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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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eros41
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Joined: Feb 15, 2006
Posts: 2

PostPosted: Wed Feb 15, 2006 9:48 am    Post subject: Inability to receive FAX Reply with quote Back to top

I have signed recently with Vonage Voip phone service, I have
Classic phone tool 4.2 version (phone/Fax) that came with Dell Dimension 4600i . I could successively send Fax through my Classic phone tool over Vonage service but unfortunately the system is not receiving any FAX . I would appreciate anyones help or any recommendation to configure/set up/ synchronize the communication between the classic phone tool and Vonage service. The modem in my PC is Conexant SmartHSFi V92 56K Speakerphone (1/1).

Regards,
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Frostwolf
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Joined: Apr 03, 2005
Posts: 23

PostPosted: Wed Feb 15, 2006 6:53 pm    Post subject: Reply with quote Back to top

I'm not familiar with your software, but maybe if you lock down the speed of your modem or software to 9600 that may fix your problem.
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Frostwolf
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Joined: Apr 03, 2005
Posts: 23

PostPosted: Wed Feb 15, 2006 8:12 pm    Post subject: Reply with quote Back to top

Well I see you've beeb researching this, on bvrp's website.

Anyways, This may help.
http://technet2.microsoft.com/WindowsServer/en/Library/e5a71d13-96f8-4d1d-9231-279df3e4f1a41033.mspx

it refers to windows 2003 but should be similiar. Otherwise you'll need to find the AT or S-register command to slow modem down by init command.

As for sending out faxes, you can increase the likelyhood of less problems, by checkng the "To disable call waiting dial" and inputting *99 in the box next to it.

Also, Vonage offers the second line option for faxing. Or maybe use an online service like www.efax.com or https://www.godaddy.com/gdshop/email/fte_landing.asp?se=%2B&ci=423

Good luck. I no longer have modem or the software to try it myself.

As for Konicaminolta fax machines I work on, we can set the modem speed per a one touch setting.
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eros41
New Forum Member
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Joined: Feb 15, 2006
Posts: 2

PostPosted: Thu Feb 16, 2006 1:22 pm    Post subject: Reply with quote Back to top

Thanks to all who reply, the problem is when I disable the classic phone tool (BVRP) and I connect Canon multifunction printer ( set as Fax/Tel or Fax only, buad set 9600 as suggested by Vonage, and ECM is set to OFF) the fax machine kicks On when I dial my Vonage phone number from my cell phone, and of course the automatic answering option on Vonage will not pick up the call. I did not try to send Fax from the Canon multifunction over Vonage service. However I received Fax on Canon when the voice mail in Vonage was disabled. I do not get much fax documents, however it is difficult to keep the Vonage voice mail disabled. any suggestion would be appreciated.



Frostwolf wrote:
Well I see you've beeb researching this, on bvrp's website.

Anyways, This may help.
http://technet2.microsoft.com/WindowsServer/en/Library/e5a71d13-96f8-4d1d-9231-279df3e4f1a41033.mspx

it refers to windows 2003 but should be similiar. Otherwise you'll need to find the AT or S-register command to slow modem down by init command.

As for sending out faxes, you can increase the likelyhood of less problems, by checkng the "To disable call waiting dial" and inputting *99 in the box next to it.

Also, Vonage offers the second line option for faxing. Or maybe use an online service like www.efax.com or https://www.godaddy.com/gdshop/email/fte_landing.asp?se=%2B&ci=423

Good luck. I no longer have modem or the software to try it myself.

As for Konicaminolta fax machines I work on, we can set the modem speed per a one touch setting.
View user's profile Send private message
Frostwolf
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 03, 2005
Posts: 23

PostPosted: Fri Feb 17, 2006 8:03 am    Post subject: Reply with quote Back to top

You may need to just get an answering machine, with a phone commander or maybe your fax machine has this already.built in.
http://www.amazon.com/gp/product/B00004Z7H5/102-7669445-1142540?v=glance&n=172282

Sounds like Vonage is eliminated if you can recieve them on the Canon
machine. Just need to figure out how to get the asnwering figured out.
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