I would expect Vonage UK to have a standard set-up for all UK telephone services that they provide. This would provide a consistent set-up for each customer and would cover all the router and server configurable items - for example all the things in the protected menu on the router.
This consistent set-up would have been defined and designed, then thoroughly tested in an appropriate UK like environment, maybe pilot tested by a limited set of users, prior to rolling it out to all UK customers.
However, a number of times I've called Vonage customer service due to a problem and their answer has been "they will change a few settings on your router".
So, for example tonight I couldn't get into my work voicemail from my Vonage phone, but could from my mobile. So I knew the problem was Vonage's; and this was accepted by the Customer Service rep immediately. He said this occasionally happens and he just needed to .... "change a few settings on my router". Which he duly did, I rebooted it and lo and behold no more problem. (Pleasant and helpful Customer Service btw!)
However, how is it (a) my settings were different from that standard tested working configuration or (b) they needed to be changed away from that standard configuration?
Combined with the many historical discussions about UK vs US settings it seems to me Vonage's Configuration Management (and wider - Systems?) could do with a bit of focus (British understatement!).
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