If you purchased the device from a local retailer, exchange it. I had the exact same thing happen to me a year ago when I purchased the Linksys Vonage router from Best Buy.
The MAC address listed on the router wasn't even in the right format. Tech Support was worthless, so I just exchanged it for a new unit and VOILA!
I had the same problem with equipment I ordered from Vonage. Silly me followed the directions and tried to enter the MAC address on the web site and kept getting the same error message you did of "MAC address not found." I finally decided to just plug everything in and it worked. Seems like Vonage should do one of two things (or both): 1) add something to the instruction manual that says you DO NOT have to enter the MAC address if you bought the equipment directly from Vonage, and/or 2) change the error message to something like "MAC address already registered" for equipment ordered from Vonage.
_________________ ISP: NW Internet /Douglas County PUD location: East Wenatchee, WA fiber-optic connection, 14.8mbps down, 4.5mbps up setup: fiber to house --> Netgear Wireless WGT624 --> 4 wireless/1 wired computer plus VTech IP 8100-2
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†Limited time offer. Cannot be combined with any other promotional offer. Offer good for new accounts only. Limit one (1) Best Buy® GiftCards per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Card. Allow 8 weeks after the 61-day requirement to receive the Gift Card via email. The Best Buy® GiftCards® are registered trademarks of Best Buy®. Terms and conditions are applied to GiftCards. Best Buy® is not a participating partner in or sponsor of this offer. Vonage has the sole right to decide all matters and disputes arising from the Gift Card and all decisions are final. All taxes on gift cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Card sustained during delivery or product defects of any kind. In the event that the Gift Card become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. \
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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
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