Comcast vs. Vonage

Posts: 6 · New Forum Member Joined: Feb 10, 2006 Posts: 6

BigDaveB wrote:

Wanderlei wrote:

On the Vonage site Service Announcement:

"Comcast customers located in the Midwest area may be experiencing issues with audio quality and difficulty accessing vonage.com.

If you are a Comcast customer located in this area, who is experiencing an internet service interruption or audio issues, please contact your local Comcast service center or call 1-800-COMCAST.
We apologize for any inconvenience this may cause."

Thanks! Next time tell us something we don't know! Twisted Evil

I was just pointing that out to show that Vonage is pretty clearly indicating it is not their problem.

Posts: 44 · Full Forum Member Joined: Feb 21, 2006 Posts: 44

Wanderlei wrote:

I was just pointing that out to show that Vonage is pretty clearly indicating it is not their problem.

Seems like a conclusion to me. What they are clearly saying is call Comcast. What I am clearly saying is that Vonage needs to resolve their issue with Comcast, not me.

Comcast support told me the last time I spoke with them "if you're having problems with Vonage you need to call Vonage". Guess what Vonage is saying.

Let me be perfectly clear: I do not work network support for any of the companies involved and they know a problem exists.

I will be escalating the issue through appropriate channels if the issue does not get resolved soon along with considering other options for reliable service. The saving simply isn't worth it if I cannot use the service.

I will repeat...I am glad to help diagnose the issues if someone will tell me something I don't already know, but my willingness to do that is waning.

Posts: 26 · Posted: Mon Feb 27, 2006 9:02 pm Post subject:

see

http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257175A1.pdf
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-543A1.pdf
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-543A1.pdf

other links in regards to 911 services are at http://www.fcc.gov/voip/

in a nutshell, the fcc has fined cable companies for doing what is rumored comcast is doing, and the fcc in highly concerned about 911 access.

I will be sending my complaint to the fcc. The fcc can not investigate and fine what it does not know is happening.

Posts: 26 · Posted: Tue Feb 28, 2006 5:24 pm Post subject:

BigDaveB wrote:

Wanderlei wrote:

I was just pointing that out to show that Vonage is pretty clearly indicating it is not their problem.

Seems like a conclusion to me. What they are clearly saying is call Comcast. What I am clearly saying is that Vonage needs to resolve their issue with Comcast, not me.

Comcast support told me the last time I spoke with them "if you're having problems with Vonage you need to call Vonage". Guess what Vonage is saying.

Let me be perfectly clear: I do not work network support for any of the companies involved and they know a problem exists.

I will be escalating the issue through appropriate channels if the issue does not get resolved soon along with considering other options for reliable service. The saving simply isn't worth it if I cannot use the service.

I will repeat...I am glad to help diagnose the issues if someone will tell me something I don't already know, but my willingness to do that is waning.

I have had the same experiences with Vonage and Comcast, and have a similar outlook. There's nothing like being in the middle of a pissing match between service providers. Vonage will look at my line and say "call Comcast."Sorry guys, I need a telephone that works. Comcast isn't going to do squat about a Vonage voice quality issue. Vonage is selling me the telephone service, not Comcast.

Posts: 81 · Vonage Forum Senior Joined: Feb 27, 2006 Posts: 81

and having trouble with Comcast, file a complaint with the Chicago Cable Commission. Here's a link to the Form

( Sorry it's so long!)

Posts: 21 · Posted: Tue Feb 28, 2006 9:42 pm Post subject:

shidokan wrote:

see

http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257175A1.pdf
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-543A1.pdf
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-543A1.pdf

other links in regards to 911 services are at http://www.fcc.gov/voip/

in a nutshell, the fcc has fined cable companies for doing what is rumored comcast is doing, and the fcc in highly concerned about 911 access.

I will be sending my complaint to the fcc. The fcc can not investigate and fine what it does not know is happening.

Does the FCC have a similar complaint process to the Michigan AG's office? If so, can you please direct me to the link. Thank you.

Posts: 1715 · Posted: Tue Feb 28, 2006 10:54 pm Post subject:

To make things more interesting.... I'm seeing 5-20% packet loss to Vonage on my Verizon DSL connection. YET, when I connect to my Asterisk system on a Comcast Business connection, I see 0%... something's up.

Posts: 27 · Vonage Forum Junior Joined: Feb 16, 2006 Posts: 27

Guys all Vonage is trying to do is show Comcast that their customers will be angry for Comcast doing this, and try to have you flood Comcast with calls. This is not going to be solved anytime soon, Comcast wants money from Vonage and Vonage will not give it up. On a Vonage stand point, well, so what if the midwest customers get burned, they have the rest of the world to attend to. You can make all the complaints you want Vonage has been told to work it out in the Marketplace, and to which they refuse to pay to piggyback. It is Vonage that is at 100% fault. If they were to pay up or reach an agreement with Comcast I am sure within minutes the situation would be resolved. Unfortunately a couple of Hundred thousand customers VS all thier other customers are not going to make Vonage budge. If they did, well then the whole enchilada crumbles. Everyone will want a piece of action from Vonage then. So they are certainly not going to cave in and have to raise prices for everyone over a couple of hundred thousand Customers. Oh well, small set back for them but hardley when considering how open to the market they are. Don't you think they know how many people have been effected? I was recieving 60 % calls when working there for this issue. Don't you think they have contacted Comcast by now? It's obvious Comcast has told them where to go, if it were any other way instead of telling you to call Comcast they would say they are working with Comcast in resolving the issue. They are not resolving the issue and are trying to use you guys as their weapon to make Comcast cave in. It is clear as day folks. Please read the article I had posted a few posts back. Vonage is aware of the issue and considers it small and have been told to work it out in the market place. I am sure a class action suit against Vonage would put their ass in gear though, because it is Vonage who could clearly end all of this if they really wanted to. They need to be honest with their customers though, I mean this is your Telephones they are messing with. All that is needed is enough customers to realize Vonag is at fault and get on Vonage not Comcast. Comcast is much bigger than Vonage and has the ball in thier court. Vonage is the one who is Vulnerable. People you should be demanding credits service is not being provided. Eventually their has to come a time when all Voip is going to be regulated in some way and copetitive pricing will be very close in gap size. The time is coming. Voip is the future but how it will be run will depend upon who owns the lines on which they run.

Posts: 27 · Vonage Forum Junior Joined: Feb 16, 2006 Posts: 27

VonageTPA wrote:

Movado wrote:

Most definitely. Google is also a target. I think that large bandwith hogs ( and competitors) will in the future have to fork up the dough or run their own lines

Voip is hardly a "bandwidth hog." Peer-to-Peer/filesharing apps absolutely chew up all bandwidth allocated to them. Someone running Kazaa/Emule/etc is pushing 100KB/second, Voip pushes 9KB..

As i said bandwith hogs ( and competitors)

Vonage = competitor by offering a service that is already offered

Posts: 199 · Vonage Forum Master Joined: Mar 26, 2005 Posts: 199

What areas around the country is this happening? I'm in Denver and my girlfriend and I have terrible phone quality lately. It happens especially if we're checking email or browsing the web. This was never a problem before. We both have different adapters. Seeing some strange things with CID also.