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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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UMP25
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Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Fri Feb 10, 2006 8:43 pm    Post subject: Unable to Receive Incoming Calls Reply with quote Back to top

The last incoming call I was able to receive was late last night, at 10:39 p.m. CST. All day today, from morning to now, inclusive, my ability to receive incoming calls has disappeared. My dashboard says there are no service issues; this site's home page says there are no service issues. Everything checks out equipment-wise; I just can't get any incoming calls.

Anybody hear anything weird happening in the Chicago suburban area?

FWIW, Vonage's recorded message when calling says they have experienced incoming call problems in the Chicago, Cleveland, Detroit, and Minnesota areas; however, those were unrelated to my situation. As I mention below, the problem has been resolved. It wasn't really a technical issue at all. Duh!


Last edited by UMP25 on Fri Feb 10, 2006 10:51 pm; edited 1 time in total
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 10, 2006 8:59 pm    Post subject: Reply with quote Back to top

Have you tried re-cycling power on your equipment and re-powering in the correct sequence- typically modem, wait, router/adapter, wait, computers? If not, you should try it.

If you've tried that, please post the information listed in the sticky at the top of the forum.

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Steve Gray
Orlando, FL
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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Fri Feb 10, 2006 9:44 pm    Post subject: Reply with quote Back to top

Edited.


Last edited by UMP25 on Fri Feb 10, 2006 10:42 pm; edited 1 time in total
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Fri Feb 10, 2006 10:31 pm    Post subject: The problem seems to have been resolved. Reply with quote Back to top

The problem seems to have been resolved. Let's call it the "Duh!" solution. Embarassed
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 10, 2006 10:46 pm    Post subject: Reply with quote Back to top

Your packet discards are high, especially on the uplink, but I don't see why that would cause a total inability to receive incoming calls. Is it possible that the ringer circuit on the adapter or on the telephone is out of order?

If you have a cell phone or other phone nearby, try calling your Vonage phone. Does the calling phone get a ring tone? If so, try picking up the Vonage phone and seeing if the connection is made.

I think you're heading toward a session with Vonage customer service, but it would be nice to gather all the data we can on the problem.

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Steve Gray
Orlando, FL
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netwalker9999
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Joined: Nov 14, 2004
Posts: 15

PostPosted: Sun Feb 12, 2006 7:55 am    Post subject: Incoming Call Problem Reply with quote Back to top

I know that Vonage indicates that they are having trouble on incoming calls. However, this problem has been with us here in the mid-west for almost a week now. It was so bad that I had to call every in call back to get a good connection. And, yes, my QOS was at 80% with low latency and good bandwidth. Point is, it should not take a week to fix this problem. Happened about 6 months ago, same thing. Vonage needs better diagnostic tools.
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