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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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tryharder
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Wed Feb 01, 2006 3:15 pm    Post subject: clean break thanks to Vonage! Reply with quote Back to top

Because a previous post explaining the facts [customer service has utterly failed me] has been found "too negative" by a moderator, allow me to present this more halcyonic version of events:

I am delighted to discover that although Vonage promised to convert my existing phone number to their service, they actually haven't the inclination or ability to do so. Who wants to receive calls from all my contacts, anyway? I'm sooo better off without them! I'm glad Telus cancelled my land line Saturday, Jan. 21 and Vonage hasn't picked it up since. Yay, Vonage!

Had Vonage warned me that it was beyond their power to persuade Telus (clearly the bad guy in all of this) to give up my old number, I might've warned clients, associates, family etc. that my number would soon change, but, fortunately, they lead me to believe that the transition would be painless and "within a couple of weeks." Boy am I glad! Now *none* of those people can pester me as I enjoy an hermetically sealed relationship between me, my phone adapter, and nobody else. Hooray, Vonage!

Of course, there exists the possibility that Vonage might end this winning streak and deliver my old number, but I know that until they do, they'll continue to tell me anything I want to hear when I call customer service. That's reassuring. And: they won't keep records of our conversations, so I can start from scratch every time I call. That's what I call respect for privacy!

Thanks for providing this fair and honest venue in which to praise Vonage and all that it stands for. Haliluiah, Vonage!

John Roscoe
Masochistic Vonage Customer
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Feb 01, 2006 4:45 pm    Post subject: Re: clean break thanks to Vonage! Reply with quote Back to top

tryharder wrote:
Because a previous post explaining the facts [customer service has utterly failed me] has been found "too negative" by a moderator,


Please do not misrepresent which rule you broke:
Quote:
3) Most members of this forum are willing to assist you if you have a concern. We ask that you keep your postings on topic, in regards to a solution to your issue.

7) Although we are a very open forum, postings that appear to be out-right negative, with clearly no sought for a solution in the post, will be moderated if need be. If you are looking for help, we are here to help. If you are looking to rant and only rant, please look elsewhere.


So, when you are ready to request some assistance to your issue, please comeback and visit us.

Smile

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tryharder
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Wed Feb 01, 2006 5:32 pm    Post subject: Re: clean break thanks to Vonage! Reply with quote Back to top

Ten-four. Thanks for getting me back on track. And thanks also for not locking the topic the way you did my previous submission.

Questions with which I'd like your help:

1) What happens if I tell my landline provider (Telus) to cancel my account. Do I get to keep my "virtual number," or ought I plan to change to a third number?

2) There must be others who've discovered themselves in this situation. May I ask: What remunerative measures has Vonage offered to keep your business? Specifically, if I save Vonage the hassle of dealing with Telus (which appears to be the only way out of this), how will Vonage compensate me for their failure to deliver the service they promised?

Thanks,

John Roscoe
Help-Seeking Vonage customer
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tryharder
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Thu Feb 02, 2006 8:48 pm    Post subject: Re: clean break thanks to Vonage! Reply with quote Back to top

Boy! Dan's in there like a dirty sock when he thinks there's a rule in trouble. But where is he when I ask a simple question? I'll try again:

Vonage wouldn't run a "bait and switch" operation, where they promise the moon, charge for it, but never deliver. No, Vonage has integrity; that kind of business practice is beneath Vonage.

So, if Vonage can't live up to it's promise to deliver my old number, how can Vonage otherwise compensate me?

I suppose this could be reduced to pictographs, but short of that, it couldn't get much simpler.

Thanks,
John Roscoe
Vonage Customer With a Question
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Feb 02, 2006 9:05 pm    Post subject: Reply with quote Back to top

You have not received any replies because you posted in the wrong forum, I will move it for you.

Are you saying that your landline is canceled with Telus?

If so, then that is that. The number is gone with no hope for a port, period.

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tryharder
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 01, 2006
Posts: 10

PostPosted: Thu Feb 02, 2006 9:19 pm    Post subject: Reply with quote Back to top

dconnor wrote:
then that is that. The number is gone with no hope for a port, period.


Actually Dan, I had rather hoped it might be some sort of an elipse. After a brief pause, my old number would be ported. That, at least, is what customer service has lead me to believe in numerous conversations I've had with them.

Your absolute proclamation of the end of my old number, while majestic in it's grandeur, has missed the crux of the issue. I'll ask again:

Rather than operate a bait & switch, what compensation does Vonage offer those customers to whom they've promised a number transfer without the ability to deliver same.

Do let me know where I've lost you, should this fail to stick as did the last one.

Thanks,
John Roscoe
Still Looking for Help
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Feb 02, 2006 9:39 pm    Post subject: Reply with quote Back to top

tryharder wrote:
dconnor wrote:
then that is that. The number is gone with no hope for a port, period.
Rather than operate a bait & switch, what compensation does Vonage offer those customers to whom they've promised a number transfer without the ability to deliver same.


Certainly you must know that I will never go there.

Your proclamation the Vonage operates a "bait & switch" is an assumption at best.

Now, back to the issue at hand:

I am I understanding you correctly?
Did you cancel your Telus account?

Or is your Telus number not operational due to a hicup in the porting process?

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tryharder
Vonage Forum Associate
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Joined: Feb 01, 2006
Posts: 10

PostPosted: Thu Feb 02, 2006 9:55 pm    Post subject: Reply with quote Back to top

dconnor wrote:
tryharder wrote:
dconnor wrote:
then that is that. The number is gone with no hope for a port, period.
Rather than operate a bait & switch, what compensation does Vonage offer those customers to whom they've promised a number transfer without the ability to deliver same.


Certainly you must know that I will never go there.

Your proclamation the Vonage operates a "bait & switch" is an assumption at best.

Now, back to the issue at hand:

I am I understanding you correctly?
Did you cancel your Telus account?

Or is your Telus number not operational due to a hicup in the porting process?


I did not cancel my Telus account. I have dutifully paid each Telus bill as per instructions from Vonage.

Please help me understand how you define "bait and switch." Vonage promised [x], but delivers [not x]. How does this not jive with what you believe the phrase to mean?

I'll run through the facts of the thing one more time, just for you.

After four months of waiting for something to happen, last Saturday my Telus line went dead. I thought "say, that must mean that my old number's transferred!" but, sadly, it had not. Since Saturday, all calls to my old number get a beeping busy tone and I get... nothing.

Why, Dan, won't you "go there" where "there" is the territory occupied by companies responsible for their mistakes and ready to take service shortfalls as opportunities to prove how much they value their customers? It's a nice place to be. I'm "there" now. Even when I slip up, my customers still like me, 'cause I try to make it better rather than blame my competition.

Why not join me "there"? Try to make it better. Please.

Thanks for your attention,
John Roscoe
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Feb 02, 2006 10:04 pm    Post subject: Reply with quote Back to top

A meat cutter and a cattle rancher have an agreement, that the rancher provides meat to the cutter, and the cutter provides the cut meat to me. Suppose an attack of "Insane Cow Disease" breaks out, but the rancher KNOWS his WHOLE herd isn't bad, maybe just a few. And he doesn't tell the meat cutter that SOME meat may be bad. I happen to get lucky and get the mad meat, get sick, and die.

Question: Who gets most of the blame?

Me: Nope.

The Cutter: Some, but he was never notified of it, but he DID sell it.

The Rancher: Most of it. He knew and didn't alert anyone of the danger.

So you see my friend, while it may suck that Vonage tried to do what they knew you wanted, Telus dropped the ball and didn't do what they were supposed to do. My advice is to go beat on Telus, and Telthem Very Happy that you want your money back for the months your number should have been ported.

Oh, and your not making any friends attacking the owner here. NO ONE will look at your posts with too much veracity if that's the route you want to go. Have a nice day!

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tryharder
Vonage Forum Associate
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Joined: Feb 01, 2006
Posts: 10

PostPosted: Thu Feb 02, 2006 10:21 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Have a nice day!


Oooo! The vitriol in your seemingly happily closing burns like powdered lyme in my ear. Especially since it results from you being corralled into a well-formed argument out of the free-range evasion you were wandering through previously. Look where we are now:

Had the meatcutter of your analogy made it clear that, sometimes, a little insane cow might wind up in the regular ground and it does, you're right: there's no blaming him/her.

Where the meatcutter is aware of the problem (as was Vonage of Telus' reluctance to cooperate), but promises "insane-cow-free-meat" anyway (as Vonage did promise to deliver my old number), then there is blaming him/her. But! Only to the extent to which he/she refuses to make some other remuneration with the victims.

This is where the analogy falls apart, a little, because while I'd be reluctant to return to that meatcutter, regardless the compensation, I'd be a happy Vonage customer in one swish of a cow's tail if they'd just offer me something else instead. They promised something they didn't have; why not make amends?

Thanks,

-John Roscoe
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