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On Feb 18, 2017 at 05:27:24

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dipdewdog
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Joined: Feb 11, 2006
Posts: 3
Location: Alexandria, VA

PostPosted: Sat Feb 11, 2006 5:35 pm    Post subject: Completely Frustrated - Invalid MAC Address problem Reply with quote Back to top

Good Afternoon-

I've been trying to create a new Vonage account register a Motorola VT1005 that I bought at Target. The problem is that the MAC Address of the VT1005 is considered to be invalid by the Vonage registration page.

I called Tech Support and they said to return the adapter and buy a new one. I did, no dice. Same issue.

I finally got through to a Tier 2 support person who looked up the MAC address and told me that they didn't have it anywhere in the system, and that the adapter might not even be intended for use with Vonage (?!?! It's in a Vonage box!!) Anyway, he put in a ticket to Engineering to see what the issue might be; and said he would send an e-mail to me with the ticket number. Well, it's been a couple of hours now, and still no ticket number. He may have gotten my e-mail address wrong because the connection was so bad after being transferred halfway around the world and back.

Anyway, what do you all suggest I do at this point? The adapter came with a couple of phones and I'd really like to not return them; should I just give up on activating this TA and order the free one from the Vonage site?

Can anybody help me?

Thanks!
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FatKao
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Joined: Jan 20, 2006
Posts: 21

PostPosted: Sat Feb 11, 2006 6:36 pm    Post subject: Reply with quote Back to top

We have to manually add it to our database, give it 24-48 hours for one of the engineers to do it.
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dipdewdog
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Joined: Feb 11, 2006
Posts: 3
Location: Alexandria, VA

PostPosted: Sat Feb 11, 2006 6:45 pm    Post subject: Reply with quote Back to top

FatKao wrote:
We have to manually add it to our database, give it 24-48 hours for one of the engineers to do it.


I'm just worried that I'll never get notified that it's been added.

I'll wait it out a couple of days though; thanks!
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