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Laleurdkt Posted:
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86;
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Howardken Posted:
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So happy when a
new member
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hello every body
On Nov 01, 2014 at 01:54:01

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previamente fue
demasiado
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Topic:
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On Nov 01, 2014 at 01:21:55

jamsessd Posted:
. 'Questo è
che cosa
esattamente era
E' già stato
quasi tutto .
semplice
...

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Topic:
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On Oct 31, 2014 at 07:11:31

Rodneyhaw Posted:
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On Oct 30, 2014 at 09:00:58

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
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Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
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Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
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Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
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Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
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Topic:
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On Sep 06, 2014 at 13:27:05


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jml1124
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Joined: Feb 13, 2006
Posts: 15

PostPosted: Mon Feb 13, 2006 3:16 pm    Post subject: Angry with customer service Reply with quote Back to top

Here is the problem. I signed up for Vonage in November, and have had minimal issues. Told my parents about it, and they wanted to get it to save on the long distance bills. Anyway, initally it went ok, they ordered it, got the device, plugged it in, it worked. But we noticed that the voice was a tad choppy more often than not.

The worst quality calls were Vonage to Vonage calls, They sounded garbled or parts of words missing.

Called tech support, they first suggested upgrading the modem, (granted it was 6 years old, no problem). Problem still there. They then tried playing with the firmware. No luck. They changed the packet size, and it was better for a while.

Then it got bad again. Got another tech, he did something that made it very bad. (He heard the issues) and offered to send them a new device. No problem. oops. Later that afternoon (Feb 9th), the phone stopped working. They disabled the device, and as of today, (Feb 13) the new one has not shipped out yet. And to make it worse, today Verizon is doing the porting of the phone number.

We have the Network availability number forwarded to the cell phone, but as of now, If I call their old number I get a busy signal or a "Your call cannot be completed as dialed"

So....No old phone, no new phone, Called customer care and they cant do anything until the new router arrives (um, duh, if they turned it off they can turn it back on and wait for the next one to come). Idiots.

Anyone else have this issue?
My experience went fine, but for them it's been a real pain.
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ausbeer
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Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Feb 13, 2006 3:36 pm    Post subject: Reply with quote Back to top

call cs, ask to talk to tier 2, explain what happened and ask them to reactivate the MAC. It is not instant but if the new device hasn't shipped then it certainly should be faster then that.

Also, while your at it you may want to run www.testyourvoip.com and post the results. That way if the new router doesn't solve the issue, you will be ready...
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