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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Fri Feb 10, 2006 8:43 pm    Post subject: Unable to Receive Incoming Calls Reply with quote Back to top

The last incoming call I was able to receive was late last night, at 10:39 p.m. CST. All day today, from morning to now, inclusive, my ability to receive incoming calls has disappeared. My dashboard says there are no service issues; this site's home page says there are no service issues. Everything checks out equipment-wise; I just can't get any incoming calls.

Anybody hear anything weird happening in the Chicago suburban area?

FWIW, Vonage's recorded message when calling says they have experienced incoming call problems in the Chicago, Cleveland, Detroit, and Minnesota areas; however, those were unrelated to my situation. As I mention below, the problem has been resolved. It wasn't really a technical issue at all. Duh!


Last edited by UMP25 on Fri Feb 10, 2006 10:51 pm; edited 1 time in total
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 10, 2006 8:59 pm    Post subject: Reply with quote Back to top

Have you tried re-cycling power on your equipment and re-powering in the correct sequence- typically modem, wait, router/adapter, wait, computers? If not, you should try it.

If you've tried that, please post the information listed in the sticky at the top of the forum.

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Steve Gray
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UMP25
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Posts: 276

PostPosted: Fri Feb 10, 2006 9:44 pm    Post subject: Reply with quote Back to top

Edited.


Last edited by UMP25 on Fri Feb 10, 2006 10:42 pm; edited 1 time in total
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UMP25
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Posts: 276

PostPosted: Fri Feb 10, 2006 10:31 pm    Post subject: The problem seems to have been resolved. Reply with quote Back to top

The problem seems to have been resolved. Let's call it the "Duh!" solution. Embarassed
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 10, 2006 10:46 pm    Post subject: Reply with quote Back to top

Your packet discards are high, especially on the uplink, but I don't see why that would cause a total inability to receive incoming calls. Is it possible that the ringer circuit on the adapter or on the telephone is out of order?

If you have a cell phone or other phone nearby, try calling your Vonage phone. Does the calling phone get a ring tone? If so, try picking up the Vonage phone and seeing if the connection is made.

I think you're heading toward a session with Vonage customer service, but it would be nice to gather all the data we can on the problem.

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Steve Gray
Orlando, FL
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netwalker9999
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Joined: Nov 14, 2004
Posts: 15

PostPosted: Sun Feb 12, 2006 7:55 am    Post subject: Incoming Call Problem Reply with quote Back to top

I know that Vonage indicates that they are having trouble on incoming calls. However, this problem has been with us here in the mid-west for almost a week now. It was so bad that I had to call every in call back to get a good connection. And, yes, my QOS was at 80% with low latency and good bandwidth. Point is, it should not take a week to fix this problem. Happened about 6 months ago, same thing. Vonage needs better diagnostic tools.
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