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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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raudi77
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Joined: Feb 22, 2006
Posts: 2

PostPosted: Wed Feb 22, 2006 5:17 pm    Post subject: Another pi$$ed off Chicago Comcast/Vonage customer... Reply with quote Back to top

I spoke with both Comcast and Vonage at length today regarding service issues (Parties I am speaking with complain about "choppy" voice quality; ongoing disconnection problems).

Comcast's position, per a Customer Service manager/supervisor: "Vonage is using our lines and they are not allowed to do so. If you have service problems take it up with them."

Vonage's position, per an Advanced Tech Support Agent: "Comcast is toying with the packetization and/or bandwidth in order to disrupt Vonage service" She had me run a couple of Tracert's and forward her the info via email.

OK, so where does that leave me? I could call Comcast and tell them I'm cancelling their service because they're a bunch of #@*$&^@*#^$s but then I'll be stuck with finding a service provider for TV and Internet. GRRRRRRRRRRRRRRRRR....
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 22, 2006 5:26 pm    Post subject: Reply with quote Back to top

Sad Same situation here I finally broke down and called both Companies Tech support ....NO solutions were given.. I cannot keep a three minute phone call going.........i give up

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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shidokan
Vonage Forum Junior
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Joined: Feb 21, 2006
Posts: 26
Location: West Bloomfield MI

PostPosted: Wed Feb 22, 2006 5:30 pm    Post subject: canceling service Reply with quote Back to top

I'm with you on this one, I am ready to cancel my service for both Vonage and comcast, except last time I check dsl was not available in at my house.

As for cable tv, I found the direct tv is much better anyway, (provided you are not in an apartment and can mount a satellite), cheaper too.

the one thing you can bet on, I will never never every get comcast telephone services no matter what they charge!!!!!!!!!!!!!!!!
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Wed Feb 22, 2006 5:35 pm    Post subject: Reply with quote Back to top

shido, being in an apartment is not much of a detriment to having DirecTV, trust me. Don't let landlords get away with what the FCC offers you in terms of your ability to mount a dish.

_________________
ISP: Comcast
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BigDaveB
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Joined: Feb 21, 2006
Posts: 44

PostPosted: Wed Feb 22, 2006 5:42 pm    Post subject: Re: Another pi$$ed off Chicago Comcast/Vonage customer... Reply with quote Back to top

raudi77 wrote:
Comcast's position, per a Customer Service manager/supervisor: "Vonage is using our lines and they are not allowed to do so. If you have service problems take it up with them."


I honestly think this is the crux of it but I'm surprised a Comcast rep would say such a thing. I think a more accurate view is that the end customers (us) are paying for a service, and for whatever reason bandwidth that is fine to other sites is not fine to Vonage.
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 22, 2006 5:45 pm    Post subject: Reply with quote Back to top

:?crap crap crap im so angry i could spit like a man........ If any Vonage rep tech worker anyone can give me tips on changing my router settings to compensate for whatever comcast is doing please contact me. I NEED my phone!!!!

Its to the point of when i call Vonage cs they have a pre recored message for comcast users in the midwest to call comcast instead then your call is ended.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100

Last edited by maryjane on Wed Feb 22, 2006 6:08 pm; edited 2 times in total
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raudi77
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Joined: Feb 22, 2006
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PostPosted: Wed Feb 22, 2006 5:58 pm    Post subject: Reply with quote Back to top

I encourage you guys to call Comcast and ask for their official position on the issue. I was told, VERBATIM "Vonage should not be using our lines."

It is clear to me that they are maliciously attempting to create service disruptions for Vonage customers since they will be rolling out their own product in Chicago shortly.

Vonage tech support has been EXTREMELY helpful (once I got past the first guy that is). I spoke with an engineer for about 15 minutes running tests with phone calls from my Vonage line, to my Vonage line, etc. They are trying to isolate a pattern and are theorizing that it is a problem with Comcast screwing with outgoing calls that are routed through their NEW YORK call center. They don't seem to be having the same issue with calls that go through their CALIFORNIA router. The engineer shifted all of my outgoing calls to the CALIFORNIA center and I've had no issues since.

*fingers crossed*

In any event, you should all be focusing your anger at the source - Comcast. They are the epitome of poor service and shady business practices and when it comes down to it *YOU* are paying to use their bandwidth, not Vonage. It has nothing to do with Vonage and everything to do with Comcast screwing with the way that YOU use YOUR bandwidth that YOU pay for.
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UMP25
Vonage Forum Master
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Wed Feb 22, 2006 5:59 pm    Post subject: Reply with quote Back to top

How many Midwest Comcast customers are affected? As I stated earlier, I am having no problems, knock on wood. I'm 30 miles due west of Chicago and have good service so far.

Now my father, who is 18 miles due east of me but is NOT yet a Vonage customer, does have Comcast and is pissed over ISP issues. He claims Comcast admitted the problem is on their end but that they can't do anything about it. His Internet connection goes "on and off" several times each day, and when it's up, it's unusually slow.

Strangely, the problems he's having all began when he replaced his old Netgear wireless router with a new Linksys wireless G/B router that some teenager at Best Buy recommended.

He tells me this is the single reason he has not yet signed up with Vonage.

_________________
ISP: Comcast
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BigDaveB
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Joined: Feb 21, 2006
Posts: 44

PostPosted: Wed Feb 22, 2006 6:02 pm    Post subject: Reply with quote Back to top

maryjane wrote:
crap crap crap im so angry i could spit like a man........ If any Vonage rep tech worker anyone can give me tips on changing my router settings to compensate for whatever comcast is doing please contact me. I NEED my phone!!!!

Its to the point of when i call Vonage cs they have a pre recored message for comcast users in the midwest to call comcast instead then your call is ended.


I'm not yet 100% convinced that this is a Comcast issue. I also don't think that this is a router settings issue. The problem is much too widespread. That said, I would not be surpised to find out that the AT&T bandwidth is being exhausted during the day and that home users and Voip specifically is being limited for higher priority customers. It could even be a bandwidth limitation caused directly by contractual arrangements.

Note: I can't yet prove any of this!

I honestly don't know how the push for FTTH and increased bandwidth demands are going to be resolved if the providers cannot supply the bandwidth and play nice together.

This is not the first time telecom battles have been waged. Is it possible that AT&T is paying both ends against the middle for the use the THEIR lines?
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shidokan
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Joined: Feb 21, 2006
Posts: 26
Location: West Bloomfield MI

PostPosted: Wed Feb 22, 2006 6:09 pm    Post subject: Reply with quote Back to top

1. It looks like somebody predicted this problem. see

http://www.vonage.com/corporate/press_reviews.php?PR=2003_01_06_2

2. Vonage has a new service announcement. seems like there is a problem getting e-mail of voice messages. I don't see how this could be a "comcast" problem.
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