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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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joelbra
New Forum Member
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Joined: Jan 22, 2006
Posts: 1

PostPosted: Tue Jan 31, 2006 8:26 pm    Post subject: Choppy audio, weak test results, how do you improve?! Reply with quote Back to top

All help appreciated!

1. LA, CA
2. Adelphia
3. 800 upload / 2500 download
4. Modem: Terayon TJ 715
5. Adapter: Cisco ATA 186
6. Modem ---> Router (Linksys WRT54G) Vonage Adapter
7. Issue: Choppy audio
8. DETAILED results from www.testyourvoip.com:

LA to Boston

Media Quality
MOS
3.5 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 37.6%
Latency 0.00 0.0%
Packet Discards 0.95 62.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 186 ms
Packet Discards 3.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 60 ms
Max: 280 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 106 ms
Signaling Quality
Post-Dial Delay 109 ms
Call Setup Time 125 ms
Media Delay 297 ms

BOSTON to LA
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 186 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods
Min: 60 ms
Avg: 60 ms
Max: 60 ms
Random Loss
Jitter
Min: 4 ms
Avg: 8 ms
Max: 43 ms
Signaling Quality
Post-Pickup Delay 161 ms
Call Setup Time 166 ms
Media Delay 193 ms
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Chuck_IV
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2003
Posts: 24

PostPosted: Tue Jan 31, 2006 8:35 pm    Post subject: Reply with quote Back to top

What version of the WRT54G do you have? If it a V5, make sure you load the newest firmware, as it supposedly fixed some issues.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jan 31, 2006 9:27 pm    Post subject: Reply with quote Back to top

If that doesn't fix it, you have to address the fact that you have high packet discards outbound. Try plugging your computer directly into your modem and repeating the Voip test. If the results improve substantially, then we need to look at your local equipment (router, adapter). If they don't, then it would appear that you have an issue with your ISP. (I include your local cable and cable modem as ISP issues.)

_________________
Steve Gray
Orlando, FL
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Jan 31, 2006 9:41 pm    Post subject: Reply with quote Back to top

I don't remember the specific reason why, but Comcast was trying to get rid of all the Teryon modems in their system here over the past few months.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Wed Feb 01, 2006 8:17 am    Post subject: Reply with quote Back to top

Here in Michigan the Terayon TJ 715 is only modem comcast is giving out.

Thats the one I had just recieved from Comcast.

Was still getting dropped calls, echoey and garbled audio.

Vonage tech changed some settings to my router - something to do with the packet size on vonages side.

Seems to have fixed my problem so far.

the techs name was Frank..... if that helps you out any Joelbra.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Feb 01, 2006 8:24 am    Post subject: Reply with quote Back to top

Joelbra -

Please plug a computer directly into your modem (or at least shut down everything that is using the Internet) and run the testyourvoip.com test on a totally quiet connection.

If the results improve, then your problem can be solved by good QoS setup ( http://vonage.nmhoy.net/qos.html ). If your results do not improve, you may have a problem with your ISP - Vonage may be able to compensate but you probably also want to read this: http://vonage.nmhoy.net/packetloss.html

Also... Please post the first four digits of the serial number of your WRT54G. I may have some recommendations for you there, especially if the retest on a quiet Internet connection gets you really good results. I know QoS on the WRT54G series pretty well, and if yours is one of the older Linux based units, I can help you load up some aftermarket code into the unit that wil REALLY make it work exceptionally well.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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