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In The Forum:
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On Nov 27, 2016 at 23:00:39

DWSupport Posted:
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In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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In The Forum:
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On Oct 26, 2016 at 09:21:30

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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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On Oct 20, 2016 at 04:55:03


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Author Message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Feb 14, 2006 1:51 pm    Post subject: Reply with quote Back to top

I haven't had any trouble with Vonage over Comcast yet, but it's been 2 weeks since I've been on a Comcast IP... will have my Vonage box attached to 4 different Comcast IPs next week, so we'll see if something's up.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Feb 14, 2006 6:48 pm    Post subject: Reply with quote Back to top

ran some tests from ping plotter, am getting higher results than before here are some examples.

Target Name: www.yahoo.com
IP: 68.142.226.54
Date/Time: 2/14/2006 6:39:04 PM

1 7 ms [73.36.60.1]
2 7 ms [68.86.120.25]
3 12 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 9 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 7 ms pos-6-3-ar01.pontiac.mi.michigan.comcast.net [68.87.191.173]
6 30 ms [12.118.104.49]
7 42 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 36 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
9 39 ms tbr2-cl23.n54ny.ip.att.net [12.122.9.130]
10 38 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
11 44 ms gar1-p390.ascva.ip.att.net [12.123.8.53]
12 * [-]
13 148 ms ge-3-1-0.p440-msr1.re1.yahoo.com [216.115.96.189]
14 118 ms t-2-1.bas2.re2.yahoo.com [206.190.33.93]
15 * [-]
16 43 ms p23.www.re2.yahoo.com [68.142.226.54]



Target Name: www.vonage.com
IP: 216.115.22.200
Date/Time: 2/14/2006 6:41:04 PM

1 17 ms [73.36.60.1]
2 6 ms ge-1-40-ur02.flushing.mi.michigan.comcast.net [68.86.120.25]
3 6 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 7 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 8 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 15 ms [12.118.104.49]
7 16 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 16 ms ggr2-p310.cgcil.ip.att.net [12.123.6.65]
9 17 ms att-gw.chi.gblx.net [192.205.32.126]
10 113 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC [64.210.19.18]
11 * [-]

Target Name: www.yahoo.com
IP: 68.142.226.48
Date/Time: 2/14/2006 6:44:06 PM

1 9 ms [73.36.60.1]
2 7 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33]
3 8 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 10 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 7 ms pos-6-3-ar01.pontiac.mi.michigan.comcast.net [68.87.191.173]
6 16 ms [12.118.104.49]
7 38 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 42 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
9 36 ms tbr2-cl23.n54ny.ip.att.net [12.122.9.130]
10 36 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
11 35 ms [12.122.81.249]
12 * []
13 40 ms vlan240-msr1.re1.yahoo.com [216.115.96.169]
14 148 ms t-3-1.bas2.re2.yahoo.com [206.190.33.95]
15 37 ms p17.www.re2.yahoo.com [68.142.226.48]

Target Name: www.zoom-phone.com
IP: 216.115.22.224
Date/Time: 2/14/2006 6:45:07 PM

1 8 ms [73.36.60.1]
2 8 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33]
3 17 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 8 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 9 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 14 ms [12.118.104.49]
7 16 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 15 ms ggr2-p300.cgcil.ip.att.net [12.123.6.33]
9 17 ms att-gw.chi.gblx.net [192.205.32.126]
10 136 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC [64.210.19.18]

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Feb 14, 2006 7:00 pm    Post subject: Reply with quote Back to top

Target Name: www.vonage.com
IP: 216.115.22.200
Date/Time: 2/14/2006 6:54:48 PM

1 6 ms [73.36.60.1]
2 7 ms ge-1-40-ur02.flushing.mi.michigan.comcast.net [68.86.120.25]
3 6 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 9 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 9 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 16 ms [12.118.104.49]
7 17 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 24 ms ggr2-p310.cgcil.ip.att.net [12.123.6.65]
9 17 ms att-gw.chi.gblx.net [192.205.32.126]
10 231 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC [64.210.19.18]
11 * [-]

I dont know what its doing but the Vonage site seems to keep scoring higher?

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 15, 2006 9:23 am    Post subject: Reply with quote Back to top

[quote="ColdGin"]We are trying to get more info on this Comcast thing. If you are in the midwest, having problems with your Vonage service, and want to help us gather info, reply with the following:

TEST REPLY

Bandwidth Test = DL - 5825 kbps
UL - 0353 kbps
Able to connect to www.vonage.com now, Able to connect to http://216.115.22.200/ now also.

NS Lookup results: DNS server handling your query: ns.kloth.net DNS server's address: 85.10.194.170#53 Non-authoritative answer: Name: www.vonage.com Address: 216.115.22.200

Tracert results
Target Name: www.zoom-phone.com
IP: 216.115.22.224
Date/Time: 2/15/2006 9:12:23 AM

1 7 ms [73.36.60.1]
2 6 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33]
3 11 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 7 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 8 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 13 ms [12.118.104.49]
7 16 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 13 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137]
9 188 ms att-gw.dfw.allegiance.net [192.205.32.226]
10 156 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110]
11 125 ms bcs1-so-0-0-0.NewYork.savvis.net [204.70.192.102]
12 37 ms aer1-ge-5-3.newyork.savvis.net [204.70.193.34]
13 * [-]

Target Name: www.zoom-phone.com
IP: 216.115.22.224
Date/Time: 2/15/2006 9:13:29 AM

1 6 ms [73.36.60.1]
2 7 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33]
3 6 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 9 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 7 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 15 ms [12.118.104.49]
7 15 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 20 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137]
9 122 ms att-gw.dfw.allegiance.net [192.205.32.226]
10 37 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110]
11 38 ms aer1-ge-4-2.newyork.savvis.net [204.70.193.46]
12 36 ms aer1-ge-5-3.newyork.savvis.net [204.70.193.34]
13 * [-]

Target Name: www.vonage.com
IP: 216.115.22.200
Date/Time: 2/15/2006 9:14:03 AM

1 9 ms [73.36.60.1]
2 8 ms ge-1-40-ur02.flushing.mi.michigan.comcast.net [68.86.120.25]
3 7 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138]
4 9 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86]
5 15 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165]
6 13 ms [12.118.104.49]
7 125 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58]
8 30 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137]
9 31 ms dcr1-so-3-3-0.Chicago.savvis.net [208.175.10.93]
10 30 ms dcr2-so-5-0-0.Chicago.savvis.net [204.70.192.46]
11 53 ms aer1-ge-4-2.newyork.savvis.net [204.70.193.46]
12 36 ms [204.70.151.162]
13 49 ms [204.70.151.162]
14 * [-] destination address unreachable



Able to access www.zoom-phone.com

Previously was not able to hold a five minute conversation until ausbeer fixed my router settings to compensate for the packet loss and discards. Had one lost call on 5-14-2006 was after 47 minutes , call was from flint michigan to OKC the call was not completely dropped just voice on both sides as my phone was still timing the call. Time of call - 12:30pm

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 15, 2006 11:07 am    Post subject: Reply with quote Back to top

National



Scheduled Maintenance - Completed at 2/15/2006 5:41:03 AM EDT

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 12:09:00 PM EDT.)



Scheduled Maintenance - Completed at 2/15/2006 5:41:30 AM EDT

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 12:11:00 PM EDT.)



Scheduled Maintenance - Completed at 2/15/2006 5:42:16 AM EDT

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:06:00 PM EDT.)



Scheduled Maintenance - Completed at 2/15/2006 5:42:38 AM EDT

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:14:00 PM EDT.)



Scheduled Maintenance - Completed at 2/15/2006 5:43:50 AM EDT

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:54:00 PM EDT.)



Scheduled Maintenance

(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 10:52:00 PM EDT.)


Just found this @ http://wwwj.comcast.net/memberservices/modules/wide/networkhealth.jsp?areaCode=708

wonder if this aera code will start having problems with there vonage??

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
Tomolly
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 02, 2006
Posts: 13

PostPosted: Thu Feb 16, 2006 1:29 am    Post subject: Reply with quote Back to top

Just a little perspect (maybe?), I have Mediacom cable internet and am in central Iowa:

************************************
Tracing route to www.vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 16 ms 15 ms 16 ms 10.16.120.1
3 16 ms 15 ms 16 ms 12-215-13-129.client.mchsi.com [12.215.13.129]
4 16 ms 31 ms 31 ms 12-215-4-26.client.mchsi.com [12.215.4.26]
5 15 ms 32 ms 31 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226]
6 16 ms 31 ms 31 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137]
7 62 ms 16 ms 31 ms att-gw.dfw.allegiance.net [192.205.32.226]
8 47 ms 46 ms 32 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110]
9 31 ms 31 ms 47 ms aer1-ge-4-2.newyork.savvis.net [204.70.193.46]
10 31 ms 63 ms 46 ms 204.70.151.162
11 203 ms * 32 ms 204.70.151.162
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

*************************

Tracing route to www.zoom-phone.com [216.115.22.224]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 16 ms 16 ms 15 ms 10.16.120.1
3 <10 ms 32 ms 15 ms 12-215-13-129.client.mchsi.com [12.215.13.129]
4 16 ms 31 ms 16 ms 12-215-4-26.client.mchsi.com [12.215.4.26]
5 31 ms 16 ms 31 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226]
6 15 ms 31 ms 32 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137]
7 16 ms 16 ms 31 ms att-gw.dfw.allegiance.net [192.205.32.226]
8 * 32 ms 47 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110]
9 31 ms 47 ms 47 ms bcs1-so-0-0-0.NewYork.savvis.net [204.70.192.102]
10 32 ms 46 ms 47 ms aer1-ge-5-3.newyork.savvis.net [204.70.193.34]
11 * * 32 ms 204.70.151.162
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

**********

Just a little scary...I don't "notice" any issues with my [vonage] service...always seems to work well. I'm sure I have something screwy going on, however everything is setup DHCP (PC/Vonage -> WRT54G -> Cable Modem -> internet)!? Ran the trace routes at 12:30 am CST (just now).

Ping:

Pinging www.vonage.com [216.115.22.200] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.115.22.200:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\>ping www.zoom-phone.com

Pinging www.zoom-phone.com [216.115.22.224] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.115.22.224:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


****Yahoo ping ******
C:\>ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.118.74] with 32 bytes of data:

Reply from 216.109.118.74: bytes=32 time=63ms TTL=52
Reply from 216.109.118.74: bytes=32 time=47ms TTL=52
Reply from 216.109.118.74: bytes=32 time=47ms TTL=52
Reply from 216.109.118.74: bytes=32 time=79ms TTL=52

Ping statistics for 216.109.118.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 79ms, Average = 59ms


Tracing route to www.yahoo.akadns.net [216.109.118.64]
over a maximum of 30 hops:

1 <10 ms <10 ms 15 ms 192.168.1.1
2 16 ms 16 ms 15 ms 10.16.120.1
3 16 ms 16 ms 15 ms 12-215-13-129.client.mchsi.com [12.215.13.129]
4 16 ms 16 ms 31 ms 12-215-4-26.client.mchsi.com [12.215.4.26]
5 47 ms 47 ms 47 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226]
6 46 ms 47 ms 63 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
7 47 ms 63 ms 47 ms tbr2-cl23.n54ny.ip.att.net [12.122.9.130]
8 46 ms 47 ms 47 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
9 47 ms 47 ms 47 ms gar1-p390.ascva.ip.att.net [12.123.8.53]
10 46 ms 47 ms 47 ms 12.118.44.10
11 47 ms 47 ms 47 ms vlan220-msr2.dcn.yahoo.com [216.115.96.165]
12 47 ms 47 ms 46 ms ge7-1.bas1-m.dcn.yahoo.com [216.109.120.205]
13 47 ms 46 ms 47 ms p1.www.dcn.yahoo.com [216.109.118.64]

hmmmmmm.......................................
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 7:55 am    Post subject: Reply with quote Back to top

Tomolly -

Vonage and zoom-phone are obviously behind a router that does not allow TRACERT information or IGMP packets (PINGs) to traverse the router. This isn't too unusual a practice for a web site.

In this case, the "locked" router is 204.70.151.162, which is on the same class "B" subnet (255.255.0.0) as savvis.net, so I assume it is savvis who is doing the blocking.

And since Savvis is a web hosting company, I suspect that's who manages Vonage's main web site, and zoom-phone's as well.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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rdstoll
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Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Thu Feb 16, 2006 11:05 am    Post subject: Reply with quote Back to top

<<Comcast customers may be experiencing issues with choppy/static audio and accessing www.vonage.com. Our engineers are currently investigating the issue. If you are a Comcast customer experiencing an internet service interruption, please contact your local Comcast service center or call 1-800-COMCAST. We apologize for any inconvenience this may cause.>>


The boys at Comcast are up to something again. I will post my test results when I get home tonight. Thanks to all for staying on top of this issue. I still have raw nerves from when Ameritech/SBC jacked around my DSL provider when that technology just hit the scene.
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Datahazard
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Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Feb 16, 2006 11:33 am    Post subject: Comcast BW problems Reply with quote Back to top

How many people here have a combination of comcast cable, a motorola Surfboard 5100 series cable modem, and one of the silver TI Linksys devices? (WRTP54G or RTP300, NOT RT31P2)

I have a theory...
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TerryM
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Joined: Jul 12, 2005
Posts: 8
Location: Little Rock, AR

PostPosted: Thu Feb 16, 2006 12:19 pm    Post subject: Reply with quote Back to top

I have Comcast 8M down 768K up with an SB5120 and a Linksys RT31P2. I know you specified not RT31P2 but I thought this may help prove your theory as I am having no problems at all with my Vonage service. I have the RT31P2 behind my router with QoS enabled outbound. I do get 8.4M down and 690K up at Myspeed consistently though.

_________________
-------------------------------------
Comcast Cable (8m down / 768k up)
--> Motorola SB5120
--> Juniper Networks 5GT Wireless Router
--> 5 PCs and Vonage RT31P2 with phone and fax lines
--> Vonage user since 4/2/2005
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