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immiusa Posted:
Hello, Looks like
I am having a
unique issue with
vonage calls. When
I am the call,
...

In The Forum:
Report A Forum Bug
Topic:
Voice break from one side (transmit/source side) frequently
On Dec 22, 2014 at 20:15:39

Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54


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friendbear
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PostPosted: Wed Feb 08, 2006 6:49 pm    Post subject: caller ID display problem on extension? Reply with quote Back to top

our network setting is like: cable-->router-->switch-->Linksys Voip box-->pbx.
from pbx log, we can see the incoming caller id, but nothing's shown up on extension.

with our previous Voip provider, caller id could be successfully shown up on extension. Vonage service rep. said it's our pbx problem, but we did not change any network setup or pbx configuration, just switch to Vonage.

any clue about this problem?
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
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PostPosted: Thu Feb 09, 2006 12:36 am    Post subject: Reply with quote Back to top

if you're able to see the CallerID on the PBX log, the PBX is receiving callerID. Most PBXs use proprietary phones, so it's up to the PBX to re-transmit the CallerID in a format the system phones understand. Doesn't look like it's Vonage's problem at this point. What type of PBX?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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friendbear
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PostPosted: Fri Feb 10, 2006 4:13 pm    Post subject: caller id on extension Reply with quote Back to top

But the problem is why the caller id's just disappearred since we switch to Vonage?
Nothing changed on network structure, pbx settings, extension phone.

We are using Altigen PBX.
Is there any ways we can test to see which part has the problem? Unfortunatelly currently we don't have land line in the office.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Feb 12, 2006 12:16 am    Post subject: Reply with quote Back to top

I've never heard of Altigen, not sure what their systems are like.

Here's the thing...if the PBX logs are showing the proper CallerID, then the problem 100% exists in the PBX. Which port(s) did you have the land lines going into previously? which ports are Vonage lines going into? Your best bet is to contact your installer and/or Altigen and tell them your problem. As to why it's only appearing now, I'm not sure. Which Linksys Voip box are you using and which firmware version is it running?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sun Feb 12, 2006 1:14 am    Post subject: Re: caller id on extension Reply with quote Back to top

friendbear wrote:
But the problem is why the caller id's just disappearred since we switch to Vonage?
Nothing changed on network structure, pbx settings, extension phone.

We are using Altigen PBX.
Is there any ways we can test to see which part has the problem? Unfortunatelly currently we don't have land line in the office.


There are two different data formats for the caller id information. I don't know which Vonage uses, but is it possible that they use a different format from what you were previously receiving and that is the source of the problem?

http://www.melabs.com/resources/callerid.htm
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Feb 12, 2006 10:13 pm    Post subject: Reply with quote Back to top

Vonage uses Bellcore MDMF... never seen them send out an SDMF on either the RT31P2 nor RTP300.

There's actually multiple CallerID formats out there. Depending on which Linksys adapter you're using, the following CID formats may be available:

Bellcore FSK (N. America, China)
DTMF (Finland, Sweden)
DTMF (Denmark)
ETSI DTMF
ETST DTMF With PR
ETSI DTMF After Ring
ETSI FSK
ETSI FSK with PR (UK)

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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