VOIP & ADEMCO VISTA-20 se system

Posts: 2 · New Forum Member Joined: Jan 31, 2006 Posts: 2

Hello, I have just changed over to Voip (Vonage) and I am having difficulty getting my ADEMCO VISTA-20 se system to work with the phone system. I have been reading up on this and it appears I need some kind of adapter to make this work. Can anyone give me a good reference? I think I read I need an ABN adapter but not really sure. Any help would be greatly appreciated.

Posts: 2 · New Forum Member Joined: Jan 31, 2006 Posts: 2

OK, I guess I should mention this is a Home security system.

Posts: 37 · Posted: Wed Feb 08, 2006 11:08 pm Post subject:

https://nextalarm.com/abn.jsp

Posts: 36 · Vonage Forum Junior Joined: Aug 15, 2003 Posts: 36

If you find out anything on this, please post; I also have the Ademco Vista-20 and was debating hooking it up to the phone to use the remote programming option.

Posts: 1 · New Forum Member Joined: Nov 09, 2006 Posts: 1

I am sorry I cant offer a solution. I have had the same problem for over 6 months. Alarm company blame Vonage, Vonage say its OK and internet company say its not them. Just reconnected the system, it worked once, tried to send out multiple alarms, subsequently failed, now have the failure to communicate display on the screen. The good news is it worked once, central station called me to confirm receipt, so I can work, just got to get it working consistently..... that seems to indicate Vonage or time warner internet.......suspect its Vonage, will try there again!

Posts: 1 · New Forum Member Joined: Nov 25, 2006 Posts: 1

I noticed a few posts where people have been talking about Voip and Ademco security systems. I have had Vonage for over a year and I have also installed a VISTA 15p security system. When I first talked with security companies they said that their systems do not work with Voip and that might be true for some, but since working in the alarm industry I can tell you that there are some great system that work with Voip. My Ademco 15p works great with Vonage and I have it hooked up so I still get line seizure (alarm takes over the phone line when it needs to report an alarm). I have my Vonage back fed from the router to one jack and then I wired that jack as the incoming phoneline, and this makes it so any phone works in any of my jacks (no need for one of those expandable phone systems). I know that DMP makes an alarm panel that you can connect to your home network and it communicates over the internet instead of the phone line. This is a great option to as you can connect to your network with an ethernet cable, or an optional ethernet to wireless adapter. Anyway I could go on all day about this as I love dealing with this kind of stuff. Do not be scared off, you do have options !!!! You can have Voip and an alarm system if you want to.

Oh, I should mention that some Voip do not work with alarms systems. I tried Packet8 and their system cannot handle the packet size of information that the alarm system needs to send, but if you use Vonage I can tell you that there are alarm systems out there that work fine with it.

A couple of things to keep in mind:

1) If your internet goes down so will your security system (it can't communicate without a phone line, unless you have cellular backup), but my has been pretty reliable so far.

2) Since the Voip doesn't use standard 911 and you have to be on the line to tell the dispatcher your location, it is nice to have an alarm because with an alarm system you can just hit the panic, medical or fire buttom on the keypad and let the alarm company call for you (they will give the dispatcher your address) while you get to safety !!!! Anyone on Voip should really have a security system for this reason alone.

I hope this information helps and reply if you want more information or have any other questions. I am new to this forum, but not new to this information.

Dave

Posts: 13 · Vonage Forum Associate Joined: Dec 07, 2006 Posts: 13

Here's a security provider that was designed with Voip in mind. Check out http://ucontrol.com. It uses three redundant paths back to their monitoring station - broadband, cellular, and traditional phone lines. Also allows you to remotely control and monitor your system via the web or your cell phone. The service works with your existing alarm system (ADT or others).