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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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jml1124
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 13, 2006
Posts: 15

PostPosted: Mon Feb 13, 2006 3:16 pm    Post subject: Angry with customer service Reply with quote Back to top

Here is the problem. I signed up for Vonage in November, and have had minimal issues. Told my parents about it, and they wanted to get it to save on the long distance bills. Anyway, initally it went ok, they ordered it, got the device, plugged it in, it worked. But we noticed that the voice was a tad choppy more often than not.

The worst quality calls were Vonage to Vonage calls, They sounded garbled or parts of words missing.

Called tech support, they first suggested upgrading the modem, (granted it was 6 years old, no problem). Problem still there. They then tried playing with the firmware. No luck. They changed the packet size, and it was better for a while.

Then it got bad again. Got another tech, he did something that made it very bad. (He heard the issues) and offered to send them a new device. No problem. oops. Later that afternoon (Feb 9th), the phone stopped working. They disabled the device, and as of today, (Feb 13) the new one has not shipped out yet. And to make it worse, today Verizon is doing the porting of the phone number.

We have the Network availability number forwarded to the cell phone, but as of now, If I call their old number I get a busy signal or a "Your call cannot be completed as dialed"

So....No old phone, no new phone, Called customer care and they cant do anything until the new router arrives (um, duh, if they turned it off they can turn it back on and wait for the next one to come). Idiots.

Anyone else have this issue?
My experience went fine, but for them it's been a real pain.
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Feb 13, 2006 3:36 pm    Post subject: Reply with quote Back to top

call cs, ask to talk to tier 2, explain what happened and ask them to reactivate the MAC. It is not instant but if the new device hasn't shipped then it certainly should be faster then that.

Also, while your at it you may want to run www.testyourvoip.com and post the results. That way if the new router doesn't solve the issue, you will be ready...
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