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GusMan
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 22, 2005
Posts: 23

PostPosted: Tue Feb 14, 2006 10:41 am    Post subject: Reply with quote Back to top

I have been having similar problems here in the NW Indiana area.
The interesting thing is that it was mainly impacting me calling toll free numbers. When people called me, it worked well. But it made my daily conference calls a nightmare. (I am a small business subscriber.)
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etavadia
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 2

PostPosted: Wed Feb 15, 2006 12:38 pm    Post subject: Reply with quote Back to top

I live in W. Bloomfield, MI and we're having the same issues. Calls coming in are okay but calling out is a nightmare. We've stopped using our phone since Friday and went to our cells until this gets resolved.

I called Vonage and they said to go to Comcast. Called Comcast and they were rude and provided no help whatsoever.

I also have a hard time accessing their website. Some form of legal action needs to be take here. What a rip off by Comcast and/or Vonage if this some type of fued between them. We ultimatly are the ones suffering!!!

ET
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chiefwes
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 14, 2006
Posts: 10

PostPosted: Wed Feb 15, 2006 12:42 pm    Post subject: Reply with quote Back to top

I visited with my client today and the issue seems to be resolved.

I spoke to Vonage yesterday morning at length and they indicated that:

1) the were aware of the issue
2) a resolution was in place

I pressed the tech for more specifics, but he told me that was all he could tell me.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 15, 2006 1:26 pm    Post subject: Reply with quote Back to top

my tests are also getting closer to normal now. Im being cautious with my results to make sure my issues are not on a come and go basis.

I never had Comcast come out and check anything at my home,
I wanted to see if they could fix my issues over tech support via the phone.

If I had them come out and they found nothing wrong with their equiptment I would have been charged $$$ ..........and I knew this isp issue started right after there Service issue.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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flynride
New Forum Member
New Forum Member


Joined: Feb 13, 2006
Posts: 4

PostPosted: Wed Feb 15, 2006 3:07 pm    Post subject: Reply with quote Back to top

My phone service over Comcast in the Chicago NW suburbs seems to be back to normal this morning. Hope it stays that way.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Feb 16, 2006 8:27 am    Post subject: Reply with quote Back to top

Very Happy my newest test scores! Seems this issue has been resolved.

To Boston

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 26 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 235 ms


From Boston

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 117 ms
Call Setup Time 124 ms
Media Delay 152 ms


Dancing Dancing

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Feb 16, 2006 8:37 am    Post subject: Reply with quote Back to top

maryjane -
Eek Very Happy Eek Very Happy Eek Very Happy Eek Very Happy

What a difference! Those are some pretty numbers. I can't imagine them getting much better.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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djcman
Full Forum Member
Full Forum Member


Joined: Feb 17, 2005
Posts: 47
Location: Detroit Rock City

PostPosted: Thu Feb 16, 2006 8:27 pm    Post subject: Crappy Quality In Michigan Reply with quote Back to top

Good Evening,

Been a Vonage subscriber in Macomb MI for over a year with little or no problems. For the last week or two we have been barley able to use our phones. We have been having multiple problems with quality....dropped calls, one way audio, choppy audio, horrible delay (especially calls within 10 miles of our home), garbled audio, etc.... I am thinking about calling Vonage customer service to get a firmware upgrade on my PAP2 device. It is kida funny that we have been getting mail asking us to subscribe to comcasts *new* digital voice service!?

Well, there is no way I'm going back to SBC and just might give up on Vonage and go with just cell phones(since that is what we have been doing for the last couple of weeks). I don't want to have to play games and wonder about conspiracy theories in order to get good phone service.
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dondrake
New Forum Member
New Forum Member


Joined: Feb 16, 2006
Posts: 1
Location: Chicago NW Suburbs

PostPosted: Thu Feb 16, 2006 10:09 pm    Post subject: Reply with quote Back to top

I'm having a lot of garbled audio here in NW suburbs of Chicago for the last week or so.

Comcast says no problem, Vonage says talk to comcast.

I've been doing ping and traceroute to Vonage servers and noticed the routes to Philly and NY Vonage servers go from Comcast (ATT) through Level 3, and then to Vonage.

The Level 3 network in Philly adds a lot of latency based on the traceroute's I've seen. Sometimes it would go over 120ms on average ping times.


It's really random which server will host the call, but my tests have shown that Comcast is not at fault.

Here's an example just now:
traceroute to 69.59.252.30 (69.59.252.30), 30 hops max, 38 byte packets
1 10.0.0.1 (10.0.0.1) 0.723 ms 0.819 ms 0.658 ms
2 * * *
3 68.86.117.237 (68.86.117.237) 9.964 ms 9.224 ms 9.005 ms
4 68.87.230.45 (68.87.230.45) 10.410 ms 10.843 ms 9.329 ms
5 68.87.231.89 (68.87.231.89) 9.896 ms 11.256 ms 10.704 ms
6 68.87.230.250 (68.87.230.250) 10.987 ms 9.314 ms 9.312 ms
7 12.125.194.9 (12.125.194.9) 10.003 ms 10.000 ms 9.766 ms
8 tbr2-p012001.cgcil.ip.att.net (12.123.4.230) 15.127 ms 13.072 ms 13.243 ms
MPLS Label=32467 CoS=3 TTL=1 S=0
9 gbr7-ge20.cgcil.ip.att.net (12.123.6.25) 10.123 ms 10.275 ms 12.372 ms 10 so-8-1.car4.Chicago1.Level3.net (209.0.227.77) 65.122 ms 207.004 ms 211.451 ms
11 ae-1-55.bbr1.Chicago1.Level3.net (4.68.101.129) 23.521 ms ae-1-51.bbr1.Chicago1.Level3.net (4.68.101.1) 26.482 ms ae-1-53.bbr1.Chicago1.Level3.net (4.68.101.65) 21.712 ms
12 so-1-0-0.mp2.Philadelphia1.Level3.net (209.247.8.65) 66.078 ms so-3-0-0.mp1.Philadelphia1.Level3.net (64.159.0.141) 67.506 ms so-1-0-0.mp2.Philadelphia1.Level3.net (209.247.8.65) 68.035 ms
13 ge-11-0.hsa2.Philadelphia1.Level3.net (64.159.0.150) 68.225 ms 68.109 ms ge-11-1.hsa2.Philadelphia1.Level3.net (64.159.0.158) 69.380 ms
14 VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net (4.78.147.110) 71.293 ms 69.629 ms 69.728 ms
15 * * *
16 69.59.252.30 (69.59.252.30) 70.023 ms 70.428 ms 75.642 ms


Notice where the traceroute times bump over 60ms? Not on comcasts network...

Anyone else seeing this?

-Don
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djcman
Full Forum Member
Full Forum Member


Joined: Feb 17, 2005
Posts: 47
Location: Detroit Rock City

PostPosted: Fri Feb 17, 2006 8:48 pm    Post subject: Quality Update Reply with quote Back to top

Just a quick update,

Called Vonage last night and did have the firmware in my PAP2 device updated to most current revision. Customer Rep also said that he made some configuration changes (such as how the PAP2 handles data packets). Waited about 5 minutes and Customer Rep called me to make sure that everything was working.

My wife made and received numerous calls today to test out. All calls were crystal clear! Especially pleased with the improved quality on the local calls. I called home from both work and cell phone today wihout any problems. Hopefully this improved quality continues!
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