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clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16

hasan Posted:
...
In The Forum:
Vonage Canada
Topic:
BD||INDIA||PK DIRECT ROUTE PROVIDE
On Mar 26, 2015 at 08:17:23

RajeshCO27 Posted:
Hey, I have
built a PBX by
using the Ozeki
SDK and and want
to connect it to
my
...

In The Forum:
Vonage
Topic:
SIP trunking issue: authentication problem (CUCM & own P
On Mar 26, 2015 at 07:30:31

OPT Posted:
...
In The Forum:
Vonage
Topic:
Optima Saver Bandwidth Optimizer Service
On Mar 11, 2015 at 06:50:50

sunnyshazy Posted:
thansk for this
post . . .. . . .
_______
____ sunny
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Mar 10, 2015 at 06:46:45

miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

In The Forum:
Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40


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jml1124
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 13, 2006
Posts: 15

PostPosted: Mon Feb 13, 2006 3:16 pm    Post subject: Angry with customer service Reply with quote Back to top

Here is the problem. I signed up for Vonage in November, and have had minimal issues. Told my parents about it, and they wanted to get it to save on the long distance bills. Anyway, initally it went ok, they ordered it, got the device, plugged it in, it worked. But we noticed that the voice was a tad choppy more often than not.

The worst quality calls were Vonage to Vonage calls, They sounded garbled or parts of words missing.

Called tech support, they first suggested upgrading the modem, (granted it was 6 years old, no problem). Problem still there. They then tried playing with the firmware. No luck. They changed the packet size, and it was better for a while.

Then it got bad again. Got another tech, he did something that made it very bad. (He heard the issues) and offered to send them a new device. No problem. oops. Later that afternoon (Feb 9th), the phone stopped working. They disabled the device, and as of today, (Feb 13) the new one has not shipped out yet. And to make it worse, today Verizon is doing the porting of the phone number.

We have the Network availability number forwarded to the cell phone, but as of now, If I call their old number I get a busy signal or a "Your call cannot be completed as dialed"

So....No old phone, no new phone, Called customer care and they cant do anything until the new router arrives (um, duh, if they turned it off they can turn it back on and wait for the next one to come). Idiots.

Anyone else have this issue?
My experience went fine, but for them it's been a real pain.
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Feb 13, 2006 3:36 pm    Post subject: Reply with quote Back to top

call cs, ask to talk to tier 2, explain what happened and ask them to reactivate the MAC. It is not instant but if the new device hasn't shipped then it certainly should be faster then that.

Also, while your at it you may want to run www.testyourvoip.com and post the results. That way if the new router doesn't solve the issue, you will be ready...
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