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repogy
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Joined: Feb 06, 2006
Posts: 2

PostPosted: Tue Feb 07, 2006 10:41 pm    Post subject: Intermittent Call Quallity problems Reply with quote Back to top

I recently noticed that there is a problem with my call quality. It seems that it is mainly with the people who are listening to me. Everything seems fine to me but the callers on the other end state that I am breaking up.
It seems to happen every 2 to 3 minutes for about 10-15 seconds.
I have recently upgraded my DSL speed to an upload of 384 to 512K.
I also have my Vonage adapter in front of my router and completely powered down all my computers, routers and all other devices that may be interfering.
Basically my setup consists of my DSL modem, Vonage adapter and phone. The problem still exists.
I have noticed the problem myself, calling home. It seems like severe packet loss.
Does anybody have any ideas?
The Vonage adapter I use is a Motorola VT1005V
My carrier is SBC.
I have not had any problems like this in the past(specifically last year).
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Tue Feb 07, 2006 11:45 pm    Post subject: Reply with quote Back to top

Run the Voip test here and post the detail results:
http://www.testyourvoip.com/

Sounds like you have latency or packet loss issues with you're upload connection even though you should have plenty of bandwidth. Hardly anyone has problems with the quality of received calls because the broadband connection is very asymmetrical - usually 4M+ down and only 384K (most cable and dsl). It is the up load speed that is small and creates issues with realtime intensive applications like voice and gaming. I have Time Warner Road Runner premium with 8M down and 500K up and was having problems with the outgoing conversation when other realtime apps were running. I recently installed the Hawking HBB1 'black box', which despite my skepticism made a huge difference. The Hawking box plugs in between your router and broadband modem and uses a chip from Stream Engine that is a dedicated high quality QoS engine for your upload traffic, targeting realtime applications like Voip. With QoS on a Linksys WRT54G set to prioritize my Voip traffic above everything else, it couldn't keep up an outgoing conversation when streaming Slingbox video. With the Hawking HBB1 I have no problems maintaining high quality voice connections with the same video streaming. it cost $60 from Newegg or $70 from Compusa and CC etc. Some D-link 'gaming' routers and ZyXel routers use this same Stream Engine chip and would be a good choice if you're in the market for a new router as well.
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repogy
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PostPosted: Wed Feb 08, 2006 1:16 am    Post subject: testyourvoip.com results= 4.4- problem still exists. Reply with quote Back to top

Thanks for your input, albeit a bit canned.
I don't know if you read my post in its entirety but I stated that my computers were shut down as well as ALL devices other than my DSL modem and Vonage adapter.
I have had Vonage since Sept 2004 and everything was fine until recently.
I do not believe that this is a quality of service issue. I have more than enough upstream bandwidth to carry a single Vonage conversation, according to their specifications.
The fact that the problem seems to happen every 2 to 3 minutes for about 10 to 15 seconds is the interesting part. The rest of the time the conversation is fine. This leads me to believe that it is not QOS.
I think that it has something to do either with the Vonage device, Vonage service or my carrier.
I have done several bandwidth tests including the "testyourvoip.com" test. All return clean and consistent results. This leads me to believe that the problem is not with my carrier.
I am a PBX installer and have tested a few IP phones here, in the past, with no similar occurrences.
Sorry if I seem a bit snippy but I do not intend to purchase any additional devices to fix this issue.
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Wed Feb 08, 2006 6:16 am    Post subject: Reply with quote Back to top

Just trying to help, if you don't like my advice, simply don't use it.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 10:34 am    Post subject: Reply with quote Back to top

To diagnose where the problem is happening, I'd start a Vonage call with someone as a test, then wait until they report the problem, and immediately run a testyourvoip.com test on a computer hooked up to the line (that is not running any other programs requiring any sort of Internet connection). Then run one again when the other end is reporting all is well. Then run one again when you are not on a call.

You may have an intermittent issue on your line. I don't know what could cause it, but if you see intermittently high packet discards or loss when the problem is happening, it's very likely you have an ISP problem.

If you don't see any problems with the Voip test at the same time your remote Vonage users are reporting issues, then it's probably a problem at the Vonage VoIP->POTS gateway.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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