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Badger
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Joined: Feb 11, 2006
Posts: 2

PostPosted: Sun Feb 12, 2006 12:04 am    Post subject: Cannot dial a local number from laptop through Vonage Reply with quote Back to top

For work I have to use a laptop to dial in (yes, dial) to a number to transfer data. In the pre-Vonage days I just unplugged the phone line from the phone and into the laptop's 56k modem, dialed in, transfered, everything was fine. Now, however, with Vonage, I cannot do that. The modem just keeps going with it's old school modem sounds and then gives up and never connects.

Tonight we upgraded from 384/128 to 3000/256. I can tell a huge difference in internet and download speeds, but haven't tested call quality yet. [bold] I still cannot dial in from the laptop to that local number though to load my data! [/bold] I thought that maybe the increase in bandwidth would help it out, but it doesn't seem to. I enabled QoS in the router for the phone service, and set it to 200kbps upstream.

I know it is possible to dial in using Vonage and these laptops, I have coworkers that can do the transfers without problems. Vonage isn't letting me dial out from a laptop to a local number... why?

Any suggestions? Thank you very much.

EDIT: is it important to have the upstream for Vonage at 90kbps? I think it was changed using Vonage's service/quality online utility to a low value because of the previous low bandwidth setup. With my current bandwidth, what settings should I look for to have it at?
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Badger
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PostPosted: Sun Feb 12, 2006 11:07 am    Post subject: Reply with quote Back to top

Any ideas as to why I can't use dial-up through Vonage?
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a-dhold
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Joined: Jun 21, 2005
Posts: 109

PostPosted: Sun Feb 12, 2006 2:06 pm    Post subject: Reply with quote Back to top

have you...

1. set bandwith to high (can also be be done per call basis by *99) 2. disabled callwaiting (can't remember the *## right now)
3. slow your modem down to 9600 baud max...

look at the tivo/alarms/fax forum here for more tips...

since they all use a modem to connect... some use a dsl filter installed backwards too
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