My Phone Wont ring in

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

ive tried 4 different phones and all worked using pots but only one rings with Vonage. has anyone had a similar problem and did it get fixed? tech support wasnt any help

Posts: 89 · Vonage Forum Senior Joined: Feb 04, 2004 Posts: 89

The Motorola MTA supports a REN value of 5. New phones use a REN value of 1 or less since the ringer is digital. If your phones exceed a REN value of 5 they will not ring.

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

i use a cisco, im an old customer, since july my ren of 0.4 rings, my ren of 0.7 and 1.0 wont i also have a phne made in 1996 ren e and it wont ring seems maybe cisco only rings at 0.4

Posts: 89 · Vonage Forum Senior Joined: Feb 04, 2004 Posts: 89

I suggest that you call Vonage. They might send you a new ATA.

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

I called Vonage and after the usual 15 minutes wait on hold they offerd to cancel my service but not replace my ata, i guess they dont have a need for my old cisco. they said that the voltage they send is not enough to ring my new phone. i guess the bottom line is if youw want the sevice to really emlate the plain old telephone service you shouldnt switch.

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

my latest phone has a ren 0.0b and it wont ring, only one that rings is the 0.4 but i cant talk on it, its broke does the b have anything to do with the phone not ringing?

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

how about some postings from users that use the cisco and the phones ren that working i gotta get a new phone it seems and would like one that will ring. thanks sao

Posts: 9 · New Forum Member Joined: Mar 26, 2004 Posts: 9

spoke with Vonage rep exchange would cost 99.95. looks like best bet would be to sign up as a new customer and port my old number to the new. or maybe even jump on with one of the may upstarts since Vonage is the only big player anymore. lots of new services are coming on board and most likely customer service would be a whole lot better. usually when a company upgrades, like Vonage did from cisco to motorola they usually provide customer with the upgrade to maintain compatabilty but Vonage sees it as a money maker. i asked them if they wanted me to go to 8x8 and they said let them know.

Posts: 8 · New Forum Member Joined: May 12, 2004 Posts: 8

New customer... setup the box yesterday.

Mediacom Cable to Motorola Modem to Linksys 802.11g router to the Vonage Motorola box to 12 year old Sony wireless phone.

Have dial tone. Can call out. But incoming calls do not ring on the Sony phone. If I pick up the phone, I am connected to the incoming call.

Time to replace the Sony?

Posts: 8 · New Forum Member Joined: May 12, 2004 Posts: 8

The Sony is the only phone I have right now.

Port forwarding??