Can't access the web with router

Posts: 16 · Vonage Forum Associate Joined: Feb 02, 2006 Posts: 16

I can only acces the web if I use the usb cable from the modem to the computer. They sent me out a replacement router figuring that the ist router was bad, but the same thing is happening with the new one. the Vonage line does work though, hooked up the way they suggest...for some reason the router is not "talking" to the computer.

Posts: 60 · Full Forum Member Joined: Jan 29, 2006 Posts: 60

if you connect direct to the modem with you ethernet cable can you get on the internet?

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

BDiddyB wrote:

I can only acces the web if I use the usb cable from the modem to the computer. They sent me out a replacement router figuring that the ist router was bad, but the same thing is happening with the new one. the Vonage line does work though, hooked up the way they suggest...for some reason the router is not "talking" to the computer.

I'm assuming you did power everything down including the modem. If not, power everything down in order starting with phone adapter and bring back up in reverse order.

Posts: 2257 · Posted: Tue Feb 07, 2006 9:40 am Post subject:

From the computer:

1. Do you have an IP address from the router? Go to a command line and type "IPCONFIG" and press enter. You should have an IP address of something like 192.168.15.2 - if not, type IPCONFIG /RELEASE followed by IPCONFIG /RENEW and see if it gives you an address.

2. If you have an IP address, can you ping Internet addresses? Try PING www.yahoo.com then PING 68.142.226.50 - if the IP address works and the web address does not, then your problem is probably DNS.

http://vonage.nmhoy.net/dnsproxy.html

Posts: 16 · Vonage Forum Associate Joined: Feb 02, 2006 Posts: 16

ausbeer wrote:

if you connect direct to the modem with you ethernet cable can you get on the internet?

No, that doesn't work either. I'm wondering if that's because of all the changes they had me make in my "connections"? Now I can't access the web with my just my usb either. The only way I can get the web is if I have my blue phone line from the modem to the router hooked and the usb from the modem to the computer. If I hook everything the way they say then the Vonage line works, but I get no internet.

Posts: 16 · Vonage Forum Associate Joined: Feb 02, 2006 Posts: 16

Quote:

I'm assuming you did power everything down including the modem. If not, power everything down in order starting with phone adapter and bring back up in reverse order.

Yep, powered down, brought everything up in reverse order and still no internet, but the Vonage line works perfectly.

Posts: 16 · Vonage Forum Associate Joined: Feb 02, 2006 Posts: 16

NateHoy wrote:

From the computer:

1. Do you have an IP address from the router? Go to a command line and type "IPCONFIG" and press enter. You should have an IP address of something like 192.168.15.2 - if not, type IPCONFIG /RELEASE followed by IPCONFIG /RENEW and see if it gives you an address.

2. If you have an IP address, can you ping Internet addresses? Try PING www.yahoo.com then PING 68.142.226.50 - if the IP address works and the web address does not, then your problem is probably DNS.

http://vonage.nmhoy.net/dnsproxy.html

I did the "ipconfig" and got 192.168.15.100
I tried pinging Yahoo and got
"request timed out." packets: Sent = 4, Received = 0

I saw your page http://vonage.nmhoy.net/dnsproxy.html

I got 3 DNS servers

"2. Reconnect your router and computer, and log into the router. From the main configuration screen, disable the DNS Proxy (marked in the picture with a red dot) and enter your DNS servers into the DNS fields (marked with blue dots). Leave any DNS fields you do not need as 0.0.0.0. Click "Save Settings" when you are done."

How do I log into my router?

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

BDiddy,

I think what is going on is that b/c the Vonage router does not accept usb connections, you now are using the ethernet connection on your modem.

Do you have a Network Card in your computer that has an ethernet connection to it? If you do, then we are in business. If not, then you are going to have to go buy a network card.

Please specify what kind of modem you have and which Vonage router you have.

One way to tell if you have a Network card is to look in the back and see if there is a slot with an ethernet cable size plug there. Also, you can go to Start -> Run -> type cmd -> a new dos window will pop up and you type in ipconfig /all and you'll see all the ethernet connections. It should list 2 one usb and the second an ethernet connection.

Please post.

Posts: 60 · Full Forum Member Joined: Jan 29, 2006 Posts: 60

Quote:

Do you have a Network Card in your computer that has an ethernet connection to it? If you do, then we are in business. If not, then you are going to have to go buy a network card.

Actually if this is the case, if you don't have a network card, you can purchase a usb to ethernet adapter. Linksys sells one for about $30 and then you don't have to pull the computer apart.

It's better to instal a network card, but the adapter is a much easier work around.

Posts: 16 · Vonage Forum Associate Joined: Feb 02, 2006 Posts: 16

mundy5 wrote:

BDiddy,

I think what is going on is that b/c the Vonage router does not accept usb connections, you now are using the ethernet connection on your modem.

Do you have a Network Card in your computer that has an ethernet connection to it? If you do, then we are in business. If not, then you are going to have to go buy a network card.

Please specify what kind of modem you have and which Vonage router you have.

One way to tell if you have a Network card is to look in the back and see if there is a slot with an ethernet cable size plug there. Also, you can go to Start -> Run -> type cmd -> a new dos window will pop up and you type in ipconfig /all and you'll see all the ethernet connections. It should list 2 one usb and the second an ethernet connection.

Please post.

Well, I plug the the yellow wire from the router to the ethernet plug on the back of my computer and the Vonage phone works perfectly...that must mean that I have a Network card with an ethernet connection to it, right?

I'm using a Motorola Surfboard 5120 and an RTP300 router.