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nkoritz
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Joined: Feb 13, 2006
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PostPosted: Mon Feb 13, 2006 8:50 pm    Post subject: Can't connect with Mac G5 Reply with quote Back to top

Someone please help before this all hardware goes out the window.

We signed up for Vonage right before we left the USA. Moved to Tokyo and are trying to install our new Linksys Wireless-G Router (WRTP4G) to our new iMac G5. We are using a Westell DSL Modem. We are also using a new Panasonic VE-SVO30-s Phone.

I've plugged in the cables according to the directions and can't get a phone connection. When I plug the yellow cable into the Mac I'm kicked off the Internet.

I've tried calling the Vonage 1-800 number for help. I've been tossed to various pre-recorded message (not to mention I'm paying for the expensive call).
We'd be so thankful for any help.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Feb 13, 2006 11:04 pm    Post subject: Reply with quote Back to top

Please post all the information listed here.

You say that you have things cabled up in accordance with the instructions, but please tell us exactly what instructions you followed. You say that when you plug the yellow cable into the Mac, you're kicked off the internet. I don't understand. How could you have been on the internet before you plugged the cable into the Mac?

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Steve Gray
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nkoritz
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Joined: Feb 13, 2006
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PostPosted: Tue Feb 14, 2006 7:38 am    Post subject: WRTP54G and iMac G5 - unable to install Reply with quote Back to top

Our apartment building is wireless so all we do is plug the iMac into the wall and we have an internet connection. I tried to install the Set-Up Wizard that came with the Router but it doesn't seem to work on our Mac.

Here is the equipment we are using:
1. Linksys WRTP54G Wireless-G Broadband Router
2. Westell WireSpeed DSL Modem
3. Panasonic VE-SV03-S Cordless Phone
4. Apple iMac G5 Computer

Per Vonage's Instructions, here is how we've configured this equipment:

1. WRTP54G is connected to Westell DSL Modem using Blue Cable. Blue Cable is plugged into WRTP54G's Blue port labled "Internet."

2. WRTP54G is connected to iMac using Yellow Cable. (Once the yellow cable is connected to the iMac we lose our internet connection). Yellow Cable is Plugged into WRTP54G's Yellow Port labled "Ethernet 1".

3. Telephone is Plugged into WRTP54G's Green port labled "Phone 1."

Please Help. Thanks Very much.
nkoritz - Tokyo
just moved here from Jacksonville, Florida
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Tue Feb 14, 2006 7:51 am    Post subject: Reply with quote Back to top

If all you do is plug the Imac into the wall to get internet service, what is the Westell for? Unless I'm missing something (or the coffee hasn't had a chance to clear the brain), I'd think you could just plug the WRTP54G into the wall and the computer into it.
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Tue Feb 14, 2006 8:20 am    Post subject: Reply with quote Back to top

ausbeer wrote:
If all you do is plug the Imac into the wall to get internet service, what is the Westell for? Unless I'm missing something (or the coffee hasn't had a chance to clear the brain), I'd think you could just plug the WRTP54G into the wall and the computer into it.


Not unless the WRTP54G is acting as a wireless bridge - which I doubt. It is a router requiring a WAN connection - which is what the modem is for.
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ChrisFix
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Posts: 282
Location: North Carolina

PostPosted: Tue Feb 14, 2006 8:25 am    Post subject: Re: WRTP54G and iMac G5 - unable to install Reply with quote Back to top

nkoritz wrote:
Our apartment building is wireless so all we do is plug the iMac into the wall and we have an internet connection. I tried to install the Set-Up Wizard that came with the Router but it doesn't seem to work on our Mac.

Here is the equipment we are using:
1. Linksys WRTP54G Wireless-G Broadband Router
2. Westell WireSpeed DSL Modem
3. Panasonic VE-SV03-S Cordless Phone
4. Apple iMac G5 Computer

Per Vonage's Instructions, here is how we've configured this equipment:

1. WRTP54G is connected to Westell DSL Modem using Blue Cable. Blue Cable is plugged into WRTP54G's Blue port labled "Internet."

2. WRTP54G is connected to iMac using Yellow Cable. (Once the yellow cable is connected to the iMac we lose our internet connection). Yellow Cable is Plugged into WRTP54G's Yellow Port labled "Ethernet 1".

3. Telephone is Plugged into WRTP54G's Green port labled "Phone 1."

Please Help. Thanks Very much.
nkoritz - Tokyo
just moved here from Jacksonville, Florida


First, I would test to see if you have an internet connection between the modem and your computer by connecting directly between the two - remove the WRTP from the equation.

Second, turn off airport in the Mac so you can eliminate that as either a source of potential conflict or confusion.

Shut down the computer and modem, then restart the modem and wait for it to fully boot, then restart the Mac - do you have internet now?

If so, then shut everything down and add back the router, then restart the modem and let it boot, restart the router and let it boot, then restart the Mac.

Mac's are very networking friendly, but have you checked in the control panel to ensure your ethernet port is enabled? There is a control to turn on/off every port on the Mac, which should by default be enabled.
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Tue Feb 14, 2006 8:29 am    Post subject: Re: WRTP54G and iMac G5 - unable to install Reply with quote Back to top

nkoritz wrote:
Our apartment building is wireless so all we do is plug the iMac into the wall and we have an internet connection.


He doesn't need the modem to connect his computer to the internet though...therefore something else is acting as the gateway...
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Tue Feb 14, 2006 8:32 am    Post subject: Reply with quote Back to top

oh, i see, he's not talking about ethernet, he's talking about power and a wireless connection. I guess the coffee just kicked in.

in that case then i would definetly try modem to computer first.
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Tomolly
Vonage Forum Associate
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Joined: Feb 02, 2006
Posts: 13

PostPosted: Tue Feb 14, 2006 10:34 pm    Post subject: Reply with quote Back to top

I thought this thread looked familiar!

http://www.vonage-forum.com/ftopic11389.html
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