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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Feb 13, 2006 8:17 pm    Post subject: Upset and at a loss with my Cable Service now Reply with quote Back to top

ok here are my test results with my modem directly hooked up with my cp.

To Boston
MOS 3.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 34.3%
Latency 0.11 6.7%
Packet Discards 0.99 58.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 324 ms
Packet Discards 4.7%
Packet Loss 0.0%
Loss Periods Min: 40 ms
Avg: 80 ms
Max: 200 ms
Burst Loss

Jitter Min: 0 ms
Avg: 15 ms
Max: 309 ms

Signaling Quality Post-Dial Delay 109 ms
Call Setup Time 125 ms
Media Delay 422 ms


From Boston
MOS 3.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 28.2%
Latency 0.12 5.9%
Packet Discards 0.83 40.8%
Packet Loss 0.51 24.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 324 ms
Packet Discards 2.4%
Packet Loss 1.4%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 4 ms
Avg: 14 ms
Max: 137 ms

Signaling Quality Post-Pickup Delay 277 ms
Call Setup Time 279 ms
Media Delay 309 ms

Talked to my Cable Co. Techs they are aware of NO service issue. ( there is a recording before being transferred to tech support that says there IS a service issue in my aera)

They ran some tests said my modem is recieving signals perfectly fine.

It can't be my router causing the problems as I re ran the Voip tests with just the modem hooked up to my pc.
They had me re set my modem, still getting bad results with actual packet loss now.

Is there anything else I should be doing... I can't have a five minute phone call without being dropped.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Feb 13, 2006 8:32 pm    Post subject: Reply with quote Back to top

If you are really at your wits end, and you have options, I'd think about dumping them. From what I've been reading here and other places, Comcast up there really stinks. If you have another option, I'd think about changing up.

_________________
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Feb 13, 2006 8:38 pm    Post subject: Reply with quote Back to top

Hey Dave thanks for responding.....

Im so exasperated with my Cable Service now. I'm almost positive they did something to my service.

I guess my only option left since this is the only cable service offered in my aera is when im refreshed and not all upset give them a call tomorrow and if the tech can't fix what has happened I will forward my Vontage calls to my cell phone. Then ask to have this isp account cancelled since there is no problem that there seeing with my service.

at least I wont be charged for cancelling my Vonage account..... this really ****. Rolling Eyes

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Feb 13, 2006 8:50 pm    Post subject: Reply with quote Back to top

You know, it's really B.S. you have to deal with this. I would call them and say, "Send a tech out, you set him here, and have him check the connection and see what it's doing at this end." It may be a local wiring issue and their too lazy to fix it. Maybe even a local node issue. Bottom line is if you are paying for the service, it should work. If they do come out though, just for safety's sake, remove your Vonage device and hide it. Very Happy

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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Feb 13, 2006 9:29 pm    Post subject: Reply with quote Back to top

One way to get a tech out is to disconnect your cable modem from the cable jack... call up tech support and tell them you can't get on the internet...and that you have a TV picture, but it's veeery fuzzy. They'll have to send a tech out at that point. Smile Once you get a tech out there, have him throw a signal meter on the line and see what you are truly receiving. It may be indoor wiring that's bad, a jumper from the wall jack to the modem, or something out in the street.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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