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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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gbaig
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 27, 2005
Posts: 18

PostPosted: Sat Feb 04, 2006 3:29 am    Post subject: Service Excellent Reply with quote Back to top

I would like to share my past one week experience with you. My service interrupted for a weeks and I was not able to communicate with my wife back in Canada. Made about 50 calls to get the issue resolved but no luck. When I was almost reaching to canceling my service with Vonage, I thought of making a last attempt. I asked Vonage Canada technical service person to transfer me to his supervisor, he transfer me to Advance Service person
MR. M. Shoaib. I was impressed the way he handled my issue, he listened my problem, called me back several times and then solved the problem. Now I have changed my mind and staying with Vonage only as believe that I cannot get an excellent service like this from any other provider. Congratulations for having such a wonderful people to serve customers.

Best Regards
Vinage Canada Customer
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theGUYman
New Forum Member
New Forum Member


Joined: May 08, 2005
Posts: 4

PostPosted: Sat Feb 04, 2006 3:04 pm    Post subject: What was the problem? Reply with quote Back to top

hello gbaig, say can you briefly explain what technical problem you were having?
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gbaig
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 27, 2005
Posts: 18

PostPosted: Sun Feb 05, 2006 1:13 am    Post subject: Reply with quote Back to top

I have two Vonage numbers, one in Canada and one outside. I communicate with my family through Vonage only, when I called my home in canada last week, I was able not able to hear them. While they were able to hear my voice. This problem continued for several days with out any solution. Later an other serious problem started, I could not call any one at all, line was disconnected every 30 or 60 seconds. It was very frustrating, any how problem is solved now. They need more trained people for Canadian operation.
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dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Sun Feb 05, 2006 10:08 am    Post subject: Reply with quote Back to top

what exactly was your problem then? where outside Canada are you using Vonage? was this problem actually Vonage, or was it with your foreign ISP? did Vonage just change your ports to bypass the foreign country's blocking of Voip? you may be breaking a law in that country by using VoIP..

we're glad you got it to work, but were also wanting more details.. and just want you to know you may be breaking laws in a foreign country..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
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gbaig
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 27, 2005
Posts: 18

PostPosted: Sun Feb 05, 2006 2:36 pm    Post subject: Reply with quote Back to top

Excuse me!!!I am not breaking laws of any country. I do not have to explain you any thing further, I was just praising Vonage people.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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