I haven't had any trouble with Vonage over Comcast yet, but it's been 2 weeks since I've been on a Comcast IP... will have my Vonage box attached to 4 different Comcast IPs next week, so we'll see if something's up.
_________________ ISP: Varies depending where I'm at. Vonage: Linksys RTP300 Router: IPCop 1.4.10 Phones: various Total calls since Jul 24, 2005: 4,794 calls Total Minutes since Jul 24, 2005: 25,552 minutes
maryjane Vonage Forum Evangelist
Joined: Dec 22, 2005 Posts: 409
Location: Michigan
1 9 ms [73.36.60.1] 2 7 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33] 3 8 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138] 4 10 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86] 5 7 ms pos-6-3-ar01.pontiac.mi.michigan.comcast.net [68.87.191.173] 6 16 ms [12.118.104.49] 7 38 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58] 8 42 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1] 9 36 ms tbr2-cl23.n54ny.ip.att.net [12.122.9.130] 10 36 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54] 11 35 ms [12.122.81.249] 12 * [] 13 40 ms vlan240-msr1.re1.yahoo.com [216.115.96.169] 14 148 ms t-3-1.bas2.re2.yahoo.com [206.190.33.95] 15 37 ms p17.www.re2.yahoo.com [68.142.226.48]
1 8 ms [73.36.60.1] 2 8 ms ge-1-42-ur02.flushing.mi.michigan.comcast.net [68.86.120.33] 3 17 ms te-9-3-ur03.flint.mi.michigan.comcast.net [68.87.190.138] 4 8 ms te-7-3-ar02.pontiac.mi.michigan.comcast.net [68.87.190.86] 5 9 ms pos-6-1-ar01.pontiac.mi.michigan.comcast.net [68.87.191.165] 6 14 ms [12.118.104.49] 7 16 ms tbr1-p011801.cgcil.ip.att.net [12.123.6.58] 8 15 ms ggr2-p300.cgcil.ip.att.net [12.123.6.33] 9 17 ms att-gw.chi.gblx.net [192.205.32.126] 10 136 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC [64.210.19.18]
[quote="ColdGin"]We are trying to get more info on this Comcast thing. If you are in the midwest, having problems with your Vonage service, and want to help us gather info, reply with the following:
NS Lookup results: DNS server handling your query: ns.kloth.net DNS server's address: 85.10.194.170#53 Non-authoritative answer: Name: www.vonage.com Address: 216.115.22.200
Previously was not able to hold a five minute conversation until ausbeer fixed my router settings to compensate for the packet loss and discards. Had one lost call on 5-14-2006 was after 47 minutes , call was from flint michigan to OKC the call was not completely dropped just voice on both sides as my phone was still timing the call. Time of call - 12:30pm
Scheduled Maintenance - Completed at 2/15/2006 5:41:03 AM EDT
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 12:09:00 PM EDT.)
Scheduled Maintenance - Completed at 2/15/2006 5:41:30 AM EDT
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 12:11:00 PM EDT.)
Scheduled Maintenance - Completed at 2/15/2006 5:42:16 AM EDT
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:06:00 PM EDT.)
Scheduled Maintenance - Completed at 2/15/2006 5:42:38 AM EDT
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:14:00 PM EDT.)
Scheduled Maintenance - Completed at 2/15/2006 5:43:50 AM EDT
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 1:54:00 PM EDT.)
Scheduled Maintenance
(Comcast Engineers will be performing network maintenance in your area. This may temporarily affect your Internet connection. We apologize for any inconvenience this may cause. This outage was logged at : 2/14/2006 10:52:00 PM EDT.)
Just a little perspect (maybe?), I have Mediacom cable internet and am in central Iowa:
************************************ Tracing route to www.vonage.com [216.115.22.200] over a maximum of 30 hops:
1 <10 ms <10 ms <10 ms 192.168.1.1 2 16 ms 15 ms 16 ms 10.16.120.1 3 16 ms 15 ms 16 ms 12-215-13-129.client.mchsi.com [12.215.13.129] 4 16 ms 31 ms 31 ms 12-215-4-26.client.mchsi.com [12.215.4.26] 5 15 ms 32 ms 31 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226] 6 16 ms 31 ms 31 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137] 7 62 ms 16 ms 31 ms att-gw.dfw.allegiance.net [192.205.32.226] 8 47 ms 46 ms 32 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110] 9 31 ms 31 ms 47 ms aer1-ge-4-2.newyork.savvis.net [204.70.193.46] 10 31 ms 63 ms 46 ms 204.70.151.162 11 203 ms * 32 ms 204.70.151.162 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
*************************
Tracing route to www.zoom-phone.com [216.115.22.224] over a maximum of 30 hops:
1 <10 ms <10 ms <10 ms 192.168.1.1 2 16 ms 16 ms 15 ms 10.16.120.1 3 <10 ms 32 ms 15 ms 12-215-13-129.client.mchsi.com [12.215.13.129] 4 16 ms 31 ms 16 ms 12-215-4-26.client.mchsi.com [12.215.4.26] 5 31 ms 16 ms 31 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226] 6 15 ms 31 ms 32 ms gbr2-p22.cgcil.ip.att.net [12.123.5.137] 7 16 ms 16 ms 31 ms att-gw.dfw.allegiance.net [192.205.32.226] 8 * 32 ms 47 ms bcs2-so-5-2-0.NewYork.savvis.net [204.70.192.110] 9 31 ms 47 ms 47 ms bcs1-so-0-0-0.NewYork.savvis.net [204.70.192.102] 10 32 ms 46 ms 47 ms aer1-ge-5-3.newyork.savvis.net [204.70.193.34] 11 * * 32 ms 204.70.151.162 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
**********
Just a little scary...I don't "notice" any issues with my [vonage] service...always seems to work well. I'm sure I have something screwy going on, however everything is setup DHCP (PC/Vonage -> WRT54G -> Cable Modem -> internet)!? Ran the trace routes at 12:30 am CST (just now).
Ping:
Pinging www.vonage.com [216.115.22.200] with 32 bytes of data:
Ping statistics for 216.115.22.200: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
Ping statistics for 216.115.22.224: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
Reply from 216.109.118.74: bytes=32 time=63ms TTL=52 Reply from 216.109.118.74: bytes=32 time=47ms TTL=52 Reply from 216.109.118.74: bytes=32 time=47ms TTL=52 Reply from 216.109.118.74: bytes=32 time=79ms TTL=52
Ping statistics for 216.109.118.74: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 47ms, Maximum = 79ms, Average = 59ms
Tracing route to www.yahoo.akadns.net [216.109.118.64] over a maximum of 30 hops:
1 <10 ms <10 ms 15 ms 192.168.1.1 2 16 ms 16 ms 15 ms 10.16.120.1 3 16 ms 16 ms 15 ms 12-215-13-129.client.mchsi.com [12.215.13.129] 4 16 ms 16 ms 31 ms 12-215-4-26.client.mchsi.com [12.215.4.26] 5 47 ms 47 ms 47 ms tbr1-p011901.cgcil.ip.att.net [12.123.4.226] 6 46 ms 47 ms 63 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1] 7 47 ms 63 ms 47 ms tbr2-cl23.n54ny.ip.att.net [12.122.9.130] 8 46 ms 47 ms 47 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54] 9 47 ms 47 ms 47 ms gar1-p390.ascva.ip.att.net [12.123.8.53] 10 46 ms 47 ms 47 ms 12.118.44.10 11 47 ms 47 ms 47 ms vlan220-msr2.dcn.yahoo.com [216.115.96.165] 12 47 ms 47 ms 46 ms ge7-1.bas1-m.dcn.yahoo.com [216.109.120.205] 13 47 ms 46 ms 47 ms p1.www.dcn.yahoo.com [216.109.118.64]
hmmmmmm.......................................
NateHoy Vonage Forum MVM
Joined: Nov 01, 2005 Posts: 2257
Location: New England
Vonage and zoom-phone are obviously behind a router that does not allow TRACERT information or IGMP packets (PINGs) to traverse the router. This isn't too unusual a practice for a web site.
In this case, the "locked" router is 204.70.151.162, which is on the same class "B" subnet (255.255.0.0) as savvis.net, so I assume it is savvis who is doing the blocking.
And since Savvis is a web hosting company, I suspect that's who manages Vonage's main web site, and zoom-phone's as well.
_________________ Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04) My Vonage Self-Help Guides: http://vonage.nmhoy.net
rdstoll Full Forum Member
Joined: Dec 29, 2005 Posts: 63
Location: Des Plaines, IL
<<Comcast customers may be experiencing issues with choppy/static audio and accessing www.vonage.com. Our engineers are currently investigating the issue. If you are a Comcast customer experiencing an internet service interruption, please contact your local Comcast service center or call 1-800-COMCAST. We apologize for any inconvenience this may cause.>>
The boys at Comcast are up to something again. I will post my test results when I get home tonight. Thanks to all for staying on top of this issue. I still have raw nerves from when Ameritech/SBC jacked around my DSL provider when that technology just hit the scene.
How many people here have a combination of comcast cable, a motorola Surfboard 5100 series cable modem, and one of the silver TI Linksys devices? (WRTP54G or RTP300, NOT RT31P2)
I have a theory...
TerryM New Forum Member
Joined: Jul 12, 2005 Posts: 8
Location: Little Rock, AR
I have Comcast 8M down 768K up with an SB5120 and a Linksys RT31P2. I know you specified not RT31P2 but I thought this may help prove your theory as I am having no problems at all with my Vonage service. I have the RT31P2 behind my router with QoS enabled outbound. I do get 8.4M down and 690K up at Myspeed consistently though.
_________________ ------------------------------------- Comcast Cable (8m down / 768k up) --> Motorola SB5120 --> Juniper Networks 5GT Wireless Router --> 5 PCs and Vonage RT31P2 with phone and fax lines --> Vonage user since 4/2/2005
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