dropping calls on incoming call-waiting.

Posts: 11 · Vonage Forum Associate Joined: Feb 04, 2006 Posts: 11

1. Houston, TX
2. Earthlink via Time Warner Cable
3. 3876k dl, 354k up
4. Motorola something
5. Linksys WRTP54G
6. Setup of Network: Modem---->Vonage Adapter-->PC
7. we are dropping lots of calls. we lose calls everytime we get a call waiting call.
8. Test Details:

The information below explains why your call quality score (MOS) was less than perfect.

MOS Analysis From You TO Boston

Media Quality
MOS
3.4 / 5.0
(Best with G.729 is 4.2)

Degradation Sources
Codec 0.91 56.1%
Latency 0.00 0.0%
Packet Discards 0.71 43.8%
Packet Loss 0.00 0.0%
Codec G.729 (CS-ACELP at 8kbps,
10ms RTP payload,
40kbps IP BW)
Round-Trip
Latency 178 ms
Packet Discards 2.7%
Packet Loss 0.0%
Loss Periods
Min: 10 ms
Avg: 10 ms
Max: 10 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 33 ms
Signaling Quality
Post-Dial Delay 252 ms
Call Setup Time 254 ms
Media Delay 416 ms

MOS Analysis FROM Boston To You

Media Quality
MOS
3.9 / 5.0
(Best with G.729 is 4.2)

Degradation Sources
Codec 0.86 79.6%
Latency 0.00 0.0%
Packet Discards 0.14 12.7%
Packet Loss 0.08 7.6%
Codec G.729 (CS-ACELP at 8kbps,
10ms RTP payload,
40kbps IP BW)
Round-Trip
Latency 178 ms
Packet Discards 0.7%
Packet Loss 0.4%
Loss Periods
Min: 10 ms
Avg: 10 ms
Max: 10 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 35 ms
Signaling Quality
Post-Pickup Delay 297 ms
Call Setup Time 298 ms
Media Delay 332 ms

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

You're getting a lot of packet discards. What happens if you plug your computer directly into the modem and repeat the test?