Comcast vs. Vonage

Posts: 26 · Posted: Tue Feb 21, 2006 6:44 pm Post subject: comcast vonage michigan

Unfortunately, you are in Ill.

The Attorney General, Mike Cox , is very concerned about the inablility of getting 911 service in mMchigan. It is a public safety issue, not just an issue of poor service. He has issued consumer alerts on the subject.

http://www.michigan.gov/ag/0,1607,7-164-34739_20942-114688--,00.html,

and even asks for complaints about Voip in the consumer alert. "

Quote

File a Complaint

Consumers with a complaint about Voip may contact the Attorney General's Consumer Protection Division at:

Consumer Protection Division

P.O. Box 30213

Lansing, MI 48909

517-373-1140

Toll Free: 877-765-8388

Fax: 517-241-3771

www.michigan.gov/ag (on-line complaint form)

Unquote

He asked for complaints, so I gave him one. If he is sensear in his concern about public safety, then I expect he wil take action if indeed comcast is blocking our Voip lines, which meand blocking our access to 11 n an emergency.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

sensear?

Posts: 26 · Posted: Tue Feb 21, 2006 7:45 pm Post subject: vonage comcast michigan

I hit the wrong button and sent the message before proof-reading or spell check.
try sincere

Sorry

Posts: 409 · Posted: Tue Feb 21, 2006 8:03 pm Post subject: Re: comcast vonage michigan

shidokan wrote:

Unfortunately, you are in Ill.

The Attorney General, Mike Cox , is very concerned about the inablility of getting 911 service in mMchigan. It is a public safety issue, not just an issue of poor service. He has issued consumer alerts on the subject.

http://www.michigan.gov/ag/0,1607,7-164-34739_20942-114688--,00.html,

and even asks for complaints about Voip in the consumer alert. "

Quote

File a Complaint

Consumers with a complaint about Voip may contact the Attorney General's Consumer Protection Division at:

Consumer Protection Division

P.O. Box 30213

Lansing, MI 48909

517-373-1140

Toll Free: 877-765-8388

Fax: 517-241-3771

www.michigan.gov/ag (on-line complaint form)

Unquote

He asked for complaints, so I gave him one. If he is sensear in his concern about public safety, then I expect he wil take action if indeed comcast is blocking our Voip lines, which meand blocking our access to 11 n an emergency.

That first link isn't working......

Posts: 26 · Posted: Tue Feb 21, 2006 8:14 pm Post subject: vonage comcast michigan

funny, I did a cut and paste, but it didn't work on mine either.

I guess you will have to do it the old fashion way.

go to http://www.michigan.gov/ag

Then go to site map

The go to

News & Information

• Publications

• Consumer Alerts

and click on consumer alerts

the link is under both general advice and internet.

Good luck

Posts: 276 · Vonage Forum Master Joined: Feb 09, 2006 Posts: 276

I'm in Du Page County and a Comcast customer with a Motorola SB5100 and an RTP300 and so far, I've had no problems, knock on wood, throw pepper over my shoulder (or whatever that's supposed to be), etc.

Posts: 26 · Posted: Wed Feb 22, 2006 2:15 pm Post subject: comcast in michigan

I'm not at home, so I have not tried my phone. However, I did check my Vonage account, and noticed that the comcast service announcement was no longer on the web site. But now it is back. Does anybody know what happened?

There have been over 2000 views on the thread, obviously a popular problem.

Is this thread monitored by Vonage and can someone from the company tell us what is going on to resolve the problem?

Posts: 1 · New Forum Member Joined: Feb 22, 2006 Posts: 1

Ugh, I've been hit with the problem. I'm in Chicago and no one can understand a word I'm saying. Although I still do hear everyone as clear as day. I called Comcast up 30 minutes ago and their suggestion was to upgrade me to 6MB down (up from 4). They thought that might fix the problem. Well, it didn't. At least, not yet.

I'm not really sure what else to do at this point. They've essentially made my phone useless and my cell phone doesn't work in my old brick building.

Posts: 63 · Posted: Wed Feb 22, 2006 4:05 pm Post subject:

Welcome to the club. Comcast playing very stupid even though it's clear they are having major issues throughout the Midwest.

Posts: 409 · Posted: Wed Feb 22, 2006 4:55 pm Post subject:

The Vonage Service Status states there is a service interruption in the midwest with Comcast Customers.

The Comcast Site states there are no service issues at this time.

I am having issues with disconnections on my phone only. Everything else so far is running smooth. ( Wasn't the case last Comcast Service interruption affected my aera )

My question is this.. How does Vonage know to issue a Comcast Service interruption when Comcast does not acknowledge it. This is getting very confusing and frusterating.