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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 15, 2006 11:38 am    Post subject: Reply with quote Back to top

Thadius856 wrote:
Alrighty, I just made a new account for the VTech via the activate page. It cost me another $29.99.

Still, nothing. Solid amber light, no dialtone.

Next idea? :\


Sorry, I recommended that before I knew that Vonage had tried fiddling with the MAC address on your account.

Unfortunately, I think this can only be straightened out with a call to CS at this point, and you'll probably need at least a Tier 2 support agent. I would think they could get you straightened out rather quickly, the RTP300 account canceled and instructions for mailing back the RTP300 when it arrives, the Vtech mac re-associated with the new account you just created, etc.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Thadius856
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Joined: Feb 14, 2006
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PostPosted: Wed Feb 15, 2006 12:48 pm    Post subject: Reply with quote Back to top

Yay! IT WORKS!

It turns out the second account I made did nothing, so I got back on the phone. Gah.

I finally got Didilish, a great techie who... believe it or not... did not have an accent. Another first! Anywho, he helped take off the RPC300's MAC address (since both were on the account), which I had asked the first tech who activated the IP8100-2 to do. I also asked them to tell me my MAC Address several times over several operators, and they told me the new one, but failed to mention the old one.

Dialtone, check. Calls out, check. Calls in, check. Virtual number, check. Toll-free number, check. Woot!

And it only took like 20 calls. Confused

Thanks Nate, you were quite helpful. Very Happy
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 15, 2006 1:04 pm    Post subject: Reply with quote Back to top

No problem. Sorry for the confusion on what was going on. The time lag of posting messages and going off and doing things will do that. Wink

Glad it all worked out for you.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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QuiGonJohn
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Joined: Feb 19, 2006
Posts: 3

PostPosted: Sun Feb 19, 2006 1:10 pm    Post subject: Vonage Boxes Reply with quote Back to top

I'm helping someone on the phone who has Vonage and he claims that his Vonage box does not have any router capabilities built into it. That doesn't make sense to me. The only device I see that Vonage supplies, that this might be true is the VTech IP8100-2 5. But even that should have to share the broadband connection with the Voip and the Computer. Is that correct? If so, it's like a two-port router, Voip Line and ETH Line.

He gets 169 IP when hooked to Vonage box, but gets good IP & can surf, when he connects direct to his broadband modem.
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Sun Feb 19, 2006 1:13 pm    Post subject: Reply with quote Back to top

what's the model number. The PAP2 is currently the only device that Vonage supplies that is not a router.
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QuiGonJohn
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Joined: Feb 19, 2006
Posts: 3

PostPosted: Sun Feb 19, 2006 1:15 pm    Post subject: Reply with quote Back to top

Don't know for sure his model number, The call seems to have dropped after I asked him to look at and give me the MAC off the Vonage Adapter. Where can I see more info on the PAP2? How does it function if it isn't sharing the broadband connection?
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ausbeer
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Joined: Jan 29, 2006
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PostPosted: Sun Feb 19, 2006 1:26 pm    Post subject: Reply with quote Back to top

It requires an additional router. you could read up on Vonage's site, or search this forum
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QuiGonJohn
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PostPosted: Sun Feb 19, 2006 1:33 pm    Post subject: Reply with quote Back to top

I dont know what he has, but thanks for the help. He said he's an IT Director, and if he has any Vonage device that has an ETH in and an ETH out, then it is a router. And if he's not getting a good IP when connected thru the Vonage box, then it's either faulty or not configured properly, would be my guess. He did power cycle his cable modem, so the Vonage device should automatically register and pull a good IP. I noted his account, all I can do for him with the call dropped, in limbo.
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