How long does the switch usually take?

Posts: 15 · Vonage Forum Associate Joined: Feb 08, 2006 Posts: 15

Ive been waiting for a long time for the my telus line to be switched over..... Wondering how long it takes...../????

Posts: 188 · Posted: Mon Feb 13, 2006 4:07 pm Post subject:

Normally, it takes 20 business days. Have you checked your dashboard for the status of your transfer?

Posts: 15 · Vonage Forum Associate Joined: Feb 08, 2006 Posts: 15

They told me 10 days... so Ill just be quiet for 10 more days at least...lol

Thanks for the info.

Posts: 4 · New Forum Member Joined: Feb 04, 2006 Posts: 4

Mine took 10 business days (from Bell to Vonage). They had actually predicted this coming Monday but it was complete yesterday.

You will get e-mail(s) from Vonage notifying you when it's moved.

Posts: 1 · New Forum Member Joined: Feb 25, 2006 Posts: 1

My request to have my number ported was on January 5th. I have called Telus and Vonage on numerous occasions to see what the problem was to no avail. At first I really thought that Telus was the problem. Now I have found out that it is on Vonage's end that no number portability has been requested. Told me not to worry should be Friday Feb 22 will not mean longer wait but guess what still is not done. Vonage is saying it is their 3rd party representation but this could have been rectified long long ago if they had provided me with the PON number that I had requested. Really frustrated that on Friday when I got home there was no one at the LPN department to assist me and tell me further why this transfer had not happened. Maybe I made the wrong choice in choosing Vonage? Wait until next week and see how they plan on rectifying and let you know. Sad

Posts: 17 · Posted: Sat Feb 25, 2006 7:14 pm Post subject:

I put in a request to transfer on Feb 16, got an email on Feb 23 saying the transfer is expected to be complete on Feb 28. (Roughly 10 business days). Will post back when transfer's complete. So far everything's been smooth sailing.

Posts: 15 · Vonage Forum Associate Joined: Feb 08, 2006 Posts: 15

I put in Feb 4th and it still isnt done.... Im getting discouraged and Im thinking of cancelling. This is 22 days later, still pending.

Posts: 17 · Posted: Sun Feb 26, 2006 4:19 pm Post subject:

Have you received an email regarding the status, or what is the latest status shown in your "dashboard" when you log into your account? Where are you located? I'm wondering if location may be a factor; I'm in greater Vancouver.

Posts: 15 · Vonage Forum Associate Joined: Feb 08, 2006 Posts: 15

Im located in Prince george. Dont know why it would affect the transfer time, but who knows....

Posts: 17 · Posted: Tue Feb 28, 2006 9:38 pm Post subject:

Well, it's Feb. 28th, and the transfer's complete! No interruptions, no delays, no problems. Perhaps being outside a major call centre adds to the delay (total speculation)? Did you fill out the online LOA?