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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Feb 16, 2006 12:41 pm    Post subject: Reply with quote Back to top

the theory is that the SB5100 series modems, for some reason don't jive well with the TI Chipset Linksys devices. The RT31P2 has a Sipura chipset. Again, this is just a theory, I only say comcast because I Know they love their SB cable modems
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firewall
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Joined: Feb 04, 2006
Posts: 58

PostPosted: Thu Feb 16, 2006 2:40 pm    Post subject: Reply with quote Back to top

Comcast CT here and ported today! LNP started on January 28th. No voice or calling problems so far, fingers are crossed!!!!
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Defiance
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Joined: Jan 12, 2006
Posts: 12
Location: McHenry, Illinois

PostPosted: Thu Feb 16, 2006 4:28 pm    Post subject: Reply with quote Back to top

I would have went to Comcast's Voip but there phone modem they use does NOT support 8/768 speeds. I pay for 8/768 serives and I was going to be damned if I was only going to get 6 max...
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navydavy2001
Vonage Forum MVM
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Feb 16, 2006 4:30 pm    Post subject: Reply with quote Back to top

Defiance wrote:
I would have went to Comcast's Voip but there phone modem they use does NOT support 8/768 speeds. I pay for 8/768 serives and I was going to be damned if I was only going to get 6 max...


I don't blame you one bit, and it's kind of funny too. You figure most early adopters of new technology are of the geek persuasion, and pay for big Internet connections, but they can't support that with their Voip? Somebody dropped the ball on that one.

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UMP25
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Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Thu Feb 16, 2006 5:17 pm    Post subject: Re: Comcast BW problems Reply with quote Back to top

Datahazard wrote:
How many people here have a combination of comcast cable, a motorola Surfboard 5100 series cable modem, and one of the silver TI Linksys devices? (WRTP54G or RTP300, NOT RT31P2)

I have a theory...


Comcast at 8MB up, 800K down, an RTP300, a Motorola SB5100, and no problems so far. Of course, I don't use it much because my #'s haven't been transferred yet. Still waiting on that.

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ISP: Comcast
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Feb 16, 2006 10:55 pm    Post subject: Reply with quote Back to top

It's been 2 weeks since I've been on a Comcast connection, but at last check, I didn't have trouble using the RTP300 with the:
Cisco UB690(?) cable modem,
Comcast-labelled SMC modem,
and 2 older RCA cable modems.

I do have access to a SB5100, but it's on RoadRunner... if you guys can confirm/deny the issue, I'm more than happy to try it

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Total calls since Jul 24, 2005: 4,794 calls
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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Sat Feb 18, 2006 12:26 pm    Post subject: Reply with quote Back to top

Judging the response, I'm guessing the failure rate must be fairly low. Its not officially a "known issue." Just something that a few people have seen more than once, in which downstream bandwidth being cut down to about 1/10th when that combination of devices are placed on a network.
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shidokan
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Joined: Feb 21, 2006
Posts: 26
Location: West Bloomfield MI

PostPosted: Tue Feb 21, 2006 3:21 pm    Post subject: vonage comcast michign problems Reply with quote Back to top

Okay, I have used Vonage for over 6 months without a problem. Now, I am having the same problems that other michigan user report, I can call out, but my voice is choppy and can not be understood. I have read the posts about the Vonage says it is comcast, and comcast says there is nothing wrong.

It appears that I have only problems surfin the web when I try to reach the Vonage web site., and no other site.

My tracert speeds are fine, except when i try to trace to the Vonage web site. my upload speed are in far excess of what is needed.

I have filed a complaint with the michigan attorney general (https://www.ag.state.mi.us/cp_division/w3cp_c01_new.asp), referring them to this forum. My position is that if comcast is truly blocking Vonage Voip telephone calls, then they are causing Michigan citizens to loose my ability to call 911 in an emergency, putting the citizens of Michigan in danger.

Of course, if the problem is with Vonage, and Vonage is not being straight with us....

In any case, one can only hope that a hammer falls where it is deserved.
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Mvdyk03
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Joined: Feb 10, 2006
Posts: 21
Location: Grand Rapids, Michigan

PostPosted: Tue Feb 21, 2006 4:57 pm    Post subject: Reply with quote Back to top

I have sent the following to Comcast and intend to follow through if there is not a marked improvement in the next couple of weeks. I implore those of you in the upper midwest who are Comcast/Vonage subscribers experiencing similar difficulties to send a similar note to Comcast. Thanks.

Quote:
I am a Comcast subscriber as well as a Vonage (VoIP) user and attorney in the Grand Rapids, Michigan area.

My internet connection over the past several weeks has been shaky at best. I have not lost the connection altogether (to my knowledge), but Voip calls and connection speeds have been poor to say the least. I have run a number of network diagnostics which confirm that this is not a "Vonage issue", but rather, is a direct result of a deteriorated broadband connection (i.e. unacceptably high packet losses, etc.).

I pay you $40+/month for a reliable high-speed broadband internet connection, and I am not being provided what you have advertised and what I have paid for. I am not interested in whatever ax you may have to grind with Vonage and/or Vonage users, and I am similarly disinterested in hearing excuses and being directed to Vonage for an issue we all know is yours.

I would recommend you direct this communication to your legal department immediately, as failure to adequately resolved the above-discussed issues in a timely manner (i.e. by March 1, 2006) will result in formal complaints being lodged with the Michigan Public Services Commission, the Michigan Attorney's General Office, and the FCC, as well as whatever other legal remedies may be available.
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JPElectron
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Joined: Feb 21, 2006
Posts: 13

PostPosted: Tue Feb 21, 2006 6:31 pm    Post subject: Make no mistake this IS a Comcast problem Reply with quote Back to top

I have tested this as thoroughly as I know how and can only conclude Comcast is at fault...

Physical device setup at home (near Mundelein, IL with Comcast as ISP)
1. Linksys BEFCMU10 v4, Cable Modem
2. Cisco PIX 501 (fixup sip left enabled, no port forwarding to the PAP2)
3. Linksys SR2024 Switch
4. Linksys PAP2 (fw v3.1.9C) and/or WinXP Computer

Physical device setup at the datacenter (near Oakbrook, IL with XO as ISP)
1. Cisco router
2. Cisco PIX 506E (fixup sip enabled, no port fwd)
3. Cisco Catalyst 2970
4. Linksys PAP2 (fw v3.1.9C) and/or Win2K3 Server

Vonage dashboard quality set to 30Kbps/normal for both adapters

From home...
- logging in and navigating secure.vonage.com webiste very slow/unusable
- calling my cell phone (in the same area code as my Vonage number) audio quality is "digital" it breaks up mid-word (incomming caller audio is fine, just my outgoing audio was bad)
MOS score = 3.9 (yellow)

From datacenter...
- logging in and navigating secure.vonage.com works fine
- calling my cell phone audio quality is excellent
- MOS score = 4.4 (green)

...ping/tracert/bandwidth test did not show anything interesting when comparing results from the two sites to secure.vonage.com or the (vonage server) IP that the PAP2 was connected to at the time (sorry, I'm not posting to prevent lash-back or disclosing too many details)

...this would be a real shame if Comcast is intentionally packet shaping or otherwise to frustrate Vonage users into canceling and using thier version of Voip service. Think thats bad? yeah it is, but that wouldn't stop them - and how would anybody know right? (Whatever port or protocal based method they could use to do this would not be apparent/obvious from comparing ping/tracert/bandwidth test data anyway)

...from what I have seen installed at other customers, the Comcast phone solution is a cable modem/ATA adapter in a single box. Meaning it connects right to the Coax and then gives you an RJ11 POTS line out. I do belive it is Ethernet/IP based on the chips inside the adapter, but cannot confirm it is true Voip or the SIP method of audio over Ethernet. Regardless - don't be fooled into these tactics - call Comcast and complain as far up the food chain as you can - sure the random lady who answeres the phone at the call center doesn't give a crap, but the call center managers reports of "time call taken" and "number of calls answered" will go way down and then perhaps they will compain to upper management.

I don't mean to preach or act like I know how this whole thing works, but please don't just blame or cancel Vonage and by no means reward Comcast by signing up for thier phone service. Taking the time to call and complain, as childish as that is, is the only way for this issue to get the nessesary attention it deserves.

I first noticed voice quality problems at arround 2:15pm today, but as of 5:00pm it would seem this issue has been resolved and service at my home works satisfactory/as expected. This is not by any means the first time I have been frustrated by this. As usuall visiting other websites, speedtests, ping/tracerout times to other websites are all fine during this "glitch"

P.S. I don't work for Vonage or comcast - I am an independant network integrator who happens to use both and a bunch of other providers - this is just one example/opinion out of the blue, take it for what it's worth.


Last edited by JPElectron on Tue Feb 21, 2006 8:19 pm; edited 1 time in total
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