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PostPosted: Sun Mar 28, 2004 1:33 pm    Post subject: Periodic dropouts/clicking on the line Reply with quote Back to top

Hey everyone,

I've had Vonage for about 3 days now. Things are working OK, but there's one irritating thing that may cause me to bail on the service. Every second, there's a "click" on my line. It's not an audible click in and of itself; it's actually that the sound drops out for a split second once every second. It's an extremely regular occurrence; you could use it as a stopwatch.

I called Vonage, and the support rep said he changed some settings on their end and I should reboot my ATA. I did. No joy.

My ATA is a Motorola VT1000v. Here are its specs:

Software Version: VT20_1.1.16d
Bootrom Version: VT20_1.1.16d
Hardware Version: Model: VT1000 Revision: 0 BSP: 1.2/0
Config File Version: 7354432

It's connected to my DSL modem. My provider requires PPPoA (as opposed to PPPoE), so I have to use the modem's NAT routing. I've set it so that the ATA is at the DMZ address, and the rest of my network is NATted behind the ATA so I could use the QoS features of the VT1000.

I did a DSL Reports latency / packet loss test. The results are here if anyone thinks they'll be useful. I'm not sure how to figure out which Vonage or GC POP I should ping or tracert to try to figure out my actual latency, so I haven't done that.

Is there hope? I'm considering swapping out my DSL modem for the newer one that my provider's been supporting. My current one is a D-Line DSL-500, and it's been discontinued in the US since shortly after I got it. I've got an Efficient SpeedStream 5200 at work that I could try. I suppose I could take the ATA to my office and try from there. Same DSL provider, same CO -- the only difference is the modem itself.

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PostPosted: Tue Mar 30, 2004 12:25 pm    Post subject: Reply with quote Back to top

Try moving the ATA behind your router. I have not really found any difference with QOS when you have a high speed connection. The feedback is kind of mixed on this board about where you should have the ATA. (also note that routers can also be the cause of dropped calles etc)

My advice is not to give up after a few days. It takes some time to find just the right way to set up Vonage but once you do it is smooth sailing. I have not had to reboot for over a month now and use my Vonage Line for business.

Good Luck.
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PostPosted: Wed Mar 31, 2004 12:03 pm    Post subject: I get this Reply with quote Back to top

I'm getting a similar behavior from my setup, although not all the time. There is definitely a lot of clipping in my calls, with sub-second drop outs on my end that are annoying (but not lethal). Sometimes this clipping is quite prominent--every few seconds--and other times (like today) it's non-existent.

FYI, my Motorola unit sits behind a D-Link D701 router, which connects to my Adelphia cable modem.
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PostPosted: Wed Mar 31, 2004 3:23 pm    Post subject: Reply with quote Back to top

For the record, I had terrible problems until I traded in my old cable modem (Toshiba PCX1100). Any internet activity on the LAN would be instantly audiable on the phone regardless of the position of the MTA. New cable modem cured it 100%. So I'd definitely try that if there is any doubt.

Pingplotter, by the way, showed mild packet loss and very occasional high latency with the old modem, so you might want to try pingplotter to better asess your situation.
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PostPosted: Wed Mar 31, 2004 4:57 pm    Post subject: Reply with quote Back to top

I was having problems this morning and traced it down to the peering router from ATT to Level3. So I would assume that it was a Level3 problem. It all cleared up by noon central time.

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