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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 1:36 pm    Post subject: WRT54GP2 dropping wireless internet connection, wired is OK Reply with quote Back to top

1. Location: Guilderland, NY
2. TWC cable Road Runner wired & wireless
3. 0.35Mbps Upload and 4.45Mbps download speeds
4. Toshiba PCX2600 cable modem
5. Linksys WRT54GP2 adapter, Firmware 1.30.01
6. Setup of Network:Modem---->Vonage Adapter-->2 PC's (wired & wireless)
7. Issue: Laptop cannot connect to wireless connection. It can find the connection, but cannot connect. If I manually unplug & plug in the power on the WRT54GP2, the laptop will connect to the wireless internet connection. The wired PC in my house does not have a problem connecting to the internet.
8. Test results from testyouvoip call to Boston:

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 129 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 50 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 78 ms
Media Delay 219 ms


MOS Analysis FROM Boston To You
Media Quality MOS 1.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 15.7%
Latency 0.00 0.0%
Packet Discards 3.09 84.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 129 ms
Packet Discards 14.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 420 ms
Burst Loss

Jitter Min: 4 ms
Avg: 9 ms
Max: 58 ms

Signaling Quality Post-Pickup Delay 99 ms
Call Setup Time 100 ms
Media Delay 132 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 11, 2006 3:09 pm    Post subject: Reply with quote Back to top

Once you've manually cycled the power and the laptop connects, do you have any further problems? Will the laptop re-connect if you shut it down and re-start? It's normal to have to cycle power and bring equipment up in the correct order to get things working.

You didn't ask about your phone service, but your packet discards on the downlink are atrocious. Do you get similar results from both the wired computer and the laptop? How is your call quality?

_________________
Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 3:18 pm    Post subject: Reply with quote Back to top

Thanks for responding.

Steve48 wrote:
Once you've manually cycled the power and the laptop connects, do you have any further problems?
No.

Steve48 wrote:
Will the laptop re-connect if you shut it down and re-start?
Not unless I unplug & replug the WRT54GP2 router.

Steve48 wrote:
Do you get similar results from both the wired computer and the laptop?
I retested with the laptop several times and got a 3.7 rating. Must have been a one time thing.

Steve48 wrote:
How is your call quality
Call quality is good on most calls. However, there is a noticable delay when I call certain people.
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 3:19 pm    Post subject: Reply with quote Back to top

New test with the wired PC:

MOS 3.6 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 41.6%
Latency 0.00 0.0%
Packet Discards 0.81 58.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 2.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 57 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 62 ms
Media Delay 156 ms


MOS Analysis FROM Boston To You
Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 1.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 43 ms

Signaling Quality Post-Pickup Delay 72 ms
Call Setup Time 70 ms
Media Delay 104 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 11, 2006 4:05 pm    Post subject: Reply with quote Back to top

I hope one of the networking experts jumps in to address your primary problem. It's not normal to have to recycle the router each time you need to establish a wireless connection.

In the meanwhile, you should still address the dropped packet issue. It has improved, but is still marginal. If you plug your wired computer directly into the modem, does it get any better?

_________________
Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 4:08 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
In the meanwhile, you should still address the dropped packet issue. It has improved, but is still marginal. If you plug your wired computer directly into the modem, does it get any better?


The wired computer is hooked directly to the WRT54GP2 router. Are you saying I should unhook it from the router, plug it directly into my cable modem, and then run the "testyourvoip.com" test?
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 11, 2006 4:17 pm    Post subject: Reply with quote Back to top

Yes, just as a test. If things suddenly get a lot better, it suggests something is wrong with your primary router. If things don't get better, it suggests that you should have a talk with your ISP.

Read more about lost packets here.

_________________
Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 4:36 pm    Post subject: Reply with quote Back to top

Test results from testyourvoip with wired compuer plugged directly into cable modem:

MOS Analysis From You TO Boston
MOS 4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 101 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 24 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 141 ms


MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 101 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 52 ms
Call Setup Time 66 ms
Media Delay 84 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 11, 2006 5:11 pm    Post subject: Reply with quote Back to top

This certainly suggests an issue with your wireless router/adapter. While we're waiting for the networking experts to dip their oars in the water, have you tried a hard reset on the router? Are you running any intensive data transfer programs?

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Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Sat Feb 11, 2006 5:18 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Have you tried a hard reset on the router?

Nope.

Steve48 wrote:
Are you running any intensive data transfer programs?

Not "download", but I did recently transfer a about 30 TV programs from my TiVo to my computer. The TiVo is hard wired to one of the three ports on the WRT54GP2 router, as is my computer.
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