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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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MattK
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Joined: Feb 01, 2006
Posts: 10

PostPosted: Tue Feb 07, 2006 5:19 pm    Post subject: Hello - new Vonage customer - getting nervous Reply with quote Back to top

Well, with 500m and voicemail for $15 I couldn't resist the move to Vonage from Comcast. Part of me just felt that Comcast was not earning the $ I was spending between broadband, phone, and cable TV. So late last week I called and ordered the Vonage service directly from Vonage (along with an RTP300). I also completed the number transfer paperwork and emailed it back on Friday.

This morning something strange happened and although I am still optomistic, between the type of phone support I received from Vonage, and the stories that seem pretty common after discovering this forum I am really starting to get nervous about this decision...

When I got to the office this morning (Tuesday 1/7/06) I decided to log in to explore my new Vonage account. Well, I was very suprised to see that I had a voicemail from last Friday (1/3/06). How could that be? I havn't given the temporary virtual number out to anyone and my original number couldn't have transfered yet since I had just sent back the number transfer paperwork a couple of days ago. More confusing was that evidently the person that ended up in my Vonage voicemail had called my as yet untransferred original phone number last Friday. To make sure my previous number hadn't already been transferred I made a couple of calls home this morning and sure enough after several rings I got my trusty old answering machine. (Note: I have not hooked up the RTP300 as of yet - my answering machine is still wired to the land line).

Oh, and FWIW this missed call turned out to be a very important requiring my wife to call and make apologies....

So I decided I'd call Vonage customer support to get an explanation. Well after over an hour on the phone and struggling through *significant* communication barriers and what was apparantly two levels of support the second level support person I spoke with explained (although she seemed unsure) that it appears that if she calls my home/original phone number from a Vonage Voip line she gets my Vonage voicemail but if she calls my home/original phone number from a "land line" she gets the answering machine!!! I was still not completely convinced but before I could ask anymore questions I got put on hold and she never came back to my call. I hung up 20 minutes later...

So now I am nervous and am beginning to think this may have been a bad move on my part not so much do to this specific issue (which is not yet resolved) but based on the horrible support even beyond the communication barrier the call was truly horrendous (I left a lot of the call out). Then I read about all the posts in this forum regarding number transfer problems, horrible service and support, etc....yikes.

I am planning to call support back on this vmail issue but I could only afford the nearly 1.5 hours I spent during business hours today. I still don't really understand how some callers could be going directly to the voicemail on my Vonage virtual number?????? Any ideas what could be causing this?
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stech
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Joined: Dec 29, 2005
Posts: 4

PostPosted: Tue Feb 07, 2006 5:42 pm    Post subject: Reply with quote Back to top

some calls are going to Vonage could be bcoz your phone adapter is not hooked up as yet..

you hook up phone adapter.. you will not miss those calls.
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ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Tue Feb 07, 2006 5:53 pm    Post subject: Reply with quote Back to top

Take a chill pill. Your Vonage is (apparently) working as it's supposed to. You shouldn't have had to wait however long as you did getting thru to one of our agents in Karachi or wherever but what they said was true. When someone calls from a Vonage line, they will get routed to the Vonage device even if the number hasn't transferred over yet, because it's 'in-network'

I get about a dozen calls a day from some rube who says "I can't receive calls but I can make calls."

Yeah, because you yanked out all the phones in your house from their jacks, and your number transfer was only submitted 2 days ago.


Ways around this are: plug a phone back into the old POTS jacks, or forward your POTS line onto your Vonage virtual number.
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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Tue Feb 07, 2006 5:57 pm    Post subject: Reply with quote Back to top

as soon as you choose to xfer your #, Vonage builds the number into their databases. this allows your outbound cid to show your number and prevents downtime. unfortunately at this time it also means that Vonage to Vonage will stay in the Vonage service and then go to vm. you could either setup network avail. to your cell phone so that these calls make it out of vonage's network or setup the device.
also, so you know Vonage is currently working on adding a proxy for people still in the number xfer process so that their calls get routed out of the Vonage network.
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MattK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Tue Feb 07, 2006 8:11 pm    Post subject: Reply with quote Back to top

Thanks. What you say makes sense regarding "in network calls". Guess I'd feel a little better if I was certain the caller did in fact have Vonage.
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dc1961
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 30, 2006
Posts: 24

PostPosted: Tue Feb 07, 2006 8:32 pm    Post subject: sounds right Reply with quote Back to top

This sounds exactly like it's supposed to be. I signed up about a week ago. When I got the adapter, my phone number wasn't ported over yet. I called my own phone number from a Vonage phone and got the Vonage voicemail. I figured what happens is that they setup the Vonage with your own number right away, but nobody can call it except those in the Vonage network.

Don't worry. My number ported over in just 7 days and it worked flawlessly. My Vonage service is louder and clearer than my old landline too.
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ih8gates
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 17, 2006
Posts: 16

PostPosted: Tue Feb 07, 2006 8:33 pm    Post subject: Reply with quote Back to top

matt - i had a similar experience with receiving 'in network' calls shortly after signing up.

if you know much about networking, think of it as a DNS issue. all Vonage calls use their in-network 'dns' to route. the outside world uses the old dns info that's still valid until you let the world know that Vonage is the 'authoritative' dns for your number.

ok... maybe that's not such a sweet metaphor, but it's the basic idea... your friend likely has Vonage.
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roiegat
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 02, 2006
Posts: 81

PostPosted: Tue Feb 07, 2006 10:28 pm    Post subject: Reply with quote Back to top

Matt - I feel your pain. I probably picked a bad time to make the switch as well. My wife and I were in the middle of buying a house...lot of important calls and negotiations.

Overall, I think I did one of the best things to do in your kind of situtation. I set up the simuring to ring both my cell and my old POTS line. One the number transfer was complete, I still had it simuring to my cell so when I'm not home I can still get calls.

Also, since you mentioned you don't have your RTP300 hooked up yet, set up your network availability to call you POTS line as well. This way until you hook up your RTP300, all calls will route to your POTS line.

Overall, I'm very happy with Vonage. I think you do need to be a bit of a techy at times - but it's saving us 40 bucks a month in phone bills!
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MattK
Vonage Forum Associate
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Joined: Feb 01, 2006
Posts: 10

PostPosted: Wed Feb 08, 2006 7:56 am    Post subject: Reply with quote Back to top

Hey, thanks for the replies (and the DNS analogy - I work in IT Smile ) . I understand. As for having a service that requires me to be a bit more techy no problem there given the features/$ and savings the service offers.

Roiegat, thanks for the tip on the simuring. I'll explore that this morning. I remembering seeing that but thinking it was only used to ring other Vonage lines. Didn't know it could simultaneously ring my cell or land lines...

Thanks for the help.
-Matt
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roiegat
Vonage Forum Senior
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Joined: Jan 02, 2006
Posts: 81

PostPosted: Wed Feb 08, 2006 9:16 am    Post subject: Reply with quote Back to top

No problem Matt. It's a great feature. Plus you should always have a number set up in the network avaliability as well. I have my cell phone number in there. That way if there is a power failure, all calls will automaticly get routed to my cell. Love that feature.
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