Here is the problem. I signed up for Vonage in November, and have had minimal issues. Told my parents about it, and they wanted to get it to save on the long distance bills. Anyway, initally it went ok, they ordered it, got the device, plugged it in, it worked. But we noticed that the voice was a tad choppy more often than not.
The worst quality calls were Vonage to Vonage calls, They sounded garbled or parts of words missing.
Called tech support, they first suggested upgrading the modem, (granted it was 6 years old, no problem). Problem still there. They then tried playing with the firmware. No luck. They changed the packet size, and it was better for a while.
Then it got bad again. Got another tech, he did something that made it very bad. (He heard the issues) and offered to send them a new device. No problem. oops. Later that afternoon (Feb 9th), the phone stopped working. They disabled the device, and as of today, (Feb 13) the new one has not shipped out yet. And to make it worse, today Verizon is doing the porting of the phone number.
We have the Network availability number forwarded to the cell phone, but as of now, If I call their old number I get a busy signal or a "Your call cannot be completed as dialed"
So....No old phone, no new phone, Called customer care and they cant do anything until the new router arrives (um, duh, if they turned it off they can turn it back on and wait for the next one to come). Idiots.
Anyone else have this issue? My experience went fine, but for them it's been a real pain.
call cs, ask to talk to tier 2, explain what happened and ask them to reactivate the MAC. It is not instant but if the new device hasn't shipped then it certainly should be faster then that.
Also, while your at it you may want to run www.testyourvoip.com and post the results. That way if the new router doesn't solve the issue, you will be ready...
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