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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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barry253
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PostPosted: Thu Feb 02, 2006 10:34 pm    Post subject: impossible to call from Vonage to pre-LNP new Vonage #? Reply with quote Back to top

I just discovered a very strange quirk in the LNP system:

I have Vonage, and am helping my in-laws set up Vonage as well. They just signed up, and filled out the LNP online. At which point, it became impossible to call them from my Vonage line. Why? Because when we dial, Vonage recognizes the number as a Vonage line, and does not forward it to Verizon, their old (and current) carrier - even though the number has not yet been ported.

The Vonage service rep suggested that if they plug in the router (which they have yet to receive), then we can reach them via their temporary number, or even through their yet-to-be ported #.

He also gave me some weak analogy about how when you're in an office, you need to dial 9 for an outside line. Except here, of course, there's NO WAY to call them from Vonage.

Pretty stupid, in my opinion. Vonage should continue to forward to their old land line until the LNP is complete!

Am I wrong? Is anyone else running into this problem?

--Barry
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PhotoJim
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PostPosted: Fri Feb 03, 2006 9:47 am    Post subject: Reply with quote Back to top

How can Vonage know if the portability transfer has been done? When calls get forwarded to their network, they'll know, but if the call originates from their network, there is no way for them to tell.

I agree, just hook up the Vonage router and use it. They should be thoroughly testing outbound calls anyway to be sure that they are happy with the service (ideally done before portability transfers are ordered).
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barry253
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PostPosted: Fri Feb 03, 2006 10:32 am    Post subject: Reply with quote Back to top

PhotoJim wrote:
How can Vonage know if the portability transfer has been done? When calls get forwarded to their network, they'll know, but if the call originates from their network, there is no way for them to tell.


Then how does Vonage email customers to let them know that the transfer is complete? They must know somehow.

--Barry
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PhotoJim
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PostPosted: Fri Feb 03, 2006 10:35 am    Post subject: Reply with quote Back to top

I suppose they are notified in writing, but they wouldn't get the notification until after the transfer had physically been done.
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barry253
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PostPosted: Fri Feb 03, 2006 10:38 am    Post subject: Reply with quote Back to top

Well, there must be some better way to deal with this than to leave current Vonage customers unable to contact new Vonage customers until their router is hooked up. At the very least, they can continue to forward all Vonage calls to the old landline until they receive the paperwork that the transfer is complete. For my own transfer, the email notification and the physical transfer happened on the same day.
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Datahazard
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PostPosted: Mon Feb 06, 2006 9:45 am    Post subject: Reply with quote Back to top

Thats the point, while you are in the process of a number transfer, you should still hook up your Vonage device for a couple of reasons.

1) as mentioned before, to make sure you like the service.
2) because calling the number you are porting Vonage to Vonage rings the Vonage device and not the copper line,
3) because no matter who your other provider is, Vonage is cheaper for your long distance calls anyway, and
4) because even with the first month free you still start paying for it the day you sign up (not the day you get the router)
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Tom2
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PostPosted: Mon Feb 13, 2006 12:42 am    Post subject: Reply with quote Back to top

You're absolutely correct Barry. Vonage should be forwarding the call to whoever owns the number at that time. Vonage is alerted when Verizon has transferred the number to them, so they should stop forwarding the calls at that time.

There are many small issues like this that make me think Vonage does not have the best people designing their system.


Last edited by Tom2 on Mon Feb 13, 2006 3:16 pm; edited 1 time in total
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Datahazard
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PostPosted: Mon Feb 13, 2006 8:06 am    Post subject: Reply with quote Back to top

barry253 wrote:
Well, there must be some better way to deal with this than to leave current Vonage customers unable to contact new Vonage customers until their router is hooked up. .


Start your account with a new number. If you call once you're set up they'll start your number port. Technically its a number change, but if you do it within the first month or 2 of service, they'll waive the number change fee most of the time.
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