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On Feb 09, 2012 at 17:25:55

Ikeman Posted:
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On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
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On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
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Topic:
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On Feb 02, 2012 at 00:13:30

Stevebo Posted:
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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sksguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 08, 2006
Posts: 15

PostPosted: Mon Feb 13, 2006 2:09 pm    Post subject: How long does the switch usually take? Reply with quote Back to top

Ive been waiting for a long time for the my telus line to be switched over..... Wondering how long it takes...../????
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miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Mon Feb 13, 2006 4:07 pm    Post subject: Reply with quote Back to top

Normally, it takes 20 business days. Have you checked your dashboard for the status of your transfer?
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sksguy
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Vonage Forum Associate


Joined: Feb 08, 2006
Posts: 15

PostPosted: Mon Feb 13, 2006 10:08 pm    Post subject: I was told 10 days Reply with quote Back to top

They told me 10 days... so Ill just be quiet for 10 more days at least...lol

Thanks for the info.
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HDLD
New Forum Member
New Forum Member


Joined: Feb 04, 2006
Posts: 4

PostPosted: Sat Feb 18, 2006 2:47 pm    Post subject: Reply with quote Back to top

Mine took 10 business days (from Bell to Vonage). They had actually predicted this coming Monday but it was complete yesterday.

You will get e-mail(s) from Vonage notifying you when it's moved.
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Krystina
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New Forum Member


Joined: Feb 25, 2006
Posts: 1

PostPosted: Sat Feb 25, 2006 6:47 pm    Post subject: No Scheduled End to Having My Number Ported Reply with quote Back to top

My request to have my number ported was on January 5th. I have called Telus and Vonage on numerous occasions to see what the problem was to no avail. At first I really thought that Telus was the problem. Now I have found out that it is on Vonage's end that no number portability has been requested. Told me not to worry should be Friday Feb 22 will not mean longer wait but guess what still is not done. Vonage is saying it is their 3rd party representation but this could have been rectified long long ago if they had provided me with the PON number that I had requested. Really frustrated that on Friday when I got home there was no one at the LPN department to assist me and tell me further why this transfer had not happened. Maybe I made the wrong choice in choosing Vonage? Wait until next week and see how they plan on rectifying and let you know. Sad
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baudfather
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 05, 2006
Posts: 17
Location: Burnaby, BC

PostPosted: Sat Feb 25, 2006 7:14 pm    Post subject: Reply with quote Back to top

I put in a request to transfer on Feb 16, got an email on Feb 23 saying the transfer is expected to be complete on Feb 28. (Roughly 10 business days). Will post back when transfer's complete. So far everything's been smooth sailing.
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sksguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 08, 2006
Posts: 15

PostPosted: Sun Feb 26, 2006 3:05 pm    Post subject: Feb 4th Reply with quote Back to top

I put in Feb 4th and it still isnt done.... Im getting discouraged and Im thinking of cancelling. This is 22 days later, still pending.
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baudfather
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 05, 2006
Posts: 17
Location: Burnaby, BC

PostPosted: Sun Feb 26, 2006 4:19 pm    Post subject: Reply with quote Back to top

Have you received an email regarding the status, or what is the latest status shown in your "dashboard" when you log into your account? Where are you located? I'm wondering if location may be a factor; I'm in greater Vancouver.
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sksguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 08, 2006
Posts: 15

PostPosted: Sun Feb 26, 2006 5:31 pm    Post subject: Located In PG Reply with quote Back to top

Im located in Prince george. Dont know why it would affect the transfer time, but who knows....
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baudfather
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 05, 2006
Posts: 17
Location: Burnaby, BC

PostPosted: Tue Feb 28, 2006 9:38 pm    Post subject: Reply with quote Back to top

Well, it's Feb. 28th, and the transfer's complete! No interruptions, no delays, no problems. Perhaps being outside a major call centre adds to the delay (total speculation)? Did you fill out the online LOA?
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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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