Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
b_underdog
New Forum Member
New Forum Member


Joined: Feb 09, 2006
Posts: 8
Location: Culpeper, VA

PostPosted: Thu Feb 09, 2006 5:30 pm    Post subject: New Type of Network Interface Unit = Bad News (I think) Reply with quote Back to top

I was all set to get my Vonage wired throughout the home we just rented. When I went outside to disconnect it from Verizon, I noticed that it was this new type of interface unit...the TII 3700M that is listed on the "Home Wiring Installation Guide" on this site. I first disconnected the red wire thinking I should leave the green wire connected...it didn't work when I plugged Vonage into a jack in the house and used another phone plugged into another jack. So I then disconnected the green wire...still didn't work. As a last resort I connected a small RJ-11 wire into the test port and it still didn't work. I even tried plugging in the adapter at three different jacks to make sure I didn't have a bad jack (I never had Verizon hooked up at this house but the last tenants did). I'm at a loss now on what to try to make this work or even if it can be done. I searched the forums and found nothing about this. I'm using the Linksys WRTP54G Adapter. Thanks.
View user's profile Send private message
jmelcher
Full Forum Member
Full Forum Member


Joined: Jan 19, 2006
Posts: 60

PostPosted: Thu Feb 09, 2006 8:49 pm    Post subject: Reply with quote Back to top

So with BOTH red and green disconnected you still could not get your Vonage adapter to work? How many jacks do you have, and did you see any other wires besides the red and the green at the network interface?

It may be possible that if you don't have that many jacks then each jack terminates at the network interface rather than being connected in series and only having one set of wires coming from inside the house to the network interface. If there are any other wires in the network interface that you can disconnect, try that but make sure you label or something so that you can put it back if it still doesn't work.

Sorry I couldn't be better help.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Feb 09, 2006 9:44 pm    Post subject: Re: New Type of Network Interface Unit = Bad News (I think) Reply with quote Back to top

b_underdog wrote:
I was all set to get my Vonage wired throughout the home we just rented. When I went outside to disconnect it from Verizon, I noticed that it was this new type of interface unit...the TII 3700M that is listed on the "Home Wiring Installation Guide" on this site. I first disconnected the red wire thinking I should leave the green wire connected...it didn't work when I plugged Vonage into a jack in the house and used another phone plugged into another jack. So I then disconnected the green wire...still didn't work. As a last resort I connected a small RJ-11 wire into the test port and it still didn't work. I even tried plugging in the adapter at three different jacks to make sure I didn't have a bad jack (I never had Verizon hooked up at this house but the last tenants did). I'm at a loss now on what to try to make this work or even if it can be done. I searched the forums and found nothing about this. I'm using the Linksys WRTP54G Adapter. Thanks.


It's not clear to me exactly which red and green wires you disconnected. And what small RJ11 wire did you plug into a test port?

Typically the test port is provided for you to plug in a phone to test the incoming land line (POTS). Since you have no landline service (and don't want to be connected to it), the test jack should be dead. When you disconnect those wires, you may in fact have been disconnecting one or more of the jacks in the house. Since what you did didn't work, I'd start by restoring things to the way they were.

Is your Vonage adapter working correctly without plugging it into the house wiring? When you plug it into the house wiring, does the phone light start flashing or does it stay solidly lit?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
b_underdog
New Forum Member
New Forum Member


Joined: Feb 09, 2006
Posts: 8
Location: Culpeper, VA

PostPosted: Thu Feb 09, 2006 11:04 pm    Post subject: Reply with quote Back to top

I'm sorry, I should have said that I disconnected the wires from the red and green terminals. The wires were not green or red. I only plugged in the short RJ11 wire (the short one that came with a phone that I bought and it was not plugged into anything else) into the jack thinking that possibly it would isolate things (my last hope). There were only two wires total going to one of the terminals, one to the green terminal and one to the red terminal. No other wires present on the customer access side of the box. Right now the two wires are disconnected from the terminals and the short RJ11 cable is not in the test jack. Right now, the blue light on the Linksys WRTP54G is flashing whether I have a phone plugged into it or if I plug the wire in from the Linksys to the wall. The light is solid when I unplug it from the wall or from the phone (I assume this is normal because the light flashes when the phone is plugged in and working). And I just thought of something, if there were only two wires connected inside the box, does that mean that there would only be one active jack inside the house? That would seem really stupid considering this is a 2,400 sq. ft. 2-story NEW house (about a year old) that has 5 jacks in the wall.
View user's profile Send private message
jmelcher
Full Forum Member
Full Forum Member


Joined: Jan 19, 2006
Posts: 60

PostPosted: Thu Feb 09, 2006 11:37 pm    Post subject: Reply with quote Back to top

b_underdog wrote:
And I just thought of something, if there were only two wires connected inside the box, does that mean that there would only be one active jack inside the house? That would seem really stupid considering this is a 2,400 sq. ft. 2-story NEW house (about a year old) that has 5 jacks in the wall.


2 wires is normal, so you should be okay. Just out of curiosity - did you activate the adapter online or call Vonage to activate it unless Vonage shipped it to you. Also, I don't have the WRTP54G but rather the PAP2. You may need to access the administration page(s) of the router and set it up prior to it working(?).

One more thing - along with the 2 wires at the network interface, there should be a small phone line (2-3 inches) with an RJ11 plug on it. Make sure that is unplugged as well. All I did was unplug that from the network interface rather than the red and green wires. Should make no difference, but you never know.

If all else fails, do you have a way to take a picture and post here of the inside of your network interface looks like - where the red/green wires are?? If you can't post it here, PM me and I'll host it for you.
View user's profile Send private message
b_underdog
New Forum Member
New Forum Member


Joined: Feb 09, 2006
Posts: 8
Location: Culpeper, VA

PostPosted: Thu Feb 09, 2006 11:58 pm    Post subject: Reply with quote Back to top

The problem is that it's one of those new-fangled interface boxes just like the one here:



You can read about it on the Home Wiring and Installation Guide on this site. My Vonage is working correctly...I bought the adapter at Best Buy and activated it online. It works as advertised.

By the way jmelcher, I see you're in Evansville...I'm from Bedford, Indiana...lived there most of my life.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 10, 2006 12:04 am    Post subject: Reply with quote Back to top

b_underdog wrote:
I'm sorry, I should have said that I disconnected the wires from the red and green terminals. The wires were not green or red. I only plugged in the short RJ11 wire (the short one that came with a phone that I bought and it was not plugged into anything else) into the jack thinking that possibly it would isolate things (my last hope). There were only two wires total going to one of the terminals, one to the green terminal and one to the red terminal. No other wires present on the customer access side of the box. Right now the two wires are disconnected from the terminals and the short RJ11 cable is not in the test jack. Right now, the blue light on the Linksys WRTP54G is flashing whether I have a phone plugged into it or if I plug the wire in from the Linksys to the wall. The light is solid when I unplug it from the wall or from the phone (I assume this is normal because the light flashes when the phone is plugged in and working).


This is _not_ normal. I assume that we're talking about the phone light here, not one of the other lights. It should be lit solid with a phone plugged into the adapter unless the phone is off hook. Likewise, with the adapter plugged into the wall, the light should be solid unless there is a phone off hook somewhere.

Is the phone working normally when it's plugged directly into the Vonage adapter? You can make and receive calls?

b_underdog wrote:
And I just thought of something, if there were only two wires connected inside the box, does that mean that there would only be one active jack inside the house? That would seem really stupid considering this is a 2,400 sq. ft. 2-story NEW house (about a year old) that has 5 jacks in the wall.


No, the jacks are probably just daisy chained. The latest standards favor a separate wire for each jack, but daisy-chaining is the way it was normally done until recently.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
b_underdog
New Forum Member
New Forum Member


Joined: Feb 09, 2006
Posts: 8
Location: Culpeper, VA

PostPosted: Fri Feb 10, 2006 12:20 am    Post subject: Reply with quote Back to top

Ok, the phone light was flashing slowly, about once every two or three seconds. But I'm assuming this is because I had a voicemail. I cleared the voicemail and now it is a solid light, whether or not I have the phone plugged into the router directly or if I hook a wire from the router to a jack in the house (to try and get it ran throughout the house). When I pick up the phone to make a call, the phone light does flash quickly, like 3 times a second. My phone is working perfectly, for both inbound and outbound calls. Hope this helps.
View user's profile Send private message
norriton
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 24, 2006
Posts: 83
Location: Southeastern PA

PostPosted: Fri Feb 10, 2006 12:49 am    Post subject: Reply with quote Back to top

Looking at the picture you provided it would appear that this circuit is using the white-blue/blue-white pair in the cables going into the house.

It also looks like there are THREE wires connected to the RED post and (although not as clearly visible) three to the green.

So, when you disconnect the wires from the RED post you need to twist those three wires together and tape them. And do the same for the three that you disconnect from the GREEN.

Given that you said you have 5 jacks in the house, and there are three wires on each post, it would seem like it is a combination of daisy-chain and direct run wiring.

Hope this helps.
View user's profile Send private message
b_underdog
New Forum Member
New Forum Member


Joined: Feb 09, 2006
Posts: 8
Location: Culpeper, VA

PostPosted: Fri Feb 10, 2006 12:59 am    Post subject: Reply with quote Back to top

Sorry again...I should have said that that picture is from this site, not my box. My box looks exactly like that but there was only one wire going to the green and one wire going to the red. They are both disconnected at this time.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum