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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 11:38 am    Post subject: Reply with quote Back to top

Quote:
Well, I plug the the yellow wire from the router to the ethernet plug on the back of my computer and the Vonage phone works perfectly...that must mean that I have a Network card with an ethernet connection to it, right?


Correct.

Your wiring should be as follows:

Motorola Modem -> RTP300 Internet/WAN Port

RTP300 LAN Port (any one of the four) -> Computer Ethernet Port

Power up (in order), the Motorola, the RTP300, then your computer. Then run a few tests for me so we can isolate exactly where the problem is.

1. Does the corresponding blue ETHERNET light light up on the RTP300 when the computer is hooked up? This verifies that the RTP300 can see your computer's Ethernet card. If this is not lighting up, your computer's Ethernet card may be disabled, or you may have a bad patch cable.

2. Do you see an IP address of 192.168.15.100 or therabouts on the computer (go to a command line and type IPCONFIG /ALL)?

3. Go to a command line and type PING 68.142.226.48 and hit ENTER. Do you get a few "Reply from..." responses, or do you get "Request Timed Out"?

4. Next, type PING www.yahoo.com and hit ENTER. Do you get "Reply from..." or "Timed Out..." responses?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Feb 08, 2006 11:49 am    Post subject: Reply with quote Back to top

BDiddyB wrote:
Well, I plug the the yellow wire from the router to the ethernet plug on the back of my computer and the Vonage phone works perfectly...that must mean that I have a Network card with an ethernet connection to it, right?


Yes, because you are plugging the router to the computer, indeed, you must have an ethernet card.

Here is what I think is going on. Because you used to use the USB connection on your SB 5120, it has a different MAC address than your network card. To top it off, the SB modems usually only can have 1 MAC address attached to it.

*Note* You cannot use both the USB and the ethernet connection at the same time. So you have to disconnect the computer to the modem through the USB.

So when you connect the rtp300 to the modem, it doesn't recognize it's MAC address because it's looking for the MAC address of your USB connection.

I have been told that if you power down the SB for 5 minutes and then start it up and then attach only the rtp300 to it, it should learn the MAC address of your rtp300. Otherwise, you will have to clone the MAC address of your previous USB connection.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)

Last edited by mundy5 on Wed Feb 08, 2006 11:54 am; edited 1 time in total
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 11:53 am    Post subject: Reply with quote Back to top

mundy5 -

He's already stated that his Vonage line is working perfectly when he hooks it up. That tells me that he does not have a MAC problem - more likely he has an issue between the RTP300 and his computer.

I'm suspecting it's the weak DNS Proxy in the RTP300, since that's a common problem, but I want to be sure before I post the procedure for bypassing that and cause further confusion for him. Smile

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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BDiddyB
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Joined: Feb 02, 2006
Posts: 16

PostPosted: Wed Feb 08, 2006 1:29 pm    Post subject: Reply with quote Back to top

Quote:

Your wiring should be as follows:

Motorola Modem -> RTP300 Internet/WAN Port

RTP300 LAN Port (any one of the four) -> Computer Ethernet Port

Power up (in order), the Motorola, the RTP300, then your computer. Then run a few tests for me so we can isolate exactly where the problem is.

1. Does the corresponding blue ETHERNET light light up on the RTP300 when the computer is hooked up? This verifies that the RTP300 can see your computer's Ethernet card. If this is not lighting up, your computer's Ethernet card may be disabled, or you may have a bad patch cable.

2. Do you see an IP address of 192.168.15.100 or therabouts on the computer (go to a command line and type IPCONFIG /ALL)?

3. Go to a command line and type PING 68.142.226.48 and hit ENTER. Do you get a few "Reply from..." responses, or do you get "Request Timed Out"?

4. Next, type PING www.yahoo.com and hit ENTER. Do you get "Reply from..." or "Timed Out..." responses?


1-Allright, I powered everything down, disconnected/reconnected everything and powered up in the correct order. I got the blue power light solid, ethernet port 1 solid, phone 1 solid, and the internet light flashing. The Vonage line worked perfectly again, but no internet.

2- I did ipconfig /all and got
Connection-specific DNS suffix...:
Description...:Intel <r>Pro/100+ server adapter
Dhcp enabled: yes
Autoconfiguration enabled:yes
Autoaconfiguration IP Address: 169.254.53.113
subnet mask 255.255.0.0

tried ping 68.142.226.48 and got: Destination host unreachable

tried ping www.yahoo.com and got: ping request could not find host www.yahoo.com
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 1:43 pm    Post subject: Reply with quote Back to top

>>>Autoaconfiguration IP Address: 169.254.53.113

Zoinks. That tells me the router is not serving up DHCP (IP addresses) properly or something vewwwy scwewwy (as Elmer Fudd would say) about that router. That is not a valid IP address that the router should be serving up.

Have you been able to get into the router's configuration pages ( http://192.168.15.1 ) at all, ever?

OK, the next thing to check is your computer's local settings. I'm assuming you are running Windows XP.

1. Start up Internet Explorer, and click on "Tools" then "Internet Options" in the menu.
2. From the resulting screen, click on the "Connections" tab.
3. Click the "Setup" tab.
4. Click "Next"
5. Select "Connect to the Internet" and then click "Next"
6. Select "Set up my connection Manually" and click "Next"
7. Select "Connect using a broadband connection that is always on" and click "Next".
8. Click "Finish".

This should reset your connection to make sure your computer is trying to get an IP address from the Vonage router. See if that works.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Wed Feb 08, 2006 1:50 pm    Post subject: Reply with quote Back to top

if that doesn't work you can try going ethernet direct to modem. if ipconfig /all gives you the Autoaconfiguration IP Address then you most likely have a bad Network card.
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BDiddyB
Vonage Forum Associate
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Joined: Feb 02, 2006
Posts: 16

PostPosted: Wed Feb 08, 2006 2:37 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
>>>Autoaconfiguration IP Address: 169.254.53.113

Zoinks. That tells me the router is not serving up DHCP (IP addresses) properly or something vewwwy scwewwy (as Elmer Fudd would say) about that router. That is not a valid IP address that the router should be serving up.

Have you been able to get into the router's configuration pages ( http://192.168.15.1 ) at all, ever?

OK, the next thing to check is your computer's local settings. I'm assuming you are running Windows XP.

1. Start up Internet Explorer, and click on "Tools" then "Internet Options" in the menu.
2. From the resulting screen, click on the "Connections" tab.
3. Click the "Setup" tab.
4. Click "Next"
5. Select "Connect to the Internet" and then click "Next"
6. Select "Set up my connection Manually" and click "Next"
7. Select "Connect using a broadband connection that is always on" and click "Next".
8. Click "Finish".

This should reset your connection to make sure your computer is trying to get an IP address from the Vonage router. See if that works.

I changed my local settings like you said and the 169.254.53.113 IP still came up. I then went into my "Network Connections" and in the Intel pro properties-Internet protocol changed it from "obtain ip automatically and put in use 192.168.15.1

So, anyway the phone worked perfectly again, but still no internet. I did IPCONFIG /ALL and got ip address: 192.168.15.1
subnet mask: 255.255.255.0
Default gateway: 192.168.15.100
dhcp enabled: no

Tried ping 68.142.226.48 ang request timed out
Tried ping www.yahoo.com and got ping request could not find host
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 2:45 pm    Post subject: Reply with quote Back to top

BDiddyB wrote:

I changed my local settings like you said and the 169.254.53.113 IP still came up. I then went into my "Network Connections" and in the Intel pro properties-Internet protocol changed it from "obtain ip automatically and put in use 192.168.15.1

So, anyway the phone worked perfectly again, but still no internet. I did IPCONFIG /ALL and got ip address: 192.168.15.1
subnet mask: 255.255.255.0
Default gateway: 192.168.15.100
dhcp enabled: no


Try changing that to 192.168.15.2 - 192.168.15.1 is the default IP address of the router.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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BDiddyB
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 02, 2006
Posts: 16

PostPosted: Wed Feb 08, 2006 3:08 pm    Post subject: Reply with quote Back to top

ok, did that...still can't ping yahoo...phone works, but no internet

ip address:192.168.15.2
default: 192.168.15.1

Thanks for your help, btw
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 08, 2006 4:06 pm    Post subject: Reply with quote Back to top

Hmmmmm...

Someone mentioned earlier hooking your computer directly to the cable modem. Have you tried that, and does it work? (obviously, you'll need to power down your cable modem to clear out any MAC addresses).

Have you changed any settings on the Vonage router at all? Maybe a factory reset on that would help, as well (hold RESET key while powered up for 30 seconds).

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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