knowingly turn around and go out and hire tech agents letting them believe that’s what they will be doing and then once trained tell them they will be retention agents. That is dirty and just downright scummy. Yes all call centers are about the numbers. But I can tell you now they are not tricking people into working retention by telling them we are hiring you as a tech agent. I really could get into depth of how they are doing this and all the parameters that make this work for them but I'm sure you can see if you think about it deep enough. Yea just go get another job if you don't like it. Easier said than done. For me I happen to be lucky because I had a painting business for the past 8 years and have been going to school to get a degree in Networking so I am able to pick and choose only I was duped by Vonage so I could not make an informed decision and that is where the Ethics and values of this company lack. Is what it it is though just remember as a customer would you want to do business with a company who has poor ethics, and values. Sure we can all complain about every company, Sprint, Verizon etc and they all have Call Centers., But seriously now none of these companies play as dirty as Vonage and I am sure if you search the internet NONE of those companies in the collective years they have been around have amassed as much derogatory and negativity as Vonage has.
The security at Vonage is way and above what other corporations are doing. Cameras everywhere, badges to get in, Security at every entrance and police in every parking lot at all times and patrolling the inside. All that is not in place to protect a few computers that may disappear, it just does not equate. They are there because employment is nasty and they know it, there are lots of people working there and under the unethical conditions some may crack. THAT is why there is the heavy security. Not to mention potential customers who have gotten the shaft as well.

Vonage Stands alone in poor customer service, poor ethics, and poor values. Do you really want to do business with a company like that??? If you do, you deserve every migraine that you WILL get.